---
title: "Civica WEB EDI Renewal and Software upgrade"
ocid: "ocds-h6vhtk-04fa1e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fa1e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fa1e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fa1e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "REGIONAL BUSINESS SERVICES ORGANISATION, PROCUREMENT AND LOGISTICS SERVICE"
published: "2025-04-25"
---

# Civica WEB EDI Renewal and Software upgrade

Buyer: REGIONAL BUSINESS SERVICES ORGANISATION, PROCUREMENT AND LOGISTICS SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-04fa1e

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## Summary

The Regional Business Services Organisation, Procurement and Logistics Service in Belfast, Northern Ireland, is conducting a procurement process for the "Civica WEB EDI Renewal and Software Upgrade" in the IT services sector. This project involves updating the Dental Web EDI System to .NET 8 to ensure continued functionality and security, given the current system's outdated technology. This direct award contract, based on intellectual property rights, has been granted to CIVICA UK LIMITED, recognising its exclusive rights to the software essential for dental claim processing. The contract was signed on 9th April 2025, with a scheduled period from 10th April 2025 to 31st March 2027, ensuring the continuous operation of critical public health services across the UK.

This procurement presents significant opportunities for businesses involved in developing secure, up-to-date software solutions, especially those specialising in IT services like consulting, software development, and internet support. While this contract awarded through a direct procurement process limits the potential competition for the initial contract, businesses similar to CIVICA UK LIMITED could find growth opportunities by offering innovative solutions or consultancy around software migrations and upgrades. This project highlights the ongoing demand for technical expertise in updating legacy systems to mitigate risks related to outdated platforms.

## Notice

The Dental Web EDI System facilitates the submission of electronic claims by HSC Dentists across the internet in XML format to send to the new FPPS system (the backend payment processing system) and receive response from FPPS in EDIFACT format. BSO FPS currently receives 90% of all Dental claims via this method. It is a critical BSO application. EDI is a two-way message broker system between each independent dental practice management system and BSO Dental payments system. This system processes in excess of 140,000 transactions per month. If this service fails, Dental practices will not be paid and the BSO will fail in its statutory obligations as well as suffering serious reputational damage. The WebEDI application is written in VB6 and makes use of .NET Framework 2.0 C# components; both of these technologies are no longer supported. VB6 was out of support in 2008 and .NET Framework 2.0 was out of support in 2017. This currently means that no application changes can be made without first porting the application to supported technologies together with an ever-increasing risk that these out-of-date technologies could be subject to cyber-attack. The continued use of an unsupported technology framework poses an increasing risk to the organisation. This change is to migrate the WebEDI application to .NET 8 which will resolve the above concerns and minimise the risk of attack.

### Procurement Information

BSO are seeking to rely on Schedule 5, Section 5, in relation to the public contract: (a) due to a particular supplier having intellectual property rights or other exclusive rights, only that supplier can supply the goods, services or works required. Civica, are the incumbent contractors and own the Intellectual Property Rights (IPR) on the software for Dental EDI web server in NI - they also provide this service for NHS England/Wales who use the same system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/016929-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 20 Mar 2025 |
| Contract period | 9 Apr 2025 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £135,779 |
| Contracts value | £135,779 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | REGIONAL BUSINESS SERVICES ORGANISATION, PROCUREMENT AND LOGISTICS SERVICE |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT12 6HU |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Blackstaff |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Apr 2025 at 09:02 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/016929-2025
- 28 Mar 2025 at 14:37 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/011801-2025
- 28 Mar 2025 at 14:28 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/011798-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/016929-2025
  25th April 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/011801-2025
  28th March 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/011798-2025
  28th March 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://www.civica.com/en-gb/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fa1e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fa1e.json.