---
title: "YPO 1253 - SUPPLY OF CRM SOLUTION FOR YPO"
ocid: "ocds-h6vhtk-04ed37"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ed37"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ed37.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ed37.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "YORKSHIRE PURCHASING ORGANISATION"
published: "2026-06-15"
---

# YPO 1253 - SUPPLY OF CRM SOLUTION FOR YPO

Buyer: YORKSHIRE PURCHASING ORGANISATION  
Current stage: Award  
OCID: ocds-h6vhtk-04ed37

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## Summary

The Yorkshire Purchasing Organisation (YPO) has engaged in a procurement process for the supply of Customer Relationship Management (CRM) solutions, tailored both for internal use and the wider public sector. The primary focus is on two lots: the first for a Single CRM Solution to meet YPO’s internal needs, estimated at a value of up to £4,800,000 over a potential ten-year period, and the second for a Framework Agreement that spans the wider public sector, reaching an estimated value of £60,000,000 over four years. The procurement follows a competitive flexible procedure, recently culminating with contracts awarded to various suppliers. The process was managed through selective methods, ensuring strategic fit with YPO and its partner NEPO (North East Procurement Organisation), headquartered in Wakefield, UK (region UKE45). Key milestones include contract awards dated from May 2026, with the framework covering March 2026 to 2030, subject to renewals and performance reviews.

This procurement presents substantial opportunities for business growth, particularly for suppliers in the software development and IT services sectors, who can leverage this framework to tap into extensive public sector markets. SMEs have a viable path to competitive participation, given the framework's emphasis on diversified supplier engagement. Companies providing CRM software development, consulting, and integrating advanced technologies will find this framework advantageous. With various awarded contracts, businesses can engage with multiple public authorities, ensuring a broad spectrum of potential clients and order volumes throughout the framework's lifespan. The scale and scope of this procurement open doors for firms aiming to expand their footprint in the public sector IT solutions space.

## Notice

YPO have appointed a supplier onto a Contract (Lot 1) following a Competitive Tendering Procedure for the provision of a CRM Solution, which will serve YPO internal requirements only. Estimated Contract Value: The Contract has an estimated value of between PS3,563,082 - PS4,800,000 inclusive of VAT for the maximum life of the Contract (10 years). All references to values and/or volumes of business are for guidance only and there is no guarantee of any business.

### Lot Information

Lot 1 - Single CRM Solution for YPO

Options: Any resulting Contract shall be deemed to cover any item that can be supplied by the successful Tenderer(s) over the life of the Contract within the scope of CRM Solutions.

Renewal: The Contract will cover the period from 6th February 2026 to 5th February 2031 with two options to extend for an additional 36 months and 24 months. The first decision to extend the Contract period will be taken by the end of October 2030 and will be dependent on satisfactory completion of all aspects of the Contract to date, the current market conditions for and YPO's internal contracting structures. The maximum Contract period will therefore be 10 years, from 6th February 2026 to 5th February 2036 (subject to an annual review, incorporating price re-establishment and KPI performance).

Lot 2 - CRM Software Solution for Wider Public Sector

Options: Any resulting Framework and Call-off Contract shall be deemed to cover any item that can be supplied by the successful Tenderer(s) over the life of the Framework and Call-off Contract within the scope of CRM Solutions.

Renewal: The Framework Agreement will cover the period from 6th February 2026 to 5th February 2027 with two options to extend for an additional 12 months and 24 months. The first decision to extend the Framework period will be taken by the end of October 2026 and will be dependent on satisfactory completion of all aspects of the Framework Agreement to date, the current market conditions for this category and YPO's contracting structures. The maximum Framework Agreement period will therefore be 4 years, from 6th February 2026 to 5th February 2030 (subject to an annual review, incorporating price re-establishment and KPI performance).

### Planning Information

Therefore, YPO would like to invite all interested providers to Supplier Webinar, which will take place on 14th April 2025 at 14:00 to provide pre-tender information on the bidding process and high-level requirements. The webinar's aim is to give all suppliers an opportunity to ask tender and requirement related questions in an open forum and to familiarise themselves with the competitive flexible procedure which will be used to carry out this procurement exercise.
To register your interest in the webinar please contact Adam Greatwood at adam.greatwood@ypo.co.uk before 7th April 2025. Please note YPO reserve the right to cancel the webinar if insufficient interest is received.
YPO reserves the right to not commit to advertising this tender if we do so wish. Should YPO wish to proceed further a formal procurement process will be followed in accordance with YPO's contract procedure rules and in line with the Procurement Act 2023 as relevant. Please note that any information is being sought without prejudice and without commitment.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/056313-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Jun 2026 |
| Submission deadline | 15 Jul 2025 |
| Future notice date | 7 Apr 2025 |
| Award date | 16 Feb 2026 |
| Contract period | 15 May 2026 - 15 May 2031 |
| Recurrence | 2029-02-06 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,000,000 |
| Lots value | £64,000,000 |
| Awards value | £64,000,000 |
| Contracts value | £64,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | YORKSHIRE PURCHASING ORGANISATION |
| Additional buyers | THE ASSOCIATION OF NORTH EAST COUNCILS LIMITED |
| Locality | WAKEFIELD |
| Post town | Wakefield |
| Postcode | WF2 0XE |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Gateshead |
| Electoral ward | Bridges |
| Westminster constituency | Gateshead Central and Whickham |
| Delivery location | TLE45 Wakefield |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 12 |
| Supplier names | CLARITAS SOLUTIONS; DELAWARE DIGITAL; DELOITTE; ERNST & YOUNG; HALO SERVICE SOLUTIONS; HUBLE DIGITAL; INFOSYS; KERV DIGITAL; PHOENIX SOFTWARE; PROVIDENT CRM; UNIPARTNER IT SERVICES; ZIIPLINE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 15 Jun 2026 at 15:03 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/056313-2026
- 8 May 2026 at 10:43 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/042417-2026
- 19 Feb 2026 at 15:21 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/015346-2026
- 19 Feb 2026 at 14:50 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/015319-2026
- 26 Jun 2025 at 10:37 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035344-2025
- 14 Mar 2025 at 12:13 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/009412-2025
- 14 Mar 2025 at 11:52 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/009400-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/056313-2026
  15th June 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/042417-2026
  8th May 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/015346-2026
  19th February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/015319-2026
  19th February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/035344-2025
  26th June 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/009412-2025
  14th March 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/009400-2025
  14th March 2025 - Preliminary market engagement notice on Find a Tender
- https://procontract.due-north.com/register?ReadForm
  Access to the Procurement Documents can be found at https://procontract.due-north.com/register?ReadForm
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13982

## Notice URLs

- http://Www.providentcrm.com
- http://www.claritas-solutions.co.uk
- http://www.excelpoint.co.uk
- http://www.huble.com
- http://www.nepo.org
- http://www.phoenixs.co.uk
- http://www.unipartner.com
- https://kerv.com/about-kerv/kerv-practices/kerv-digital/
- https://usehalo.com
- https://www.delaware.co.uk/
- https://www.deloitte.com/uk/en.html
- https://www.ey.com/en_uk
- https://www.infosys.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.nepo.org/associate-membership/permissible-users
- https://www.thevisionarys.com/
- https://www.ypo.co.uk/
- https://www.ypo.co.uk/about/customers/permissible-users
- https://www.ypo.co.uk/about/customers/permissible-usershttps://www.nepo.org/associate-membership/permissible-users
- https://www.zoho.com/
- https://ziipline.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ed37. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ed37.json.