---
title: "Provision of Expert Consultancy Services for Embedding Compassionate Leadership and Culture in NHS Wales"
ocid: "ocds-h6vhtk-04f890"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f890"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f890.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f890.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HEALTH EDUCATION AND IMPROVEMENT WALES (HEIW)"
published: "2025-03-25"
---

# Provision of Expert Consultancy Services for Embedding Compassionate Leadership and Culture in NHS Wales

Buyer: HEALTH EDUCATION AND IMPROVEMENT WALES (HEIW)  
Current stage: Award  
OCID: ocds-h6vhtk-04f890

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f890)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04f890.json)

## Summary

Health Education and Improvement Wales (HEIW) has awarded a contract for expert consultancy services aimed at embedding compassionate leadership and culture within NHS Wales. The consultancy services will be provided by Michael West and Associates. The contract, valued at £108,000 gross, will start on 8th April 2025 and span two years, with the option of a 12-month extension. The procurement method was direct and below the threshold, without competition. This tender falls under the education and training services category and is complete. The procurement process aligns with HEIW's remit letter from the Welsh Government, focusing on leadership development, staff retention, and cultural transformation in the healthcare sector in Cardiff and surrounding regions within the UK.

This tender offers significant opportunities for businesses, particularly small and medium-sized enterprises (SMEs) specialising in consultancy and training services. By participating in such contracts, businesses can contribute to the transformational goals of NHS Wales. Given the focus on leadership and cultural improvement, businesses with expertise in healthcare consultancy, leadership training, and organisational development are well-suited to compete in future similar tenders. The contract presents an avenue for growth by expanding their portfolio within the public sector and establishing valuable partnerships with government healthcare entities.

## Notice

Health Education and Improvement Wales (HEIW) intends to award a contract via Single Tender Action to Michael West and Associates for the provision of expert consultancy services to support the embedding of compassionate leadership and culture across NHS Wales. This work aligns with HEIW's 2025 remit letter from the Welsh Government, focusing on leadership development, staff retention, and cultural transformation within the healthcare system. The contract will run from the date awarded for two years, with a possible 12-month extension.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011175-2025 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Mar 2025 |
| Contract period | 7 Apr 2025 - 7 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £90,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HEALTH EDUCATION AND IMPROVEMENT WALES (HEIW) |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF15 7QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Taff's Well |
| Westminster constituency | Cardiff North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MICHAEL WEST AND ASSOCIATES |

## CPV Codes

### Divisions

- 80 - Education and training services

### Codes

- 80000000 - Education and training services

## Release History

- 25 Mar 2025 at 15:25 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/011175-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/011175-2025
  25th March 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f890. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04f890.json.