---
title: "Tenant Satisfaction Survey"
ocid: "ocds-h6vhtk-04eb97"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eb97"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04eb97.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04eb97.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WYTHENSHAWE COMMUNITY HOUSING GROUP LIMITED"
published: "2025-07-21"
---

# Tenant Satisfaction Survey

Buyer: WYTHENSHAWE COMMUNITY HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-04eb97

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## Summary

Wythenshawe Community Housing Group Limited, a sub-central government public authority, recently completed a procurement process for the "Tenant Satisfaction Survey." This tender falls under the services category and is part of a light-touch regime due to its below-threshold procurement method. The contract was awarded on 23 June 2025, with the project spanning until 22 June 2026, and it may be extended by two additional 12-month periods. The procurement aimed to appoint a research company to execute the survey in Manchester, focusing on tenant satisfaction measures introduced in 2023. The awarded contract was valued at £74,169.28, net of VAT, with KWEST RESEARCH LIMITED, an SME, selected as the successful supplier. This contract supports the reporting requirements for housing associations as stipulated in recent UK legislation.

This tender presents an excellent business growth opportunity for companies specialising in survey conduction services, particularly within the customer satisfaction and telephone survey sectors. Research firms with a strong capability in data analysis and handling are well-positioned to benefit. Engagement with local public housing authorities could unlock ongoing opportunities, especially for SMEs aiming to establish or strengthen their presence in the public sector. As tenant satisfaction becomes a priority across the housing sector, businesses that can offer tailored survey solutions and demonstrate robust data management skills will be at a competitive advantage in this field.

## Notice

The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on. We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines. We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes. This contract is for the delivery of the first survey in June/July 2025.

### Planning Information

The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on.
We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines.
We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes.
We are looking for a partner that is able to deliver the first survey in June/July 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/041526-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | 31 Mar 2025 |
| Award date | 22 Jun 2025 |
| Contract period | 22 Jun 2025 - 22 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £74,169 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WYTHENSHAWE COMMUNITY HOUSING GROUP LIMITED |
| Additional buyers | WYTHENSHAWE COMMUNITY HOUSING GROUP (WCHG) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M22 9TA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Sharston |
| Westminster constituency | Wythenshawe and Sale East |
| Delivery location | TLD3 Greater Manchester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KWEST RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79342311 - Customer satisfaction survey

## Release History

- 21 Jul 2025 at 09:33 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/041526-2025
- 11 Mar 2025 at 14:26 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/008755-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/041526-2025
  21st July 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/008755-2025
  11th March 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-3262

## Notice URLs

- http://www.kwestresearch.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.wchg.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eb97. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04eb97.json.