---
title: "Sheltered / Group Housing: Analogue to Digital Migration of Scheme Telecare Alarm Equipment"
ocid: "ocds-h6vhtk-04f7a7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f7a7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f7a7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f7a7.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "CAERPHILLY COUNTY BOROUGH COUNCIL"
published: "2025-03-24"
---

# Sheltered / Group Housing: Analogue to Digital Migration of Scheme Telecare Alarm Equipment

Buyer: CAERPHILLY COUNTY BOROUGH COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-04f7a7

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## Summary

Caerphilly County Borough Council is in the planning stage for a procurement process titled "Sheltered / Group Housing: Analogue to Digital Migration of Scheme Telecare Alarm Equipment." This process falls under the services category and is governed by Welsh devolved regulations. The procurement aims to identify providers capable of migrating the existing analogue telecare alarm systems to a digital platform interacting with the Enovation UMO platform. Preliminary market engagement is currently underway, with a deadline for expressions of interest set for 12 Noon on 11 April 2025. The contract's indicative value is between £300,000 and £400,000, and the anticipated contract period spans from 1 April 2026 to 31 March 2031, with potential extensions until March 2033. The services required include computer equipment, telecommunications installation, and maintenance services, all to be delivered in the region of South East Wales, UKL16.

This tender presents a significant opportunity for businesses specializing in digital telecommunications, computer hardware, and security services. Companies skilled in integrating digital systems with existing infrastructure or offering comprehensive system replacements would be well-suited to compete. The engagement process does not commit the council to a specific procurement route at this stage; however, by participating early, businesses can position themselves favorably for the eventual tender. This project could lead to long-term growth for businesses by aligning their services with public sector needs and enhancing their portfolios with high-value, technically complex projects.

## Notice

Caerphilly County Borough Council's (CCBC) Older Persons Housing Department are undertaking preliminary market engagement and seeking expressions of interest (EOI) from suitable providers, for the provision of solutions to support the migration of its sheltered / group housing telecare alarm systems from the existing analogue hard-wired equipment to a system capable of communicating digitally with our Digital SaaS based Alarm Receiving Centre (ARC), which is the Enovation UMO platform. It is anticipated that this provision could be made up of either, or a combination of, the following. Option 1) An adapter or bridging system, that supports the existing telecare alarm system infrastructure and functionality to remain in place. Option 2) Whole system replacement for a system that supports hardwired, wireless or dispersed alarm connections. The solution should be capable of * Delivering calls to an onsite handset when the scheme manager is onsite * Delivering calls to CCBC's UMO ARC using compatible digital protocols, securely. * Enabling the ARC to call in to individual connections in the scheme. * Supporting calls from communal areas including o Door entry systems, including voice contact with callers, and remote release functionality. o Door open alerts o Fire Panels * Supporting calls from a range of peripherals within residents' homes including, but limited to o Pendants o Third party smoke alarms o Third party CO detectors. The contract values and contracts dates are indicative at this stage and will be confirmed at the time of tender together with full details of the tender specification following the preliminary engagement. The purpose of the preliminary market engagement is to advise and engage with the market prior to going to tender. Providers wishing to take part in the preliminary market engagement are to access the EOI from Proactis, complete and return by attaching to the project in Proactis and submitting. To access the expression of interest document, providers must log into the Councils e tendering system - Proactis Plaza as per the link below: https://supplierlive.proactisp2p.com/Account/Login Once registered (if not already registered on the system) go to "Opportunities" and search "RQST14439" or "Sheltered / Group Housing: Analogue to Digital Migration of Scheme Telecare Alarm Equipment" Complete the expression of interest form and attach appropriate question in the project. The expression of interest must be submitted no later than 12 Noon Friday 11 April 2025 via Proacts Portal. The Council will not accept expression of interests via any other mechanism. Following the preliminary market engagement which may involve a suppler event, the Council will decide the route to market - an open competitive tendering process or utilising a compliant framework. The issue of the Preliminary Market Engagement does not commit the Council to commence a procurement process.

### Planning Information

Caerphilly County Borough Council’s (CCBC) Older Persons Housing Department are undertaking preliminary market engagement and seeking expressions of interest (EOI) from suitable providers, for the provision of solutions to support the migration of its sheltered / group housing telecare alarm systems from the existing analogue hard-wired equipment to a system capable of communicating digitally with our Digital SaaS based Alarm Receiving Centre (ARC), which is the Enovation UMO platform.
It is anticipated that this provision could be made up of either, or a combination of, the following.
Option 1) An adapter or bridging system, that supports the existing telecare alarm system infrastructure and functionality to remain in place. 
Option 2) Whole system replacement for a system that supports hardwired, wireless or dispersed alarm connections.
The solution should be capable of
• Delivering calls to an onsite handset when the scheme manager is onsite
• Delivering calls to CCBC’s UMO ARC using compatible digital protocols, securely.
• Enabling the ARC to call in to individual connections in the scheme.
• Supporting calls from communal areas including
o Door entry systems, including voice contact with callers, and remote release functionality.
o Door open alerts
o Fire Panels
• Supporting calls from a range of peripherals within residents’ homes including, but limited to
o Pendants
o Third party smoke alarms
o Third party CO detectors. 
The contract values and contracts dates are indicative at this stage and will be confirmed at the time of tender together with full details of the tender specification following the preliminary engagement.
The purpose of the preliminary market engagement is to advise and engage with the market prior to going to tender.
Providers wishing to take part in the preliminary market engagement are to access the EOI from Proactis, complete and return by attaching to the project in Proactis and submitting. 
To access the expression of interest document, providers must log into the Councils e tendering system - Proactis Plaza as per the link below:
https://supplierlive.proactisp2p.com/Account/Login
Once registered (if not already registered on the system) go to "Opportunities" and search "RQST14439" or "Sheltered / Group Housing: Analogue to Digital Migration of Scheme Telecare Alarm Equipment"
Complete the expression of interest form and attach appropriate question in the project. The expression of interest must be submitted no later than 12 Noon Friday 11 April 2025 via Proacts Portal. The Council will not accept expression of interests via any other mechanism.
Following the preliminary market engagement which may involve a suppler event, the Council will decide the route to market - an open competitive tendering process or utilising a compliant framework.
The issue of the Preliminary Market Engagement does not commit the Council to commence a procurement process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010805-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | 2 Jun 2025 |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 31 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAERPHILLY COUNTY BOROUGH COUNCIL |
| Locality | HENGOED |
| Post town | Cardiff |
| Postcode | CF82 7PG |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL53 Gwent Valleys |
| Local authority | Caerphilly |
| Electoral ward | Ystrad Mynach |
| Westminster constituency | Caerphilly |
| Delivery location | TLL16 Gwent Valleys |

## CPV Codes

### Divisions

- 30 - Office and computing machinery, equipment and supplies except furniture and software packages
- 32 - Radio, television, communication, telecommunication and related equipment
- 44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)
- 45 - Construction work
- 50 - Repair and maintenance services
- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 30200000 - Computer equipment and supplies
- 32000000 - Radio, television, communication, telecommunication and related equipment
- 44316400 - Hardware
- 45314000 - Installation of telecommunications equipment
- 50000000 - Repair and maintenance services
- 64000000 - Postal and telecommunications services
- 64200000 - Telecommunications services
- 79710000 - Security services

## Release History

- 24 Mar 2025 at 09:03 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/010805-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/010805-2025
  24th March 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.caerphilly.gov.uk
- https://supplierlive.proactisp2p.com/Account/Login
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f7a7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04f7a7.json.