---
title: "Patient Safety and Risk Management Digital Platform"
ocid: "ocds-h6vhtk-04fa5b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fa5b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fa5b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fa5b.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "SOUTH EAST COAST AMBULANCE SERVICE NHS FOUNDATION TRUST"
published: "2025-03-28"
---

# Patient Safety and Risk Management Digital Platform

Buyer: SOUTH EAST COAST AMBULANCE SERVICE NHS FOUNDATION TRUST  
Current stage: Planning  
OCID: ocds-h6vhtk-04fa5b

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## Summary

South East Coast Ambulance Service NHS Foundation Trust is currently in the planning stage of procuring a Patient Safety and Risk Management Digital Platform under the tender process. This procurement falls under the industry category of software packages and information systems, specifically geared towards software-related services. The location for this procurement includes the United Kingdom, with the contracting process scheduled to award on the 1st of October, 2026. Interested parties are invited to contact procurement@secamb.nhs.uk to register their interest by the 28th of April, 2025 and potentially provide demonstrations of their platforms in the latter part of 2025 or early 2026.

This tender represents significant opportunities for businesses specialising in digital health solutions, software package development, and risk management systems, including Small and Medium Enterprises (SMEs) and voluntary, community and social enterprises (VCSEs). Companies capable of providing comprehensive digital platforms that meet SECAmb’s essential and desirable criteria stand to secure a five-year contract worth £80,000 per year, with potential termination options available from the third anniversary. Businesses with robust incident reporting, risk management, and various administrative capabilities will find this tender particularly suitable for competing. This opportunity allows for growth through collaboration with a major public health entity and contributes to enhancing patient safety and efficiency in the healthcare sector.

## Notice

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) is exploring the market to gather a better understanding of the systems available and their differing abilities to provide an effective patient safety and risk management digital platform. The purpose of this pre-engagement is to elucidate the Trust's needs and wants and to ascertain whether all of these can be delivered within one system. Once providers respond and register an interest, they will be asked to provide a demonstration of their platform to SECAmb. Providers will not, at this stage be expected to divulge any commercial information, other than to verify if their platform could be delivered within timescale and budget. Whilst engagement from all relevant providers is welcomed it should be noted that SECAmb is not bound by the feedback received. Engagement will not intimate progression with a provider. This pre-engagement has been issued subject to the Health Care Services Provider Selection Regime (PSR) Regulations 2023. The NHS is having to make significant reductions in spending across the board. And whilst the Trust acknowledges that digital solutions can require substantial financial commitment, it is keen to ensure efficacy and efficiency remains forefront, hence the desire to explore the market. Current platform SECAmb's current platform is RL Datix's DatixCloud IQ (DCIQ). The modules currently in use are incidents, feedback (complaints / PALS), safeguarding, enterprise risk manager (risk management), safety alerts and dashboards. Two further modules are pending development: claims and mortality review. Digital platform essential criteria The platform must provide solutions for: Incident reporting and management - Ability to develop reporting / management / search forms tailored to SECAmb - Structure must support the national Patient Safety Incident Response Framework (PSIRF)- Learning from Patient Safety Events (LSPSE) ready - Ability to create local dashboards Risk Management - Ability to create multiple risk registers and issue logs allowing for escalation of risks / issues - Ability to show risk journey including initial, current and target scores, controls, assurances and gaps and escalation / de-escalation from other risk registers Complaints / PALS o Ability to easily capture all aspects on different forms o Complainants chain for original complaint and for a re-opened complaint Claims / Inquests o Ability to manage all legal aspects i.e. litigation claims and inquests Mortality Review o Ability to create a system that underpins the national Learning from Deaths Guidance and structured judgement revrews Safety Alerts o Ability to create a repository for all types of safety alerts o Function to disseminate alerts to relevant parties and track actions System wide o Full system administration training and guidance throughout development and implementation o Service centre for future contacts regarding any future system queries or issues o Training programme for staff o Simple search and data export functions for end users (not only super users) for all modules o Ability to create actions against any record / module and export into full action plan o Local dashboards able to be created for all modules o Mail merge facility for all modules o Document repositories for all modules o Ability to link records through people involved / case handlers o Accessible via all SECAmb devices i.e. PC, iPad, smartphones o Role / locality-based access, permissions and email notifications o Simple reporting for key performance indicators i.e. breached incidents or complaints, without requirement for manual manipulation Digital platform desirable criteria Incident reporting and management o Ability to duplicate record either within the same module or to another module i.e. incident to complaint or safeguarding Risk Management o Ability to link risks to records in other modules to influence risk profile and contribute to horizon scanning o Creation of a commercially sensitive risk register with restricted access System wide o Clearly shown unique identifiers at the top of all records i.e. record ID and name o Built in AI tool to assess records across all modules to assist with analysis o Automated email notifications to case handlers regarding key actions / deadline dates o Ability to interface with other Trust systems i.e. CAD, ePCR, PowerBI. o Automated real-time updates via data warehouse / data extraction tool Digital platform desirable criteria Incident reporting and management o Ability to duplicate record either within the same module or to another module i.e. incident to complaint or safeguarding Risk Management o Ability to link risks to records in other modules to influence risk profile and contribute to horizon scanning o Creation of a commercially sensitive risk register with restricted access System wide o Clearly shown unique identifiers at the top of all records i.e. record ID and name o Built in AI tool to assess records across all modules to assist with analysis o Automated email notifications to case handlers regarding key actions / deadline dates o Ability to interface with other Trust systems i.e. CAD, ePCR, PowerBI. o Automated real-time updates via data warehouse / data extraction tool Procurement timetable, budget and contract length Should SECAmb decide to proceed with an alternative provider, the new platform is required to be live from October 2026; as a minimum the incident, PALS / complaints, risk and safeguarding modules, in addition to cross system modules i.e. contacts, actions and analytics. SECAmb's available budget for this solution is PS80,000 per year for an initial five-year contract; with a provision that notice may be given from the third anniversary.

### Planning Information

Please contact procurement@secamb.nhs.uk to register your interest and detail systems/solutions which can meet our requirements and provide brochures/information about your systems offering. The tender is likely to to be published in the latter end of this year/beginning of next year with a Contract award on 1st October 2026.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011882-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 28 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | 30 Nov 2025 |
| Award date | Not specified |
| Contract period | 30 Sep 2026 - 30 Sep 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £400,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTH EAST COAST AMBULANCE SERVICE NHS FOUNDATION TRUST |
| Locality | CRAWLEY |
| Post town | Redhill |
| Postcode | RH10 9BG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ28 West Sussex (North East) |
| Local authority | Crawley |
| Electoral ward | Langley Green & Tushmore |
| Westminster constituency | Crawley |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72260000 - Software-related services

## Release History

- 28 Mar 2025 at 17:42 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/011882-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/011882-2025
  28th March 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.secamb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fa5b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fa5b.json.