---
title: "Mental Health Crisis Text Support"
ocid: "ocds-h6vhtk-04f779"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f779"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f779.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f779.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OXFORD HEALTH NHS FOUNDATION TRUST"
published: "2025-03-21"
---

# Mental Health Crisis Text Support

Buyer: OXFORD HEALTH NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-04f779

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f779)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04f779.json)

## Summary

Oxford Health NHS Foundation Trust has awarded a contract for the delivery of a Mental Health Crisis Text Support service. The procurement process falls under the Health and social work services category and took place in the South East region (UKJ) of the United Kingdom. The contract was signed on 12 February 2025 and is set to run from 1 March 2025 to 31 March 2026, with an option for a twelve-month extension until 31 March 2027. The procurement method utilised was a limited award procedure without prior publication of a call for competition, in accordance with the Health Care Services (Provider Selection Regime) Regulations 2023. There were no conflicts of interest declared by decision-makers during this process.

This tender presents a significant opportunity for businesses specialising in health and social work services, particularly those with expertise in crisis support. The contract, valued at £215,000, has been awarded to Mental Health Innovations - SHOUT, a prominent national supplier in the mental health sector. Businesses with capabilities in providing specialised, high-quality mental health services would find this opportunity advantageous for expansion and building a portfolio within the NHS framework. The contract's flexibility, with a potential extension, offers long-term engagement and stability for the selected provider.

## Notice

Delivery of crisis text service as described in the National specification.

### Lot Information

Lot 1

Oxford Health assessed the provider's service provision with respect to the key decision making criteria as outlined in the PSR - Most Suitable Provider process. Each of these criteria were assessed on a pass/fail basis by the award decision makers, and the provider passed each of the criteria.

Options: Contract extension allowed (up to twelve months until 31/03/2027)

### Procurement Information

The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. The Contract has been awarded to the Supplier (Contract period 01/03/2025 - 31/03/2026) Supplier is an existing national supplier of Mental Health Crisis Text service to NHS. Conflict of interest declaration procedures followed, any decision makers who declared an interest were excluded (no interests declared in this instance)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010718-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Feb 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £215,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OXFORD HEALTH NHS FOUNDATION TRUST |
| Locality | OXFORD |
| Post town | Oxford |
| Postcode | OX4 4XN |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Oxford |
| Electoral ward | Littlemore |
| Westminster constituency | Oxford East |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MENTAL HEALTH INNOVATIONS - SHOUT |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 21 Mar 2025 at 14:16 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010718-2025

## Notice URLs

- https://www.oxfordhealth.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f779. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04f779.json.