---
title: "Security Patrol and Response"
ocid: "ocds-h6vhtk-04ef77"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ef77"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ef77.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ef77.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THAMES WATER UTILITIES LIMITED"
published: "2025-07-30"
---

# Security Patrol and Response

Buyer: THAMES WATER UTILITIES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-04ef77

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## Summary

Thames Water Utilities Limited, a private utility company, is overseeing a procurement process for a "Security Patrol and Response" service. The contract, valued at £72 million, involves providing comprehensive security services including 24/7 patrols and rapid incident response for critical assets across London and the Thames Valley. The procurement process employs a selective method under a competitive flexible procedure, with the procurement stage currently marked as 'complete'. Key dates include the award notice date of 30th July 2025, with the contract set to commence on 12th August 2025 and run initially for three years, extendable up to a maximum of eight years. The industry category focuses on security services, essential for compliance with SEMD (Security & Emergency Measures Direction) and PSG (Protective Security Guidance).

This procurement presents significant opportunities for business growth, particularly for firms specialising in security services with capabilities in proactive security measures and rapid incident response. Companies that can provide sophisticated security solutions, including trained personnel and the latest in communications and response equipment, will find this tender especially suitable. It's an advantageous opportunity for large-scale businesses ready to deploy resources effectively across the specified regions, while small and medium enterprises (SMEs) meeting the suitability criteria might also find it a pathway to expand their operations within this critical sector. The competitive flexible procedure means businesses with superior technical and commercial propositions stand a high chance of success, fostering innovation and standard-setting within security services.

## Notice

Thames Water intends to award an Agreement to a single supplier for a dedicated security patrol and response service to improve our protective security, particularly for our critical assets, and ensure compliance with associated industry regulations such as SEMD (Security & Emergency Measures Direction) and PSG (Protective Security Guidance). To ensure compliance, we are required to patrol our critical assets and have sufficient planned response for incidents, and resource must be trained to respond to worst case scenarios. The scope will include a dedicated 24/7 service to provide: a) Proactive patrols and inspections of our sites to provide security presence and check for perimeter vulnerabilities; and b) Reactive rapid response to alarms and incidents, and providing security support for police and frontline staff where needed. The successful supplier will need to provide appropriate vehicles, communications and response equipment, and officers that are adequately trained in incident response, enhanced physical intervention, conflict management, etc. The supplier will also need to coordinate their staff/vehicles across our region (London & Thames Valley) with appropriate route planning to ensure our needs and SLAs are met. Reactive response requirements will be communicated to the Supplier by our Alarm Monitoring Centre (AMC). Our key priorities and expectations for this agreement include: Security Resilience & Assurance to improve protection of our sites and more capable response to alarms/incidents; Compliance with SEMD & PSG regs; Health, Safety & Wellbeing focus with increased protection for our staff against public threats/abuse; and Value for Money to demonstrate to OFWAT in line with our PR24 submission, and reducing the cost of damage/loss from security breaches.

### Lot Information

Lot 1

Options: The full scope of the services to be provided and any options that may be considered throughout the term of the agreement, is set out in the Specification issued within the Invitation to Negotiate (ITN) document.

Renewal: Thames Water envisages that the contract will be awarded for an initial term of 3 years with options to extend by 1 year or longer, up to a maximum overall term of 8 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/044216-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Jul 2025 |
| Contract period | 11 Aug 2025 - 10 Aug 2028 |
| Recurrence | 2033-07-01 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £72,000,000 |
| Lots value | £72,000,000 |
| Awards value | £72,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THAMES WATER UTILITIES LIMITED |
| Locality | READING |
| Post town | Reading |
| Postcode | RG1 8DB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Reading |
| Electoral ward | Thames |
| Westminster constituency | Reading Central |
| Delivery location | TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FIRST RESPONSE GROUP |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79710000 - Security services

## Release History

- 30 Jul 2025 at 11:07 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/044216-2025
- 25 Mar 2025 at 10:38 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011056-2025
- 20 Mar 2025 at 09:37 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010304-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/044216-2025
  30th July 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/011056-2025
  25th March 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/010304-2025
  20th March 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.firstresponsegroup.com
- https://forms.office.com/e/Y8SuEkkSfx
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ef77. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ef77.json.