--- title: "Outsourced Services" ocid: "ocds-h6vhtk-04ed73" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ed73" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ed73.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ed73.json" source: "Find A Tender Service" current_stage: "Award" buyer: "CROWN COMMERCIAL SERVICE" published: "2025-10-02" --- # Outsourced Services Buyer: CROWN COMMERCIAL SERVICE Current stage: Award OCID: ocds-h6vhtk-04ed73 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ed73) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04ed73.json) ## Summary The Crown Commercial Service has finalised a procurement for 'Outsourced Services', under the tender ID RM6295, focusing on delivering various business services like contact centres, HR, and financial administration. The procurement process, employing an open procedure, covered regions across the UK and several British Overseas Territories. The framework has been segmented into two lots: 'Citizen Experience' and 'Business Services', each valued at £2.5 billion, with gross amounts of £3 billion. The contract phase has been marked as active since October 2, 2025, running through until October 1, 2029. Notably, the process involved an open procedure anchoring on quality, innovation, and efficiency while ensuring a competitive selection involving numerous recognised suppliers, such as Accenture (UK) Limited, Capita Business Services Ltd, and others. This tender affords businesses a substantial opportunity for growth, particularly those within the business services sector, including law, marketing, consulting, and telecommunications. Enterprises engaged in HR, procurement, and financial administration can exploit this framework to expand their service portfolio and increase market reach. Given the wide geographical coverage and the potential for innovative service delivery through methods like web chats and social media, businesses with robust digital capabilities or those seeking to modernise their service offerings are well-positioned to benefit. SMEs and entities with an emphasis on social value and innovation would be particularly suited to participate, ensuring a blend of scalability and quality service management under this lucrative government framework. ## Notice This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration. ### Lot Information Citizen Experience Provides flexible and scalable fully outsourced contact centre services, inclusive of inbound and outbound contact capabilities for the public sector. You can access services such as: * provision of information, products and services * sending information to other citizens and industry The agreement covers new and innovative ways of accessing contact centre services including, but not limited to: * web chat * social media * online services * voice/agent contact Organisations can also access Transformation Consultancy if they need support with transforming and modernising their interactions with citizens and industry. Transformational Consultancy is only available as part of the service as a whole. There is an optional service of Process Administration. Business Services Provides specialist support for the outsourcing of common back office functions including: * Human Resources (HR) * Financial Administration * Payroll * Procurement ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/061553-2025 | | Notice type | UK7 - Contract Details Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Large, SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Oct 2025 | | Submission deadline | 30 Apr 2025 | | Future notice date | Not specified | | Award date | 21 Sep 2025 | | Contract period | 1 Oct 2025 - 1 Oct 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £5,000,000,000 | | Lots value | £5,000,000,000 | | Awards value | £2,500,000,000 | | Contracts value | £2,500,000,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | CROWN COMMERCIAL SERVICE | | Locality | LIVERPOOL | | Post town | Liverpool | | Postcode | L3 9PP | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD7 Merseyside | | ITL 3 | TLD72 Liverpool | | Local authority | Liverpool | | Electoral ward | City Centre North | | Westminster constituency | Liverpool Riverside | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 27 | | Supplier names | ACCENTURE (UK; ARVATO; CAPITA BUSINESS SERVICES; CENTRIC HR; CGI IT; CHARLES NOVACROFT DIRECT; CLEARANSWER CALL CENTRES; CONCENTRIX TSC; DDC OUTSOURCING SOLUTIONS; FOUNDEVER GB; G4S FACILITIES MANAGEMENT (UK; HINDUJA GLOBAL SOLUTIONS; HUNTSWOOD CTC; KONECTA; LIBERATA; MAXIMUS UK SERVICES; NCO EUROPE; NHS SHARED BUSINESS SERVICES; PRICEWATERHOUSECOOPERS; REED IN PARTNERSHIP; SERCO; SIGMA CONNECTED; SOPRA STERIA; TATA CONSULTANCY SERVICES; TELEPERFORMANCE; THE ENERGY SAVING TRUST; WIPRO IT SERVICES UK SOCIETAS | ## CPV Codes ### Divisions - 48 - Software package and information systems - 64 - Postal and telecommunications services - 79 - Business services: law, marketing, consulting, recruitment, printing and security - 98 - Other community, social and personal services ### Codes - 48490000 - Procurement software package - 64000000 - Postal and telecommunications services - 64200000 - Telecommunications services - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security - 79210000 - Accounting and auditing services - 79211110 - Payroll management services - 79500000 - Office-support services - 79510000 - Telephone-answering services - 79512000 - Call centre - 79620000 - Supply services of personnel including temporary staff - 98000000 - Other community, social and personal services ## Release History - 2 Oct 2025 at 08:56 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/061553-2025 - 22 Sep 2025 at 13:43 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/058554-2025 - 29 Apr 2025 at 11:13 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017578-2025 - 24 Apr 2025 at 13:00 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/016787-2025 - 14 Mar 2025 at 15:42 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009501-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/061553-2025 2nd October 2025 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/058554-2025 22nd September 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/017578-2025 29th April 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/016787-2025 24th April 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/009501-2025 14th March 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/Attachment/A-184 ## Notice URLs - http://www.Capita.com - http://www.arvatoconnect.co.uk - http://www.axisrec.com - http://www.billgosling.com - http://www.concentrix.com - http://www.firstsource.com - http://www.foundever.com - http://www.g4s.com/en-gb/what-we-do/facilities-management - http://www.hgs.cx - http://www.konecta.com - http://www.marstonholdings.co.uk - http://www.maximusuk.co.uk - http://www.ncoeurope.com - http://www.novacroft.com - http://www.pwc.co.uk - http://www.reedinpartnership.co.uk - http://www.sensee.cx - http://www.sigmaconnected.com - http://www.soprasteria.co.uk - http://www.techmahindra.com - http://www.wearekura.com - https://adetiq.co.uk/ - https://centrichr.co.uk/ - https://crowncommercialservice.bravosolution.co.uk - https://energysavingtrust.org.uk/ - https://interactcc.com/ - https://liberata.com/ - https://resqcs.co.uk/ - https://the-espgroup.com/ - https://theddcgroup.com/ - https://www.accenture.com/gb-en - https://www.cgi.com/uk/en-gb - https://www.clearanswer.co.uk/ - https://www.gov.uk/ccs - https://www.huntswood.com/ - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.sbs.nhs.uk/ - https://www.serco.com/ - https://www.talktomango.com/ - https://www.tcs.com/ - https://www.tp.com/en-gb/locations/uk/ - https://www.wipro.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ed73. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ed73.json.