---
title: "K280022574 tender_6262 - ServiceNow Managed Services 2025"
ocid: "ocds-h6vhtk-04f878"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f878"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f878.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f878.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DRIVER AND VEHICLE STANDARDS AGENCY"
published: "2025-12-05"
---

# K280022574 tender_6262 - ServiceNow Managed Services 2025

Buyer: DRIVER AND VEHICLE STANDARDS AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-04f878

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f878)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04f878.json)

## Summary

The Driver and Vehicle Standards Agency is managing the procurement process for the ServiceNow Managed Services 2025 contract, targeting incident management and a variety of IT services. This initiative falls within the IT services industry category and spans the United Kingdom. The procurement has transitioned through stages, starting with planning and now concluding with the award, as Deloitte LLP has been actively awarded the contract with an effective period beginning on 10th November 2025 and concluding on 9th November 2027, with options for extension up to November 2029. The procurement utilised a selective method, incorporating a competitive flexible procedure. The competition formally began with submissions due by 21st April 2025, prior to evaluating and awarding the contract by 16th July 2025.

This tender represents significant opportunities for businesses specialising in IT services, especially those with capabilities in consulting, software development, and support. Given its comprehensive nature, both large enterprises and SMEs can benefit from engaging with such contracts. Companies with UK-based Elite Partner status for ServiceNow, or those offering similar services, are particularly well-suited to compete. The procurement outcome emphasises the importance of technical competency and a structured approach to managing service delivery and incidents. As Deloitte LLP takes on the contract, other businesses can glean insights and prepare for similar opportunities by enhancing their service management capabilities and aligning with the procurement requirements stated by the DVSA.

## Notice

DVSA is seeking a managed services provider for Incident Management, Hardware Asset Management, Software Asset Management, Problem Management, Change Management, Service Management, Security Operations and Vulnerability Response. Our goals are to ensure timely resolution of incidents with minimal disruption.

### Lot Information

Lot 1

Options: Yes, optional deliverables shall be included within the scope/specification.

Renewal: There will be an option for the buyer to extend the contract at its discretion, for one year plus another year (1+1)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/080169-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Dec 2025 |
| Submission deadline | 11 Apr 2025 |
| Future notice date | Not specified |
| Award date | 1 Sep 2025 |
| Contract period | 10 Nov 2025 - 9 Nov 2027 |
| Recurrence | 2027-01-20 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000,000 |
| Lots value | £10,000,000 |
| Awards value | £10,000,000 |
| Contracts value | £10,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER AND VEHICLE STANDARDS AGENCY |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS5 0DA |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Lawrence Hill |
| Westminster constituency | Bristol East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 5 Dec 2025 at 13:48 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/080169-2025
- 3 Sep 2025 at 13:47 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/053592-2025
- 25 Mar 2025 at 14:12 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011138-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/080169-2025
  5th December 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/053592-2025
  3rd September 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/011138-2025
  25th March 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-8768
  Redacted Contract for ServiceNow Managed Services 2025

## Notice URLs

- https://dft.app.jaggaer.com/
- https://www.dnb.co.uk/duns-number/lookup.html
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f878. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04f878.json.