--- title: "24/7 Hazard Line & Emergency Call Out" ocid: "ocds-h6vhtk-04f98d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f98d" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f98d.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f98d.json" source: "Find A Tender Service" current_stage: "Award" buyer: "MINING REMEDIATION AUTHORITY" published: "2025-09-10" --- # 24/7 Hazard Line & Emergency Call Out Buyer: MINING REMEDIATION AUTHORITY Current stage: Award OCID: ocds-h6vhtk-04f98d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f98d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04f98d.json) ## Summary The Mining Remediation Authority has awarded a contract for the provision of a 24/7 Hazard Line and Emergency Call-Out Service to be active from 1st October 2025 to 1st October 2028, with possible extension until 2030. This service encompasses emergency response support across various UK regions. The contract was awarded to Mines Rescue Service Ltd under an open tender procedure as per the Procurement Act 2023. The project, categorised under hazard protection and control consultancy and call centre services, aimed at ensuring rapid response to coal tip, surface, or mine-related hazards within four hours. The contract has been signed, and it is active, valued at approximately GBP 688,725, with a total gross amount of GBP 826,470. This tender opens significant business growth opportunities particularly for SMEs operating in safety consultancy, emergency response services, and call centre operations within the UK. Companies specialising in rapid mobilization of competent personnel and with proven capabilities in managing continuous operations across different geographical regions will find this contract particularly suited to their offering. Participation in such government contracts can bolster a company's portfolio and strengthen its position in the public sector market, fostering potential for future collaborations with central government authorities. ## Notice Provision of 24/7 Hazard Line and Emergency Call-Out Service The provision of a 24/7 Hazard Line and Emergency Call-Out Service, designed to support critical operations and ensure immediate response during emergency situations. Objectives and Requirement We aim to procure a Contractor with the expertise and resources to perform the following tasks: 1. Provide a manned call-out service across the British Coalfields. 2. Deploy competent personnel to respond to coal tip, surface, or mine-related hazards within 4 hours in the specified regions. MRA employs competent staff for call outs; however, the Contractor will be required to provide personnel for coverage when necessary. 3. Manage the hazard line 24/7, ensuring immediate access to emergency response support. This was a Open Tender Procedure - Procurement Act 2023. ### Lot Information Lot 1 Renewal: 2 years extension available at 3 year gateway ### Planning Information The Market Engagement strategy is dependent on the interest demonstrated after publication of this notice ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/055216-2025 | | Notice type | UK7 - Contract Details Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | SME | | All stages | Planning, Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Sep 2025 | | Submission deadline | 2 Jun 2025 | | Future notice date | 30 Apr 2025 | | Award date | 13 Jul 2025 | | Contract period | 30 Sep 2025 - 1 Oct 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,500,000 | | Lots value | £1,500,000 | | Awards value | £688,725 | | Contracts value | £688,725 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | MINING REMEDIATION AUTHORITY | | Locality | NOTTINGHAMSHIRE | | Post town | Nottingham | | Postcode | NG18 4RG | | Country | England | | ITL 1 | TLF East Midlands (England) | | ITL 2 | TLF1 Derbyshire and Nottinghamshire | | ITL 3 | TLF15 North Nottinghamshire | | Local authority | Mansfield | | Electoral ward | Berry Hill | | Westminster constituency | Mansfield | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | MINES RESCUE SERVICE | ## CPV Codes ### Divisions - 71 - Architectural, construction, engineering and inspection services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 71317000 - Hazard protection and control consultancy services - 79512000 - Call centre ## Release History - 10 Sep 2025 at 08:11 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/055216-2025 - 17 Jul 2025 at 07:13 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/040683-2025 - 2 May 2025 at 10:34 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/018703-2025 - 27 Mar 2025 at 14:19 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/011576-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/055216-2025 10th September 2025 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/040683-2025 17th July 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/018703-2025 2nd May 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/011576-2025 27th March 2025 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/Attachment/A-1071 eTender Registration Information Mining Remediation Authority tenders are now being undertaken by the Authority's eTender portal InBye, details of how to register are detailed below. Should you wish to participate in any electronic tender exercise you will need to register your company details, which will require the provision of some company information and agreement to terms and conditions to access the system. Use of the system is free of charge. In order to register please log on to https://inbye.coal.gov.uk/s2c/ Should you have any difficulties with this procedure, please contact Adam Beckett - adam.beckett@miningremediation.gov.uk ## Notice URLs - https://inbye.coal.gov.uk/s2c/ - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.mrsl.co.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f98d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04f98d.json.