---
title: "Transcription and Recording Services"
ocid: "ocds-h6vhtk-04fa7f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fa7f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fa7f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fa7f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GENERAL PHARMACEUTICAL COUNCIL"
published: "2025-10-15"
---

# Transcription and Recording Services

Buyer: GENERAL PHARMACEUTICAL COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04fa7f

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## Summary

The General Pharmaceutical Council, a public authority based in London, has successfully completed the procurement process for transcription and recording services. The procurement, conducted under an open procedure, was intended to secure services across the United Kingdom to support 'Fitness to Practise' hearings through audio recording and transcription. The contract, valued at £220,000 and covering the period from 12 October 2025 to 11 October 2027, with potential extension options, was awarded to MARTEN WALSH CHERER LIMITED on 3 October 2025. This contract was structured to ensure compliance with stringent data protection and information governance standards, including GDPR, and ISO certifications.

This tender offers substantial opportunities for small and medium enterprises (SMEs) in the services industry, particularly those specialising in audio-visual transcription, data storage, and legal administrative services. The requirement for high-quality audio recordings and accurate transcriptions makes this contract pertinent for businesses equipped with state-of-the-art recording technology and expertise in secure data handling. SMEs with capabilities in compliance with data protection regulations and experience in servicing public sector contracts are well-positioned to thrive in this environment, potentially expanding their business footprint in the public procurement sector.

## Notice

The GPhC have procured the provision of Transcription and Recording services. This Contract has been awarded to 1 Tenderer(s)/Service Provider(s); and scope of services include: o Audio Recording 1. Supply of Loggers -throughout the United Kingdom- to attend and record in-person 'Fitness to Practise' hearings. 2. Provision and storage of high-quality audio recordings, enabling the production of verbatim transcriptions using current technologies. 3. Application of appropriate, effective and consistent audio recording(s) labelling/indexing practices. o Transcription 1. Provision of verbatim 'Fitness to Practise' hearing transcripts. 2. Secure email provision of complete transcripts on 'standard' request - within 10 working days. 3. Secure email provision of complete transcripts on 'urgent' request - within 5 working days. 4. Secure email provision of complete transcripts on 'expedited' request - within 3 working days. o Data Security and Information Governance 1. Compliance with the Data Protection Act 2018 and General Data Protection Regulation (GDPR), including registration with the Information Commissioner's Office (ICO). 2. ISO 15489 and BS 10012 accreditations, or appropriate Records Management policies and procedures in place, which are compliant with ISO 15489 and BS 10012 standards. 3. ISO 27001 accreditation, or appropriate Information Security policies and procedures in place, which are compliant with ISO 27001 standards. 4. Data processed within the United Kingdom, or another Country/Territory recognised by the United Kingdom Government as having equivalent levels of Data Protection. 5. Application of appropriate and effective measures/processes/procedures/systems to ensure all Agents, including but not limited to Loggers, Transcriptionists and Transcribers: i. respect confidentiality of Hearings. ii. provide secure and safe production, storage and transport of transcripts and recordings. o Communication 1. Application of an efficient and intuitive booking and cancellation system. 2. Application of an efficient invoicing system. o Account Management and Management Information (MI) 1. Provision of accurate management information/reports on demand, for but not limited to: i. usage. ii. expenditure.

### Lot Information

Lot 1

Renewal: The duration of this Contract is 3 years; comprising a 2-year fixed term, with an option to extend for 1 period(s) beyond this, of up to 12 months each.

### Planning Information

The GPhC wishes to inform the market of our intention to procure the provision of Transcription and Recording Services.
The purpose of this notice is to raise awareness of our upcoming sourcing activity, gauge accurate levels of market interest, and receive feedback on prospective plans/requirements in advance of the formal procurement process; to be announced through Tender Notice on Find a Tender Service in June 2025.
Scope of services will include the:
1. Provision of high-quality audio recordings.
2. Provision of translation, interpretation, and video recording services (of/for hearings).
3. Supply of Agents -throughout the United Kingdom- to attend hearings.
4. Production and secure email provision of accurate and high-quality transcripts.
5. Redaction and secure email provision of transcripts.
6. Supply accurate management information/reports.
We kindly ask that all interested suppliers submit the attached response form (please see corresponding Planned Procurement Notice) to Anna Kitoki at procurement@pharmacyregulation.org by 17:00 on 11.04.2025. 
Please note, any interest shown does not constitute a commitment to participate; and failure to show interest does not restrict suppliers from participating in this and/or any other procurement process run by the GPhC.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/065589-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Oct 2025 |
| Submission deadline | 14 Jul 2025 |
| Future notice date | 16 Jun 2025 |
| Award date | 21 Aug 2025 |
| Contract period | 11 Oct 2025 - 11 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £220,000 |
| Lots value | £220,000 |
| Awards value | £220,000 |
| Contracts value | £220,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL PHARMACEUTICAL COUNCIL |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MARTEN WALSH CHERER |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 72 - IT services: consulting, software development, Internet and support
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32342450 - Voice recorders
- 32353000 - Sound recordings
- 72317000 - Data storage services
- 72318000 - Data transmission services
- 75231100 - Law-courts-related administrative services
- 79996100 - Records management

## Release History

- 15 Oct 2025 at 12:36 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/065589-2025
- 22 Aug 2025 at 16:01 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/051028-2025
- 16 Jun 2025 at 08:00 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032446-2025
- 31 Mar 2025 at 10:08 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/011949-2025
- 31 Mar 2025 at 10:01 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/011947-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/065589-2025
  15th October 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/051028-2025
  22nd August 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/032446-2025
  16th June 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/011949-2025
  31st March 2025 - Planned procurement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/011947-2025
  31st March 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-383
- https://www.delta-esourcing.com
  Access code: J39JUC7N8Q

## Notice URLs

- https://martenwalshcherer.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.pharmacyregulation.org

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fa7f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fa7f.json.