---
title: "CRM Future"
ocid: "ocds-h6vhtk-04f8a0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f8a0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f8a0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f8a0.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "UNIVERSITY OF BATH"
published: "2025-03-25"
---

# CRM Future

Buyer: UNIVERSITY OF BATH  
Current stage: Planning  
OCID: ocds-h6vhtk-04f8a0

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04f8a0.json)

## Summary

The University of Bath, a public authority and sub-central government entity located in Bath, is initiating a procurement process titled "CRM Future." This project, currently in the planning stage, falls under the category of goods, specifically customer relationship management (CRM) software packages. The procurement aims to explore options for enhancing or replacing the university’s current CRM capabilities. Key dates include the deadline for the Soft Market Testing Questionnaire submission on 4th April 2025, with the tender process expected to commence in October 2025 and conclude by the end of September 2027. Interested parties are encouraged to participate via the Delta eSourcing portal.

This tender offers significant opportunities for businesses specialising in CRM software solutions to demonstrate their products and services, potentially securing a contract with the University of Bath. Companies with innovative CRM technologies, scalability, and a strong track record in this sector would be particularly well-suited to compete. Engaging in this competitive procurement process can lead to substantial business growth, exposure, and the possibility to collaborate with a renowned academic institution.

## Notice

The CRM Future project is investigating the options for enhancing the CRM capabilities, and associated business benefits, for the University. The project is considering all options, including enhancing the current solutions through to replacing it with one or more alternatives. With this Soft Market Test and Request for Information we are providing you with our knowledge to date, for the development of the CRM Future project and requesting information regarding your company and your products/services. For more information about this opportunity, please visit the Delta eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-title/8B8B82J7D9 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/8B8B82J7D9

### Planning Information

Please complete and return the Soft Market testing Questionnaire through the Delta eSourcing portal at https://www.Delta-eSourcing.com (access is via your username and password). If required the access code is 8B8B82J7D9. The deadline to return questionnaires is 16:30hrs on the 4th April 2025.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011204-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | 4 Apr 2025 |
| Award date | Not specified |
| Contract period | 1 Oct 2025 - 30 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF BATH |
| Locality | BATH |
| Post town | Bath |
| Postcode | BA2 7AY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire |
| Local authority | Bath and North East Somerset |
| Electoral ward | Bathwick |
| Westminster constituency | Bath |
| Delivery location | TLK12 Bath and North East Somerset, North Somerset and South Gloucestershire |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 25 Mar 2025 at 16:05 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/011204-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/011204-2025
  25th March 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.Delta-eSourcing.com
- https://www.delta-esourcing.com/respond/8B8B82J7D9
- https://www.delta-esourcing.com/tenders/UK-title/8B8B82J7D9
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f8a0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04f8a0.json.