---
title: "CRM System (FCR)"
ocid: "ocds-h6vhtk-04eaf0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eaf0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04eaf0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04eaf0.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "Missing"
published: "2026-02-04"
---

# CRM System (FCR)

Buyer: Missing  
Current stage: Tender  
OCID: ocds-h6vhtk-04eaf0

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04eaf0.json)

## Summary

The Police and Crime Commissioners for Bedfordshire, Hertfordshire, Cambridgeshire, Norfolk, Suffolk, Essex, and Kent have been involved in a procurement process for a CRM System (FCR) under the industry category of information technology, located in the United Kingdom. The procurement process, set in motion as a tender, was initially aimed at improving the Forces' operational efficiency. However, the process reached a tender cancellation stage due to significant budget reductions across the involved Forces, leading to a reassessment of existing funded programmes. This development was formalised on 4th February 2026, following the initial decision taken on 2nd February 2026 to terminate the current procurement activity. All involved lots were subsequently marked as complete, though the procurement activity itself has been halted.

This tender initially promised a substantial opportunity for businesses involved in information technology solutions, particularly those specialising in customer relationship management systems. Firms capable of delivering robust, scalable CRM solutions tailored for public authorities stood to benefit from participating in this procurement process. Despite the cancellation, there remains a potential opportunity for businesses in the future should budgetary conditions and procurement priorities allow for a revival or new iteration of the project. Organisations well-versed in navigating public sector procurement and flexible in adjusting to scope changes are well-suited for such engagements. This situation illustrates the dynamic nature of public sector projects, reinforcing the importance of adaptability and readiness among businesses engaged in these markets.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009725-2026 |
| Notice type | UK12 - Procurement Termination Notice |
| Procurement type | Standard |
| Procurement category | Not specified |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Feb 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Cancelled |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | Missing |
| Additional buyers | THE POLICE AND CRIME COMMISSIONER FOR BEDFORDSHIRE; THE POLICE AND CRIME COMMISSIONER FOR CAMBRIDGESHIRE; THE POLICE AND CRIME COMMISSIONER FOR HERTFORDSHIRE; THE POLICE AND CRIME COMMISSIONER FOR KENT; THE POLICE AND CRIME COMMISSIONER FOR NORFOLK; THE POLICE AND CRIME COMMISSIONER FOR SUFFOLK; THE POLICE, FIRE AND CRIME COMMISSIONER FOR ESSEX |
| Locality | KEMPSTON |
| Post town | Milton Keynes |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Release History

- 4 Feb 2026 at 08:04 - TenderCancellation - UK12 - Procurement Termination Notice - https://www.find-tender.service.gov.uk/Notice/009725-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/009725-2026
  4th February 2026 - Procurement termination notice on Find a Tender

## Notice URLs

- https://7force.force.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eaf0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04eaf0.json.