---
title: "EPES, CFU and Ophthalmic applications support, upgrade and hardware refresh"
ocid: "ocds-h6vhtk-04f72a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f72a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f72a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f72a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BUSINESS SERVICES ORGANISATION"
published: "2025-04-24"
---

# EPES, CFU and Ophthalmic applications support, upgrade and hardware refresh

Buyer: BUSINESS SERVICES ORGANISATION  
Current stage: Award  
OCID: ocds-h6vhtk-04f72a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f72a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04f72a.json)

## Summary

The Business Services Organisation (BSO), located in Belfast, has initiated a procurement process for the "EPES, CFU and Ophthalmic applications support, upgrade and hardware refresh" contract. This project falls under the IT services industry category and is situated in the United Kingdom. The procurement process is at the award stage, with ENTServ UK Limited being the supplier. The direct award procurement method was utilised due to the incumbent contractor, DXC Technology, holding exclusive Intellectual Property Rights on the software involved. Key dates include the contract period starting on 3rd April 2025 and ending on 31st December 2026, with potential extensions until 2030. The allocated budget for this contract is £5,500,000, exclusive of VAT.

This procurement presents significant opportunities for businesses specialising in IT services, such as consulting, software development, and support, especially for those with competencies in system upgrades and hardware refresh. Firms that can offer supplementary or supportive services to DXC Technology may find avenues for growth, particularly if they can provide innovative contributions that enhance project delivery. Large organisations with the capability to manage extensive IT projects and ensure reliable system support would be well-placed to benefit from participating in similar tenders in the future.

## Notice

In June 2008, the Electronic Prescribing and Eligibility System (EPES) went live. The objective of the project was to capture prescription information from Community Pharmacies into a central EPES Database. This system was introduced to speed up pharmacy re-payments, allow for closer scrutiny of the prescribing and dispensing process, and reduce lost income through patients falsely claiming to be in receipt of a qualifying Social Security benefit. Following its successful launch, EPES was extended to support Dental and Ophthalmic claims processing, the DOP system. This DAC will ensure continuity of services for the Family Practitioner System Team. Failure to provision the extended support places BSO at serious risk of an application failure from which we would be unable to recover from. Contractor payments of approximately PS576m per annum would be defaulted on and there would also be a risk of fraud as it would be impossible to process prescriptions and estimate payments manually. DXC Technology will support the EPES systems for BSO. The scope of this Contract includes: * Planning and project management. * Procurement and support of 8 new workstations and scanners. * Assistance from DXC and Kodak Alaris to setup new workstations with the Kodak Alaris Kodak Info Input scanning software. * Health checks. * Perform renewal of the existing labor support contract. * Extension of Kodak support contract * Recompile of code to make it supportable. * Upgrade to Windows 11. PS1,080,186 has been previously directed awarded to DXC for support, maintenance, and upgrade works to support the EPES system. It is our intention to complete a further Direct Award to the value of PS5,500,000 (exclusive of VAT).

### Procurement Information

DXC are the incumbent contractors and own the Intellectual Property Rights on the software. Failure to provision the extended support places BSO at serious risk of an application failure from which we would be unable to recover from. Contractor payments of approximately PS576m per annum would be defaulted on and there would also be a risk of fraud as it would be impossible to process prescriptions and estimate payments manually. We wish to rely on schedule 5 section 5 (a) due to DXC having the intellectual property rights. They are the only supplier able to provide the services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016691-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Mar 2025 |
| Contract period | 2 Apr 2025 - 31 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £5,500,000 |
| Contracts value | £5,500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BUSINESS SERVICES ORGANISATION |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 8DQ |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENTSERV |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 24 Apr 2025 at 09:17 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/016691-2025
- 21 Mar 2025 at 13:54 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/010704-2025
- 21 Mar 2025 at 10:48 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/010600-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/016691-2025
  24th April 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/010704-2025
  21st March 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/010600-2025
  21st March 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://dxc.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f72a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04f72a.json.