--- title: "Enterprise IT Service Desk (RFI)" ocid: "ocds-h6vhtk-04ea80" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ea80" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ea80.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ea80.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "MINISTRY OF DEFENCE" published: "2025-08-12" --- # Enterprise IT Service Desk (RFI) Buyer: MINISTRY OF DEFENCE Current stage: Planning OCID: ocds-h6vhtk-04ea80 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ea80) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04ea80.json) ## Summary The Ministry of Defence, located in Corsham, UK, is currently in the planning stage for procuring a new "Enterprise IT Service Desk" capability to ensure uninterrupted IT support services. The tender, with a planned contract period from June 2027 to June 2032, seeks services in the information technology and helpdesk domains, covering approximately 220,000 users within military security environments. This procurement, categorised under defence and security services, is valued at £168 million gross. A preliminary market engagement notice was updated and published on 12th August 2025, highlighting the authority's interest in receiving responses to a Request for Information (RFI), with subsequent engagements to follow. This procurement tender opens significant business growth opportunities, particularly for companies specialising in IT service desk support, systems support services, and call centre operations. Businesses positioned in the information technology services industry and capable of providing high-security compliant solutions will find this opportunity particularly fitting. With substantial contract value and a clear focus on enterprise-wide IT service delivery, participating companies can leverage this tender to expand their client base within the UK government sector, while contributing to critical national defence infrastructure. ## Notice The current Enterprise IT Service Desk contract provides IT Service Desk services (described below) to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Enterprise IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date. ### Planning Information The Authority would like to notify you of a potential upcoming procurement, and by doing so is keen to understand where the market stands in terms of its requirement relating to the Enterprise IT Service Desk. The Authority is initially interested in getting responses to a series of quesitons within the RFI. Following the receiving responses to the RFI, the Authority proposes to engage in a series of industry engagements. Dates and strucutre are to be confirmed. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/047866-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Aug 2025 | | Submission deadline | Not specified | | Future notice date | 16 Apr 2025 | | Award date | Not specified | | Contract period | 9 Jun 2027 - 9 Jun 2032 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £140,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MINISTRY OF DEFENCE | | Locality | CORSHAM | | Post town | Swindon | | Postcode | SN13 9NR | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK72 Wiltshire | | Local authority | Wiltshire | | Electoral ward | Corsham Ladbrook | | Westminster constituency | Chippenham | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72222300 - Information technology services - 72253100 - Helpdesk services - 72253200 - Systems support services - 79512000 - Call centre ## Release History - 12 Aug 2025 at 08:57 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/047866-2025 - 21 May 2025 at 11:50 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/023831-2025 - 19 May 2025 at 13:22 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/022673-2025 - 7 Mar 2025 at 12:48 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/008342-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/047866-2025 12th August 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/023831-2025 21st May 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/022673-2025 19th May 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/008342-2025 7th March 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.gov.uk/government/organisations/ministry-of-defence - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ea80. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ea80.json.