---
title: "\"Dare to Care\" customer experience programme"
ocid: "ocds-h6vhtk-04eed2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eed2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04eed2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04eed2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SE TRAINS LIMITED"
published: "2025-03-19"
---

# "Dare to Care" customer experience programme

Buyer: SE TRAINS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-04eed2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eed2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04eed2.json)

## Summary

SE TRAINS LIMITED has awarded a contract titled "Dare to Care" customer experience programme, falling under the industry category of staff training services. The procurement process has reached the Award stage, with the contract being valued at £309,000. The programme involves the design, development, and phased roll-out of customer experience training for front-line colleagues, ensuring all are trained by April 2026. Delivery locations cover multiple regions across the United Kingdom, including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. Key dates include the future signature date scheduled for 28 March 2025 and the contract period running from 31 March 2025 to 1 April 2026. The procurement followed a direct method below the threshold without competition.

This tender provides substantial opportunities for businesses involved in training and development, particularly those capable of delivering large-scale staff training programmes. Small and medium-sized enterprises (SMEs) with expertise in customer experience services and a focus on phased project implementation would find this contract beneficial. The nature of the programme and its extensive delivery across various UK regions means it could significantly contribute to business growth, allowing for increased market reach and influence within the public sector. Businesses looking to enhance their footprint in the public undertaking domain will find this procurement particularly appealing.

## Notice

Design, development and roll out of phased customer experience training. Phased delivery to April 2026 to ensure all front line colleagues are trained. Value of both phases PS309,000

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010046-2025 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Mar 2025 |
| Contract period | 30 Mar 2025 - 1 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £309,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SE TRAINS LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 2AU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | London Bridge & West Bermondsey |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IN2ACTION |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80511000 - Staff training services

## Release History

- 19 Mar 2025 at 08:11 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/010046-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/010046-2025
  19th March 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04eed2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04eed2.json.