---
title: "The provision of licences and support of ICCS Cortex"
ocid: "ocds-h6vhtk-04fa93"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fa93"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fa93.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fa93.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE"
published: "2025-05-20"
---

# The provision of licences and support of ICCS Cortex

Buyer: THE POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE  
Current stage: Award  
OCID: ocds-h6vhtk-04fa93

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## Summary

The procurement process for the provision of licences and support for ICCS Cortex software and hardware by the Northamptonshire Police was conducted through a direct award method as per Regulation 41 of the Procurement Act 2023. The buying organisation, The Police, Fire and Crime Commissioner for Northamptonshire, is a public authority focused on sub-central government operations, located in Wellingborough, United Kingdom. This tender, specifically for software package and information system services, was awarded to Zetron Limited, a small to medium-sized enterprise based in Hull, United Kingdom, and spans from 14th April 2025 to 13th April 2028. The supplier is responsible for crucial technical support that ensures communication integrity between force control rooms and field officers, with the contract value grossing £554,354.46.

This tender creates significant opportunities for businesses that specialise in software support and maintenance, particularly those with expertise in information systems critical to public safety. Despite the unique requirement for Zetron Limited due to their proprietary software, the contract underscores the importance of maintaining infrastructural software supporting emergency services. Business growth can be achieved by leveraging capabilities in technical maintenance or seeking collaborative opportunities with original software suppliers. Enterprises that can guarantee operational resilience and mitigate risks in hardware upgrades and airwave provision transitions are ideally positioned to explore prospects in similar future contracts.

## Notice

The Provision of licence and support/maintenance of ICCs Cortex for Northamptonshire Police

### Procurement Information

The Provision of licence and support/maintenance of ICCs Cortex software and hardware for Northamptonshire Police utilising Regulation 41 of the Procurement Act 2023- Direct award in special cases. The software is a critical provision for Northamptonshire Police as it facilitates the airwave link between the force control room and officers in the field. The Procurement Act 2023 Section 41 allows for direct award in special cases to a supplier who is not an excluded supplier. Schedule 5 of the Procurement Act 2023 outlines the circumstances on which the Authority can utilise Section 41. Having considered the circumstances in Schedule 5, it is ascertained that paragraphs 5, 6 and 7 apply due to the technical requirement for Zetron to provide the licences and support/maintain their own software. In addition, a change in supplier would create duplication or disproportionate technical difficulties for this critical system.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/023026-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Mar 2025 |
| Contract period | 13 Apr 2025 - 13 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £461,962 |
| Contracts value | £461,962 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE, FIRE AND CRIME COMMISSIONER FOR NORTHAMPTONSHIRE |
| Locality | WELLINGBOROUGH |
| Post town | Northampton |
| Postcode | NN8 6GS |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF25 North Northamptonshire |
| Local authority | North Northamptonshire |
| Electoral ward | Brickhill and Queensway |
| Westminster constituency | Wellingborough and Rushden |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZETRON |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72253000 - Helpdesk and support services

## Release History

- 20 May 2025 at 09:13 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/023026-2025
- 2 Apr 2025 at 11:27 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/012488-2025
- 31 Mar 2025 at 11:05 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/011977-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/023026-2025
  20th May 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/012488-2025
  2nd April 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/011977-2025
  31st March 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.zetron.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fa93. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fa93.json.