---
title: "IT Service Management Tool - Ivanti 12 Month Business Continuity Requirement"
ocid: "ocds-h6vhtk-04f9eb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f9eb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f9eb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04f9eb.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MARITIME AND COASTGUARD AGENCY"
published: "2025-03-28"
---

# IT Service Management Tool - Ivanti 12 Month Business Continuity Requirement

Buyer: MARITIME AND COASTGUARD AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-04f9eb

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f9eb)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04f9eb.json)

## Summary

The Maritime and Coastguard Agency (MCA), located in Southampton, United Kingdom, has completed a procurement process for an "IT Service Management Tool - Ivanti 12 Month Business Continuity Requirement". This procurement falls under the category of IT services, specifically involving consulting, software development, Internet support, and services. The procurement stage is at "Award", and the contract commenced on April 1, 2025, concluding on March 31, 2026. The procurement method used for this process was a direct award, below the threshold without competition. The total value of the contract, awarded to CTMS SERVICE MANAGEMENT LTD, is £54,522.38 inclusive of VAT, with £45,435.32 being the net amount.

This tender creates significant opportunities for businesses within the IT services sector, particularly those providing IT Service Management (ITSM) solutions. Given the specialised requirement for Ivanti licensing and support and the maintenance of continuity for critical ITSM configurations, businesses proficient in these areas are well positioned. The focus on direct awards without competition suggests opportunities for small and medium-sized enterprises (SMEs) capable of forming relationships with public authorities and meeting specific service needs rapidly and effectively.

## Notice

The MCA requires Ivanti licensing and support for our current ITSM configuration as preparations continue to competitively tender a new ITSM solution. This work has already started with a market engagement exercise under appropriate CCS frameworks. Maintenance of the current configured solution by the existing delivery partner is essential for business continuity reasons and there is no reasonable alternative for this 12 month period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011721-2025 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £45,435 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MARITIME AND COASTGUARD AGENCY |
| Locality | SOUTHAMPTON |
| Post town | Southampton |
| Postcode | SO15 1EG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ32 Southampton |
| Local authority | Southampton |
| Electoral ward | Banister & Polygon |
| Westminster constituency | Southampton Itchen |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CTMS SERVICE MANAGEMENT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 28 Mar 2025 at 11:27 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/011721-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/011721-2025
  28th March 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://www.gov.uk/government/organisations/maritime-and-coastguard-agency
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04f9eb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04f9eb.json.