--- title: "Contract for the provision of Debt Collection Services" ocid: "ocds-h6vhtk-04eb44" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eb44" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04eb44.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04eb44.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "HOME OFFICE" published: "2025-07-24" --- # Contract for the provision of Debt Collection Services Buyer: HOME OFFICE Current stage: Planning OCID: ocds-h6vhtk-04eb44 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eb44) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04eb44.json) ## Summary The Home Office is seeking a commercial partner through an open procurement process for the provision of debt collection services, focusing on the recovery of debts from fines, penalties, and various charges owed to the central government authority. This service, classified under collection agency services, public law and order services, financial and insurance services, and legal services, is designated for the entire UK region. The procurement is currently in the planning stage, with the tender period scheduled to close on 3rd October 2025. The contract is expected to commence on 20th January 2026, with an initial duration up to January 2029, and a potential extension to 2030. The submission process, including document access and clarifications, is managed via the Home Office Jaggaer eSourcing portal. This tender offers significant growth opportunities for businesses proficient in debt collection services, particularly those with experience in handling large-scale recovery operations. Small and medium enterprises (SMEs) are encouraged to participate, especially those that can demonstrate legal and financial stability, as well as compliance with UK data processing requirements. The contract involves two lots covering initial debt recovery actions and subsequent litigation and enforcement efforts. Businesses equipped with robust strategies to enhance management information, social value, and operational delivery stand to benefit from the competitive evaluation criteria emphasizing quality and pricing structures. Participation requires prior registration on the eSourcing portal, making it vital for interested firms to prepare promptly. ## Notice Description: The Home Office seeks a commercial partner for the provision of debt collection services. Debt owed to the authority (the Home Office) arises in a number of different ways including fines and penalties, charges and staff overpayments. This can be against individuals and organisations who predominantly are in the UK, but some may be based overseas. The Home Office has in the past established debt management and collections service suppliers for debt recovery services in respect of its overdue debt. Such services including the handling of court recovery procedures on behalf of the home office and the provision of other debt recovery services to facilitate the recovery of all forms of debt and reduce the average debtor payment time. The content of this Notice, including the nature of works and services including start date of contract, may be the subject to change. The contract is expected to commence in January 2026 and run until January 2029, with a potential extension to January 2030. Additional Information: Prior market engagement has taken place under a UK2 Preliminary Market Engagement Notice. Suppliers who participated in that process and signed a non-disclosure agreement (NDA) that was confirmed by the Home Office do not need to take any further action. Those NDAs remain valid and will cover participation in this tender. New suppliers wishing to access background materials or participate in the tender must first register on the Home Office Jaggaer eSourcing portal: https://homeoffice.app.jaggaer.com. Once registered, suppliers should email asylumsupportprocurementteam@homeoffice.gov.uk using the subject line: Project_18803 Debt Collection Service and include the following details: * Organisation name * Contact name * Email address * Telephone number Instructions for signing the NDA and accessing the background documents will then be provided. Please note that all aspects of the procurement process, including document access, clarifications, and tender submission will be managed exclusively through the Home Office Jaggaer eSourcing portal. ### Lot Information Initial Collection This lot covers early-stage debt recovery activity, including debtor contact by telephone, email, and letter; negotiation of payment plans; and non-legal efforts to recover outstanding debt owed to the Home Office. Renewal: The contract includes a single optional 1-year extension, which may be used to ensure continuity of service during reprocurement or in response to operational or policy changes. Litigation and Enforcement This lot covers litigation, legal escalation and enforcement services, including issuing proceedings, obtaining court judgments, and taking enforcement action to recover debts on behalf of the Home Office. Renewal: The contract includes a single optional 1-year extension, which may be used to ensure continuity of service during reprocurement or in response to operational or policy changes. ### Planning Information It is our intention to invite those suppliers that express an interest in this procurement to complete an initial Supplier Questionnaire, subject to parties signing a Non-Disclosure Agreement. The Authority will then take the decision on whether we wish to conduct further market engagement activities i.e. Industry Day and subsequent 1:1 engagement sessions with prospective bidders. 1. To express an interest, participants must first be registered on the Home Office eSourcing Suite. If you have not yet registered, this can be done online at https://homeoffice.app.jaggaer.com/web/login.html by following the Register Here Link. Please note that, to register, you must have a valid DUNS number (as provided by Dun and Bradstreet) for the organisation which you are registering and who will be entering into a contract if invited to do so. 2. Email: ASRAProcurementTeam@homeoffice.gov.uk Title of email: Debt Collection Services - Expression of Interest Email to include: Organisation name, Contact name, E-mail address and telephone number. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/042850-2025 | | Notice type | UK3 - Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 24 Jul 2025 | | Submission deadline | 3 Oct 2025 | | Future notice date | 1 Sep 2025 | | Award date | Not specified | | Contract period | 20 Jan 2026 - 20 Jan 2029 | | Recurrence | 2029-07-31 | ## Values | Field | Value | | --- | --- | | Tender value | £2,000,000 | | Lots value | £2,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HOME OFFICE | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 4DF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 66 - Financial and insurance services - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 98 - Other community, social and personal services ### Codes - 66000000 - Financial and insurance services - 75231240 - Probation services - 75242000 - Public law and order services - 79100000 - Legal services - 79940000 - Collection agency services - 98000000 - Other community, social and personal services ## Release History - 24 Jul 2025 at 14:15 - PlanningUpdate - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/042850-2025 - 24 Jul 2025 at 14:11 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/042847-2025 - 11 Mar 2025 at 08:34 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/008627-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/042850-2025 24th July 2025 - Planned procurement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/042847-2025 24th July 2025 - Planned procurement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/008627-2025 11th March 2025 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://homeoffice.app.jaggaer.com - https://homeoffice.app.jaggaer.com/ - https://homeoffice.app.jaggaer.com/AllsubmissionsandclarificationsmustbemadeviatheHomeOfficeJaggaereSourcingportal.Suppliersmustberegisteredonthesystemtoaccessthetenderdocumentsandsubmitaresponse. - https://homeoffice.app.jaggaer.com/web/login.html - https://www.gov.uk/government/organisations/home-office - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eb44. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04eb44.json.