---
title: "Managed Service Provider"
ocid: "ocds-h6vhtk-04eb93"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eb93"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04eb93.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04eb93.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CALEDONIAN SLEEPER LIMITED"
published: "2025-12-17"
---

# Managed Service Provider

Buyer: CALEDONIAN SLEEPER LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-04eb93

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eb93)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04eb93.json)

## Summary

The procurement process for the Managed Service Provider contract was initiated by Caledonian Sleeper Limited, a railway services organisation based in Inverness, UK. The contract, completed and valued at £1,494,000, involves IT services such as consulting, software development, Internet support, and associated management functions like helpdesk, hardware support, and security monitoring. The contract used a selective procurement method via a negotiated procedure with prior competition and was covered by the GPA. Awarded on 15th December 2025, Core Technology Systems (UK) Ltd successfully secured the contract through an electronic bidding process, surpassing 8 other foreign bids from EU entities.

This tender presents substantial opportunities for business growth, particularly for large IT service providers capable of supplying comprehensive managed services across helpdesk, hardware, and cloud solutions. Companies with expertise in these areas and the capacity for security monitoring and user management, especially those with a proven track record in handling entities of similar magnitude, would find this procurement highly suitable. The contractual environment supports electronic processes, ensuring efficient invoicing and payment, thus enabling agile and streamlined cooperation with the contracting authority.

## Notice

The Managed service provider (MSP) will provide support and management for various IT functions, including helpdesk, hardware support, security monitoring, cloud services, and user management.

### Lot Information

Lot 1

The Managed service provider (MSP) will provide support and management for various IT functions, including helpdesk, hardware support, security monitoring, cloud services, and user management. See scope for full details.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/083706-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Dec 2025 |
| Submission deadline | 11 Apr 2025 |
| Future notice date | Not specified |
| Award date | 15 Dec 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,494,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CALEDONIAN SLEEPER LIMITED |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV1 1PP |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness Central |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CORE TECHNOLOGY SYSTEMS (UK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 17 Dec 2025 at 11:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/083706-2025
- 19 Mar 2025 at 10:04 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/008747-2025
- 19 Mar 2025 at 10:04 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010070-2025

## Notice URLs

- http://www.publiccontractsscotland.gov.uk
- http://www.sleeper.scot
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000792949
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30648

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eb93. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04eb93.json.