---
title: "Tenant Satisfaction Survey"
ocid: "ocds-h6vhtk-04ec9d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ec9d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ec9d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ec9d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WYTHENSHAWE COMMUNITY HOUSING GROUP LIMITED"
published: "2025-07-01"
---

# Tenant Satisfaction Survey

Buyer: WYTHENSHAWE COMMUNITY HOUSING GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-04ec9d

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## Summary

Wythenshawe Community Housing Group Limited, based in Manchester, has completed its procurement process for the "Tenant Satisfaction Survey" under a limited procurement method. This process, which fell under the "services" category, sought professional research services to conduct tenant perception surveys in compliance with the Regulator of Social Housing's requirements. The final stage saw the award of the contract to KWEST RESEARCH LIMITED for a total of £89,003.74. The award was finalised on 27th May 2025, with the service contract commencing on 1st July 2025 and extending potentially until June 2027.

This contract represents significant growth opportunities for businesses specialised in delivering customer survey services, particularly those experienced with housing associations. The project was marked by limited competition, attracting several bids, indicating an opportunity for SMEs capable of providing comprehensive survey conduction services. Businesses that can deliver robust data analysis and insights, alongside high-quality survey execution, would have been well-positioned to compete in this tender process. The successful partnership is expected to contribute to enhancing tenant satisfaction measures and management oversight for the housing group.

## Notice

WCHG is seeking to appoint a professional and experienced research organisation to deliver our Tenant Satisfaction Measures (TSM) perception survey in line with the requirements set out by the Regulator of Social Housing.

### Planning Information

The Tenant Satisfaction Measures introduced on 1st April 2023 consist of a set of perception measures and a set of management measures that all housing associations now need to report on.
We are looking to appoint a research company to conduct a survey with our tenants and customers in line with the TSM perception survey guidelines.
We have an internal data and insight team and will require access the raw data, as well as the analysis provided by the successful partner. We now have data available from; a trial TSM in October 2022, TSM 2023/24, TSM 2024/25 to measure against any changes.
We are looking for a partner that is able to deliver the first survey in June/July 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036463-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | 31 Mar 2025 |
| Award date | 26 May 2025 |
| Contract period | 30 Jun 2025 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £89,003 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WYTHENSHAWE COMMUNITY HOUSING GROUP LIMITED |
| Additional buyers | WYTHENSHAWE COMMUNITY HOUSING GROUP (WCHG) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M22 9TA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Sharston |
| Westminster constituency | Wythenshawe and Sale East |
| Delivery location | TLD3 Greater Manchester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KWEST RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 1 Jul 2025 at 13:54 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/036463-2025
- 13 Mar 2025 at 11:47 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/009172-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/036463-2025
  1st July 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/009172-2025
  13th March 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.kwestresearch.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.wchg.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ec9d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ec9d.json.