---
title: "Carers Support Service"
ocid: "ocds-h6vhtk-04ef94"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ef94"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ef94.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04ef94.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CUMBERLAND COUNCIL"
published: "2025-09-04"
---

# Carers Support Service

Buyer: CUMBERLAND COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04ef94

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## Summary

Cumberland Council, located in Carlisle, is managing a comprehensive public procurement process titled "Carers Support Service". This procurement is designed to provide essential support services across three distinct lots, focusing on young and adult carers, as well as digital support solutions. With contracts anticipated to start on 1 October 2025, the service delivery spans a region within the UK designated as UKD12. The entire procurement holds an anticipated maximum value of £4.337 million and follows an open procedure under the light touch regime. The contracts for the first two lots are set to run until 30 September 2027, with possible extensions to 2029, while the digital support lot runs for a shorter period until 30 September 2026, also with possible extensions.

This procurement opens up significant growth opportunities for businesses in the health and social work services sector, specifically those capable of providing comprehensive support to carers of all ages. The division into three lots allows for diverse participation, favouring small to medium enterprises and voluntary community social enterprises, given the project's coverage of young carers, adult carers, and digital support. Companies with expertise in digital solutions for self-help services and online assessments, as well as those experienced in managing support systems for multi-generational carers, are well-positioned to compete for these contracts. The procurement process ensures that quality, social value, and price are key criteria, providing an extensive opportunity for various businesses to leverage their specialties in delivering comprehensive carer support services.

## Notice

Cumberland Council's new Carers Support Service aims to ensure that unpaid Carers of all ages can benefit from support that meets their needs. The maximum total value of the contract for the initial terms and the extensions of all three lots is PS4.337m but no guarantee is given as to the actual value of the contract. There are 3 Lots. Lot 1 Young Carers and Parent Carer Support (this will be for the provision of the functions set out in paragraph for Carers aged 18 and below, Parent Carers for children with disabilities, Transition Carer Assessments, family working with multi-generational carer family units); Lot 2 Adult Carers (this will be for the provision of the functions set out above for all Carers aged 18 plus or to work with the provider of Lot 1 in supporting the needs of any Adult Carers they are working with); and Lot 3 Digital Carer support (this is for the delivery of identification and self-help support including access to an online Carers Assessment being developed separate to this contract by the Council. The contracts for Lots 1 and 2 are anticipated to commence on 1 October 2025 and will continue for a period of 2 years until 31st September 2027, unless terminated in accordance with the Conditions of Contract. The contract for Lot 3 is anticipated to commence on 1 October 2025 and will continue for 1 year until 31st September 2026, unless terminated in accordance with the Conditions of Contract. There will be three contracts issued for Lots 1, 2 and 3. (The contract terms and conditions for Lots 1 and 2 are the same). There is the potential for two 12-month contract extensions for Lots 1 and 2, depending on both the success in achieving the required outcomes and availability of further funding which if used would terminate 31st September 2029. In the case of Lot 3, there is a potential for 3 contract extensions of 12 months, depending on both the success in achieving the required outcomes and availability of further funding. Use of these optional extensions are at the absolute discretion of the Council.

### Lot Information

Young Carers and Parent Carer Support

Assessments to decide whether the Young Carer has needs for support and whether these could be satisfied by services provided under Section 17 of the Children's Act. The assessment must also consider whether it is appropriate for the child to be providing the care.

Renewal: There is the potential for two 12-month contract extensions for Lot 1, depending on both the success in achieving the required outcomes and availability of further funding which if used would terminate 30th September 2029. Use of these optional extensions are at the absolute discretion of the Council.

Adult Carers

Carers have the same rights to assessment and support that are available to the cared for person. Local Authorities have a wellbeing duty which means that a Carer is entitled to an assessment and a potential support plan.

Renewal: There is the potential for two 12-month contract extensions for Lot 2, depending on both the success in achieving the required outcomes and availability of further funding which if used would terminate 30th September 2029. Use of these optional extensions are at the absolute discretion of the Council.

Digital Carers Support

The Provider will be required to establish a set of digitally based support functions and activities that will interface with the services being commissioned under Lot 2.

Renewal: There is the potential for three 12-month contract extensions for Lot 3, depending on both the success in achieving the required outcomes and availability of further funding which if used would terminate 30th September 2029. Use of these optional extensions are at the absolute discretion of the Council.

### Planning Information

A Carers pre market engagement questionnaire to engage with providers re the Carers Support Service was sent out via the Council's e-procurement portal (The Chest). The questionnaire responses were to be used to inform the development of the future contract and service specification. This was sent out on 2nd January 2025 and responses were to be submitted by 2nd February 2025.
A Cumberland Council Carers Contract Supplier Engagement Session will be held on 24th March 2025 from 10am until 12 noon on Microsoft Teams. The purpose of the session is to provide an overview of the Cumberland Carers Contract
Agenda:
1. Overview of the tender and service specification - Joel Rasbash Commissioning Manager
2. Lot 1 Young Carers and Parent Carers - Guy Thompson - Project Officer, Children and Family
Wellbeing
3. Lot 2 Adult Carers - Gemma Creighton - Best Interest Assessor - Adult Social Care and
Housing
4. Lot 3 Digital Support - Joel Rasbash
5. Procurement process - Jacqui Sullivan / Allison Paterson (Procurement)
6. Supplier Questionnaire - Joel Rasbash
7. Q and A
To receive an invitation to the session, please email peopleprocurement@cumberland.gov.uk by 21st March 2025 at 12 noon.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/053987-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Sep 2025 |
| Submission deadline | 2 May 2025 |
| Future notice date | 25 Mar 2025 |
| Award date | 26 May 2025 |
| Contract period | 30 Sep 2025 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,337,000 |
| Lots value | £4,337,000 |
| Awards value | £4,337,000 |
| Contracts value | £4,337,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CUMBERLAND COUNCIL |
| Locality | CARLISLE |
| Post town | Carlisle |
| Postcode | CA1 1RD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD1 Cumbria |
| ITL 3 | TLD13 Cumberland |
| Local authority | Cumberland |
| Electoral ward | Castle |
| Westminster constituency | Carlisle |
| Delivery location | TLD1 Cumbria |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | FAMILY ACTION; MOBILISE CARE; PEOPLE FIRST INDEPENDENT ADVOCACY |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 4 Sep 2025 at 14:08 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/053987-2025
- 10 Jun 2025 at 17:34 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/031377-2025
- 25 Mar 2025 at 17:01 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011226-2025
- 20 Mar 2025 at 11:24 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/010349-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/053987-2025
  4th September 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/031377-2025
  10th June 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/011226-2025
  25th March 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/010349-2025
  20th March 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.family-action.org.uk
- https://wearepeoplefirst.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.mobiliseonline.co.uk/
- https://www.the-chest.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04ef94. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04ef94.json.