---
title: "Continuing Healthcare Service, Digital End to End Person Management System for NHS Devon Integrated Care Board"
ocid: "ocds-h6vhtk-04fa2b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fa2b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fa2b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fa2b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS DEVON INTEGRATED CARE BOARD"
published: "2026-02-27"
---

# Continuing Healthcare Service, Digital End to End Person Management System for NHS Devon Integrated Care Board

Buyer: NHS DEVON INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-04fa2b

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## Summary

The most recent procurement process described is for the NHS Devon Integrated Care Board. The contract, titled "Continuing Healthcare Service, Digital End to End Person Management System for NHS Devon Integrated Care Board," pertains to the software and information systems industry. NHS Devon Integrated Care Board in Exeter is seeking to establish a robust digital management system for its Continuing Healthcare services. The procurement process has reached the award stage with NHS South Central and West CSU facilitating the procurement on behalf of the buyer. The contract with the supplier, CHS Healthcare Software Limited, was signed on 2nd February 2026 and is set to last until 1st February 2030, with potential extensions for up to three additional years. It represents an expenditure of up to £1,400,000 over a maximum period of seven years if extended fully.

This procurement offers a significant opportunity for businesses specialising in digital healthcare solutions to implement advanced systems capable of transforming service delivery in healthcare through improved interoperability and data management. The tender, executed under an open procedure and covered by the GPA, is particularly suited to SMEs capable of delivering flexible and scalable software solutions that enhance clinical, financial, and operational efficiencies within healthcare settings. With interoperability being a key requirement, companies proficient in integrating diverse health and social care systems are well-positioned to deliver the anticipated service transformation, thereby broadening their market reach and consolidating their presence within the healthcare sector. The buying organisation emphasises the need for innovation to support a wide range of services beyond traditional healthcare agendas, offering potential growth for businesses aiming to lead in digital healthcare transformations.

## Notice

NHS Devon Integrated Care Board is seeking a provider who has the capability and capacity to deliver a digitalised Continuing Healthcare (CHC) end to end person management digital system, where information seamlessly flows between processes by connecting the entire lifecycle into one platform. The system needs to facilitate the services to deliver enhanced transformation across all spectrums of the service. Devons CHC Service provides high quality, safe care to Devon's most vulnerable Adults and Children, and currently has a combined active caseload of around 3,000 individuals. The ICB is seeking an efficient and effective digital system to manage the caseload and the inherent complexities associated with the services. Devon's caseload, plus combined legacy data is circa 3000 records. The new system is in the first instance to replace two existing systems. For Devon ICB this is a replacement for an off the shelf record system. For Torbay and South Devon, there is a locally developed bespoke system that requires replacement. It is intended the new replacement system will operate for both organisations. One of the key requirements for a new system will be the need for it to be sufficiently flexible to support a wide range of services outside the traditional CHC / Funded Nursing Care (FNC) / Fast Track (FT) / Continuing Care (CC) agenda. Service wide transformation will be implemented across all areas including clinical, business, performance, finance and contracting and commissioning, enabling better integration between systems across Health and Social Care is also critical. CHC is a unique service as it covers and links many elements of the health and social care system. Therefore, interoperability is of paramount importance, allowing for the CHC service and wider Health and Social Care teams to share and view records. This will support improved accessibility and visibility of data which in turn will enable more efficient and streamlined workflows for all teams and a better person experience. The Commissioner has a maximum financial envelope available of PS200,000 per annum, inclusive of VAT. The total maximum contract value for the 4-year Contract is PS800,000 and (inclusive VAT). At the end of the initial contract term the Commissioner will have extension options of up to 3 years in total, made of 3 x12 month periods, which will be awarded at the commissioner's discretion, giving a maximum possible contract value of PS1,400,000 inclusive of VAT over 7 years if the full contract term is fulfilled. The new service will go live on the 2nd of February 2026. This procurement is being carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of NHS Devon Integrated Care Board.

### Lot Information

Lot 1

Renewal: The contract may be extended for up to a further 3 years, made up of 3 x 12 month extension periods, which may be exercised at the commissioner's discretion.

### Planning Information

The purpose of this Preliminary Market Engagement Notice is to provide a summary of the services to be procured, share the service specification and to obtain feedback that will help support a cost efficient and quality service.
Please register your interest to access the supporting documentation and provide feedback by answering the Market Engagement Questionnaire against this project by 17:00 on the 25th of April 2025. 
Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: 
https://health-family.force.com/s/Welcome 
Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the relevant information and market engagement questionnaire, you will need to click on 'Register interest' - this will take you to the log-in page.
You will find the project titled; Devon ICB-CHC Digital E2E Person Management System (Reference C350249). The Supplier Documents folder contains the draft service specification and supporting documentation. 
If you are not already registered on the system, you will need to do so before gaining full access to the documentation and to be able to submit your expression of interest using the correspondence function within Atamis.
This event is an information gathering exercise rather than initiating a competitive procurement process; and therefore publication or response does not commit the ICBs or respondents to a future procurement, nor provide any process exemptions or preferential treatment to any parties expressing an interest.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/017667-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2026 |
| Submission deadline | 21 Jul 2025 |
| Future notice date | 25 Apr 2025 |
| Award date | 11 Sep 2025 |
| Contract period | 2 Feb 2026 - 1 Feb 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,166,665 |
| Lots value | £1,166,665 |
| Awards value | £510,417 |
| Contracts value | £510,417 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active, Pending |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS DEVON INTEGRATED CARE BOARD |
| Additional buyers | NHS SOUTH CENTRAL AND WEST CSU |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX2 5AZ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Priory |
| Westminster constituency | Exeter |
| Delivery location | TLK4 Devon |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHS HEALTHCARE SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 27 Feb 2026 at 09:05 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/017667-2026
- 25 Sep 2025 at 16:26 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/059893-2025
- 12 Sep 2025 at 17:31 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/056375-2025
- 19 Jun 2025 at 15:34 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033828-2025
- 28 Mar 2025 at 14:53 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/011816-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/017667-2026
  27th February 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/059893-2025
  25th September 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/056375-2025
  12th September 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/033828-2025
  19th June 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/011816-2025
  28th March 2025 - Preliminary market engagement notice on Find a Tender
- https://health-family.force.com/s/Welcome
  Interested providers will be able to view this opportunity via the live opportunities list on the 'Health Family' e-procurement system, Atamis. Click on 'View our Live Opportunities' from the home page, available on the following link: https://health-family.force.com/s/Welcome. Once you have found the opportunity (via the search function, using the title or reference number), to gain full access to the bid documentation (including questionnaires), you will need to click on 'Register interest' - this will take you to the log-in page. If you are not already registered on the system, you will need to do so before gaining full access to the documentation and be able to submit a bid.

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.scwcsu.nhs.uk/
- https://xylaservices.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fa2b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fa2b.json.