---
title: "Technology Enabled Care"
ocid: "ocds-h6vhtk-04eb1a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eb1a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04eb1a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04eb1a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2025-12-19"
---

# Technology Enabled Care

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04eb1a

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## Summary

Norfolk County Council is handling a procurement process for the "Technology Enabled Care" initiative, which has included several stages such as planning, tender, award, and ultimately, tender cancellation. The procurement process was initially planned to meet the strategic needs of technology-enabled care services, entailing equipment provision and monitoring. Norfolk County Council, operating as a public authority at a sub-central government level, launched this procurement with the objective of integrating these services into adult social care. The process, initiated on 23rd May 2025, advanced through stages until it was ultimately cancelled on 19th December 2025 due to confident identification issues regarding the most advantageous tender. The procurement involved a competitive flexible procedure with multiple electronic submissions, and it aimed to maximise service quality while considering pricing at subsequent stages.

This procurement initiative was designed to present substantial business opportunities for companies specialising in medical equipment, pharmaceuticals, and healthcare services. The competitive flexible procedure called for scalable service solutions, making it ideal for businesses excelling in technology-driven healthcare services. SMEs and larger enterprises like Alcove Limited, Livity Life Limited, and Medequip Assistive Technology Limited were involved in the tendering. Despite the cancellation of this particular procurement, businesses that showcase strengths in delivering comprehensive service offerings, including installation, maintenance, and innovative care monitoring solutions, would have found significant opportunities to collaborate with Norfolk County Council and potentially other local authorities through similar procurement exercises in the future. Such businesses can expect to benefit from market engagement activities that aim to shape procurement specifications, which are regularly part of the Council’s strategic remit to drive innovation within public sector service delivery.

## Notice

The requirement of the Provider will be to deliver a fully managed service encompassing all aspects of Technology Enabled Care to meet our strategic needs. * The Provider will deliver a scalable service for the provision of equipment and monitoring via a Monitoring and Response Centre (MRS). The equipment service provided will include all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment. * The MRS will provide Virtual Care and an alarm monitoring service and contact centre function (which is both reactive and proactive, with a strong focus on the capture and use of data about our service users including the benefits and savings achieved). Full details of the requirement can be found in the Service Specification, which forms a Schedule to the Terms and Conditions. Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in May 2026.

### Lot Information

Lot LOT-0001

Renewal: The Contract may be extended by up to 24 months at the Council's discretion.

### Planning Information

Norfolk County Council (NCC) is transforming its Technology Enabled Care (TEC) provision and is seeking to award, from 1st April 2026, a contract for Technology Enabled Care (TEC). The new provision will support residents through the use of technology, to stay well and independent, in the place they call home. The contract aims to fully integrate TEC within Adult Social Care and the successful Provider will support NCC in delivering change and ongoing innovation.
The requirement of the Provider will be to deliver a scalable service for the provision of equipment and monitoring via an Alarm Receiving Centre (ARC). The equipment service provided will be for all aspects of the end-to-end process of ordering and sourcing, installation, maintenance, through to removal and reuse/recycling of equipment. The ARC service will provide both a reactive and proactive alarm monitoring service and include a full range of data services. Monitoring services will include benefit realisation capture. 
We wish to initially engage with the market during the 24th and 25th March 2025. This will be one to one meetings via teams. The Council may engage in further market engagement activities beyond this date where appropriate to help inform the specification and model. 
If you would like to discuss this opportunity with us, then please contact sourcingteam@norfolk.gov.uk. The meetings will be of a maximum of an hour duration and will be held via Microsoft Teams. Please indicate your preferred date and time and the e-mail addresses of those you would like to attend.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/084956-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2025 |
| Submission deadline | 4 Aug 2025 |
| Future notice date | 3 Jun 2025 |
| Award date | 23 Oct 2025 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £12,900,000 |
| Lots value | £12,900,000 |
| Awards value | £11,183,028 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Cancelled |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Additional buyers | Missing |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALCOVE |

## CPV Codes

### Divisions

- 33 - Medical equipments, pharmaceuticals and personal care products
- 85 - Health and social work services

### Codes

- 33000000 - Medical equipments, pharmaceuticals and personal care products
- 85000000 - Health and social work services

## Release History

- 19 Dec 2025 at 14:15 - TenderCancellation - UK12 - Procurement Termination Notice - https://www.find-tender.service.gov.uk/Notice/084956-2025
- 24 Oct 2025 at 15:39 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/068334-2025
- 4 Jul 2025 at 15:27 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037560-2025
- 23 May 2025 at 07:21 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/025482-2025
- 10 Mar 2025 at 15:19 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/008564-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/084956-2025
  19th December 2025 - Procurement termination notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/068334-2025
  24th October 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/037560-2025
  4th July 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/025482-2025
  23rd May 2025 - Pipeline notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/008564-2025
  10th March 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2737
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2738
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2739
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2740
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2741
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2743
  All schedules are either attached in this notice or detailed within the document: NCCT43137 - Service Agreement and Terms.docx

## Notice URLs

- https://in-tendhost.co.uk/norfolkcc
- https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.livitylife.co.uk/
- https://www.medequip-uk.com/
- https://www.youralcove.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eb1a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04eb1a.json.