---
title: "Electronic Call Monitoring System Notice"
ocid: "ocds-h6vhtk-04ec3d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ec3d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ec3d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ec3d.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "STOKE ON TRENT CITY COUNCIL"
published: "2025-03-12"
---

# Electronic Call Monitoring System Notice

Buyer: STOKE ON TRENT CITY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-04ec3d

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## Summary

Stoke on Trent City Council is planning to procure an Electronic Call Monitoring System, falling under the goods category. This initiative, located in Stoke-on-Trent, UK, is currently in the planning stage. The procurement process is scheduled to begin in March 2025, with the contract expected to start on 1st October 2025 and run until 30th September 2030. The preliminary market engagement notice was published on 12th March 2025, and businesses interested in this opportunity should note the key dates and deadlines, including a future notice expected by 29th April 2025.

This tender offers substantial growth opportunities for businesses specialising in digital care solutions and patient-monitoring systems. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) will be particularly well-suited to compete for this contract. Companies that can provide innovative electronic call monitoring with capabilities for digital care planning, alerts, and integration with systems like Liquid Logic will find this procurement beneficial. Engaging with Stoke on Trent City Council will enable businesses to showcase their technological advancements and support the council’s high standards in service delivery. For further discussions, companies can reach out to Deon Wynter at Stoke on Trent City Council.

## Notice

Stoke-on-Trent City Council are preparing to initiate a procurement process for the future provision of services for Electronic Call Monitoring for Enablement. Electronic call monitoring system provides home care agencies with the ability to record the times, locations and activities of all care worker visits, giving assurance that no visits were missed and helping to safeguard both clients and staff. Our internal service is currently supporting clients overall, each of whom have access to emergency response and support services delivered between 7am-10.30pm, 365 days of the year. We require a system that; * monitors and schedules calls * offers digital care planning, provides alerts to inform us of any issues with the carer * Stores information relating to the client and staff. Training, Skills mix for each staff to ensure they are trained to attend the adults needs. * Can interface with Liquid Logic * Provides the licenses, with an adequate number of people who will need access The council wishes to continue fulfilling its current services to the same high standard, though recognises the need to engage with the innovative providers within the market to better understand the wider offer which may be available in an ever-developing digital service area. If you are interested in any further discussions regarding this notice, please contact Deon.Wynter@stoke.gov.uk, with the reference 'Electronic Call Monitoring System Notice' where additional details can be discussed.

### Planning Information

Estimated contract start date from 01/10/2025

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009024-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | 29 Apr 2025 |
| Award date | Not specified |
| Contract period | 30 Sep 2025 - 30 Sep 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £285,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STOKE ON TRENT CITY COUNCIL |
| Locality | STOKE-ON-TRENT |
| Post town | Stoke-on-Trent |
| Postcode | ST4 1HH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG23 Stoke-on-Trent |
| Local authority | Stoke-on-Trent |
| Electoral ward | Hartshill Park & Stoke |
| Westminster constituency | Stoke-on-Trent Central |
| Delivery location | TLJ South East (England) |

## CPV Codes

### Divisions

- 33 - Medical equipments, pharmaceuticals and personal care products
- 48 - Software package and information systems
- 63 - Supporting and auxiliary transport services; travel agencies services

### Codes

- 33195000 - Patient-monitoring system
- 48518000 - Emulation software package
- 63000000 - Supporting and auxiliary transport services; travel agencies services

## Release History

- 12 Mar 2025 at 14:48 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/009024-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/009024-2025
  12th March 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.stoke.gov.uk/info/20003/your_council_your_city

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ec3d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ec3d.json.