--- title: "Enterprise IT Service Desk - UK2 - Market Engagement Event" ocid: "ocds-h6vhtk-04ea9c" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ea9c" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ea9c.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ea9c.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "MINISTRY OF DEFENCE" published: "2025-11-13" --- # Enterprise IT Service Desk - UK2 - Market Engagement Event Buyer: MINISTRY OF DEFENCE Current stage: Planning OCID: ocds-h6vhtk-04ea9c [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ea9c) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04ea9c.json) ## Summary The Ministry of Defence in the United Kingdom is in the planning stage of procuring a new Enterprise IT Service Desk, with procurement activities initiated as a tender. This initiative, known as Project Novus, is currently undergoing market engagement to refine requirements and timelines, with the main industry category being information technology services. The virtual Market Engagement Session is scheduled for 27th November 2025, and interested suppliers need to register by 21st November 2025. The procurement aims to ensure continuity of critical IT support services for approximately 220,000 Defence users, with the current contract expiring in June 2027. The contract period is planned from June 2027 to June 2034, and it is strategically located in Corsham, UK. This tender offers substantial business growth opportunities, particularly for companies involved in IT services, helpdesk and systems support. With an estimated contract value of up to GBP 168 million, it presents an attractive opportunity for large enterprises, as well as small and medium enterprises (SMEs) who can engage as subcontractors. The contract's emphasis on continuity and innovation in service delivery opens doors for businesses with a proven track record in managing large-scale IT services, ensuring they can effectively compete for this procurement worth investing efforts into, whether as a prime contractor or as part of a wider supply chain network. ## Notice The current Enterprise IT Service Desk contract provides IT Service Desk services to circa 220,000 Authority users within the Official and Secret domains expires in June 2027. The Authority is looking to procure a new Enterprise IT Service Desk capability to provide continuity of these critical IT support services for Defence users from this date. ### Planning Information The Authority have previously issued several UK2 notifications in respect of the upcoming Enterprise IT Service Desk procurement (also known as Project Novus). A link to published notices against this procurement can be found below. https://www.find-tender.service.gov.uk/procurement/ocds-h6vhtk-04ea9c The previous engagements with industry have resulted in the distribution and completion of a Request For Information (RFI). The Authority also hosted a limited number of 1-2-1 sessions between the 4th -15th August 2025 to further explore the themes that emerged from the RFI responses. Upon reflection of the outputs from both the RFI and 1-2-1 sessions, the Authority would like to invite interested suppliers to a further Market Engagement Session. The purpose of the session will be to provide interested industry partners with an update on the Authority’s thinking as a result of the early market engagement, the expected procurement timelines as well as the next steps. The session will be held 1000-1200 on the 27th November and will be hosted virtually via teams . Any attendees that are interested in attending the Market Engagement Event can register their interest by completing the form linked below by the 21st November 2025. Invites will then be shared w/c 24th November. https://forms.office.com/e/VhiTHh83xL Please note that for the avoidance of doubt, this notice is not a call for competition and companies who do not register their interest will still be free to participate in any future procurement. The Authority will publish further notices prior to launching any procurement. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/073555-2025 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Nov 2025 | | Submission deadline | Not specified | | Future notice date | 16 Dec 2025 | | Award date | Not specified | | Contract period | 9 Jun 2027 - 9 Jun 2034 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £140,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | MINISTRY OF DEFENCE | | Locality | CORSHAM | | Post town | Swindon | | Postcode | SN13 9NR | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK72 Wiltshire | | Local authority | Wiltshire | | Electoral ward | Corsham Ladbrook | | Westminster constituency | Chippenham | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 72222300 - Information technology services - 72253100 - Helpdesk services - 72253200 - Systems support services - 79512000 - Call centre ## Release History - 13 Nov 2025 at 13:49 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/073555-2025 - 15 Aug 2025 at 05:39 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/048963-2025 - 12 Aug 2025 at 09:38 - PlanningUpdate - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/047909-2025 - 12 Aug 2025 at 09:09 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/047888-2025 - 12 Aug 2025 at 09:03 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/047875-2025 - 12 Aug 2025 at 08:23 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/047843-2025 - 10 Jul 2025 at 13:29 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/038990-2025 - 2 Jun 2025 at 11:58 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/029136-2025 - 21 May 2025 at 11:55 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/023837-2025 - 19 May 2025 at 13:29 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/022683-2025 - 20 Mar 2025 at 14:45 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/010429-2025 - 7 Mar 2025 at 14:58 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/008380-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/073555-2025 13th November 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/048963-2025 15th August 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/047909-2025 12th August 2025 - Pipeline notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/047888-2025 12th August 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/047875-2025 12th August 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/047843-2025 12th August 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/038990-2025 10th July 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/029136-2025 2nd June 2025 - Pipeline notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/023837-2025 21st May 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/022683-2025 19th May 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/010429-2025 20th March 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/008380-2025 7th March 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://forms.office.com/e/VhiTHh83xL - https://www.find-tender.service.gov.uk/procurement/ocds-h6vhtk-04ea9c - https://www.gov.uk/government/organisations/ministry-of-defence - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ea9c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ea9c.json.