---
title: "Social Media Management"
ocid: "ocds-h6vhtk-04eab5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eab5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04eab5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04eab5.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POLICE AND CRIME COMMISSIONER FOR CHESHIRE"
published: "2025-04-17"
---

# Social Media Management

Buyer: POLICE AND CRIME COMMISSIONER FOR CHESHIRE  
Current stage: Award  
OCID: ocds-h6vhtk-04eab5

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## Summary

The Police and Crime Commissioner for Cheshire has completed the procurement process for a social media management service, contracting SocialSignIn Ltd, trading as Orlo. This contract, identified as CPA SPU 2249P, focuses on letting users manage social media accounts centrally and professionally engage in real-time conversations with the public, similar to emergency calls. A direct award method was used due to the requirement to be compatible with existing assets. Key dates include the contract start date on 7th April 2025 and the end date on 6th April 2029. This procurement is part of the NPCC Digital Public Contact Programme and is valued at £272,107.

This tender creates significant opportunities for businesses specialising in IT services, particularly those offering social media management, consulting, software development, and internet support. Firms already experienced in working with public entities and capable of providing robust and compliant social media management tools are well-suited to compete. Businesses can harness such contracts to build partnerships with public authorities, establish their presence in providing critical digital communication services for law enforcement, and further expand their client base within the public sector.

## Notice

The Services to be Provided Social Media Management CPA SPU 2249P is for the provision of management of social media accounts in one central place, and to allow users to respond to contact as professionally as they would with a 999 or 101 call, holding real-time conversations with the public via social media accounts, with the added benefit of being able to apply restrictions per user on who is able to reply to what. The Ground for Direct Award The Direct Award is being made under option A - the requirement to be compatible with an existing asset. Justification Under the NPCC Digital Public Contact Programme there are only two nationally approved social media management platforms (with significant pricing disparity between the 2) - a set of criteria was developed to ensure platforms are suitable for usage by police forces for social media engagement this includes tools to ensure content (chat logs with public) can be exported in usable format for use in cases. If Cheshire Constabulary were to have to move to a new platform we would need to re-train the 301 users of the tool on how to operate the platform. Our preferred training method is in-person but even if we moved training online this would take considerable time to make sure all users are suitably aware of how to use all the features of the tool before we can confidently have them interact with the public without risk. We would lose archived messages that may have been deleted on social media, but are retained by the incumbent supplier. Staff would no longer have access to a stock image library, again slowing down the process of providing timely updates. A smartphone shortcut has been added to work devices so they can quickly get onto the platform. A new shortcut would need to be vetted by IT services and deployed to devices The platform is used by colleagues in the Force Control Centre to engage directly with members of the public and take crime reports. Whilst this isn't encouraged method of engaging and reporting incidents (staff attempt to push people towards preferred reporting tools - website, phone, etc.) it is a potential and a move to another tool would require FCC colleagues to be extracted from their roles to receive training to ensure they can carry out their jobs properly and ensure the public are safe. The digital team would need to relink every single social media account which would be time consuming To elaborate on this - when you go to add a social media account you need to log directly into the account and then go to the social media management tool to verify the connection. Some platforms require 2 factor authentication when logging into every account which adds time but there are also rules in place checking for suspicious activity on platforms which means we wouldn't be able to add all accounts in one day or we could risk having accounts locked. Supplier Details SOCIALSIGNIN LTD Company number 08237170 Contract Commencement Planned for mid March once the 8 day standstill from Contract Award Notice has expired

### Procurement Information

Social Media Management CPA SPU 2249P is for the provision of management of social media accounts in one central place, and to allow users to respond to contact as professionally as they would with a 999 or 101 call, holding real-time conversations with the public via social media accounts, with the added benefit of being able to apply restrictions per user on who is able to reply to what. The Ground for Direct Award The Direct Award is being made under option A - the requirement to be compatible with an existing asset. Justification Under the NPCC Digital Public Contact Programme there are only two nationally approved social media management platforms (with significant pricing disparity between the 2) - a set of criteria was developed to ensure platforms are suitable for usage by police forces for social media engagement this includes tools to ensure content (chat logs with public) can be exported in usable format for use in cases. If Cheshire Constabulary were to have to move to a new platform we would need to re-train the 301 users of the tool on how to operate the platform. Our preferred training method is in-person but even if we moved training online this would take considerable time to make sure all users are suitably aware of how to use all the features of the tool before we can confidently have them interact with the public without risk. We would lose archived messages that may have been deleted on social media, but are retained by the incumbent supplier. Staff would no longer have access to a stock image library, again slowing down the process of providing timely updates. A smartphone shortcut has been added to work devices so they can quickly get onto the platform. A new shortcut would need to be vetted by IT services and deployed to devices The platform is used by colleagues in the Force Control Centre to engage directly with members of the public and take crime reports. Whilst this isn't encouraged method of engaging and reporting incidents (staff attempt to push people towards preferred reporting tools - website, phone, etc.) it is a potential and a move to another tool would require FCC colleagues to be extracted from their roles to receive training to ensure they can carry out their jobs properly and ensure the public are safe. The digital team would need to relink every single social media account which would be time consuming To elaborate on this - when you go to add a social media account you need to log directly into the account and then go to the social media management tool to verify the connection. Some platforms require 2 factor authentication when logging into every account which adds time but there are also rules in place checking for suspicious activity on platforms which means we wouldn't be able to add all accounts in one day or we could risk having accounts locked.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015820-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Mar 2025 |
| Contract period | 7 Apr 2025 - 6 Apr 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £272,107 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE AND CRIME COMMISSIONER FOR CHESHIRE |
| Locality | WINSFORD, CHESHIRE |
| Post town | Crewe |
| Postcode | CW7 2UA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD63 Cheshire West and Chester |
| Local authority | Cheshire West and Chester |
| Electoral ward | Winsford Over & Verdin |
| Westminster constituency | Mid Cheshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOCIALSIGNIN LTD TRADING AS ORLO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Apr 2025 at 10:13 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/015820-2025
- 25 Mar 2025 at 14:56 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/011156-2025
- 7 Mar 2025 at 16:10 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/008412-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/015820-2025
  17th April 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/011156-2025
  25th March 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/008412-2025
  7th March 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eab5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04eab5.json.