---
title: "CRM SYSTEM"
ocid: "ocds-h6vhtk-04f802"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f802"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f802.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f802.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "COLLEGE OF WEST ANGLIA"
published: "2025-03-24"
---

# CRM SYSTEM

Buyer: COLLEGE OF WEST ANGLIA  
Current stage: Award  
OCID: ocds-h6vhtk-04f802

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f802)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04f802.json)

## Summary

The College of West Anglia has successfully completed the procurement process for a CRM system titled "Support services for HubSpot." This tender falls under the industry category of Software support services (CPV code 72261000) and encompasses various delivery addresses across regions UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. The procurement method used was a limited award procedure without prior publication of a call for competition. The contract was awarded to Babelquest Services, an SME based in Abingdon, UK, with the contract signing date recorded as 24th March 2025.

This tender offers substantial opportunities for businesses operating in the software support services sector, particularly those specialising in CRM systems and educational frameworks. Companies with expertise in HubSpot solutions and custom integrations for educational institutions are ideally suited to compete in similar tenders. The bespoke nature of the solution required by the College of West Anglia demonstrates that the market values tailored, technically advanced solutions, positioning businesses with similar capabilities for future success in the public procurement field. The value of the contract, amounting to £218,764.80, also highlights the significant investment and potential profit in servicing educational establishments.

## Notice

Support services for Hubspot

### Lot Information

Lot 1

A bespoke solution to connect our student journey into a single platform based on the supplier's existing HubSpot Education Framework, and customise it to connect to other College systems to enable secure data sharing with different departments, including B2B, Higher Education, Apprenticeships, Events and alumni management.

### Procurement Information

This is a bespoke solution to connect our student journey into a single platform based on their existing HubSpot Education Framework, and customise it to connect to other college systems to enable secure data sharing with different departments, including B2B, Higher Education, Apprenticeships, Events and alumni management. Single Supplier Technical Reasons: . The HubSpot licence cost is the same regardless of whether it is contracted with BabelQuest, directly with HubSpot, or via another HubSpot Solutions Partner. The services element of the solution offered by BabelQuest has been designed specifically for CWA, and based on an existing Education-specific framework that they have developed and deployed at other institutions, and this represents a saving for the college compared with designing these implementation and support services from scratch. BabelQuest has a proven methodology for the technical design, implementation, testing, training, launch and ongoing managed service for support and enhancement of the specific HubSpot-based solution the college requires. They are the only UK-based HubSpot Solutions Partner with this proven capability in the education sector and the only HubSpot partner approved by CCS on G-Cloud-14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010948-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Mar 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £218,764 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COLLEGE OF WEST ANGLIA |
| Locality | KINGS LYNN |
| Post town | Peterborough |
| Postcode | PE30 2QW |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH52 North and West Norfolk |
| Local authority | King's Lynn and West Norfolk |
| Electoral ward | Gaywood Chase |
| Westminster constituency | North West Norfolk |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BABELQUEST SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 24 Mar 2025 at 15:13 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010948-2025

## Notice URLs

- http://www.cwa.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f802. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04f802.json.