---
title: "Home Support - Principal Provider South Norfolk"
ocid: "ocds-h6vhtk-04fac3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fac3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fac3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fac3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2025-11-19"
---

# Home Support - Principal Provider South Norfolk

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04fac3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fac3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04fac3.json)

## Summary

Norfolk County Council, a sub-central government authority based in Norwich, has concluded the procurement process for the "Home Support - Principal Provider South Norfolk" contract, under a competitive flexible procedure. This procurement, which falls under the industry category of health and social work services, aims to appoint principal providers for home support services across four Primary Care Networks (PCNs) in South Norfolk, namely Mid Norfolk, Breckland, Kett's Oak, and SNHIP. The selective procurement method adhered to a light-touch regime. The contracts were awarded on 19 November 2025, with an estimated start date between January and April 2026 and a completion expectancy of January 2031, extendable by up to five years at the council's discretion. The total contract value is estimated at approximately £111 million gross, across four lots.

This contract presents significant business growth opportunities for service providers specializing in health and social care. Small and medium-sized enterprises (SMEs), such as First Choice Home Care Ltd and Norvic Healthcare (Anglia) Limited, are well-suited to competently deliver the home support services in these PCNs. The well-defined structure and competitive procedure not only allow these regional businesses to expand their service offerings but also enable them to establish a strong presence in the local community by enhancing service delivery standards. With the provision capped at one contract per bidder, this procurement strategy encourages a diverse pool of competent suppliers, fostering a competitive environment that benefits both service providers and the communities they serve.

## Notice

The Council has appointed one Principal provider to deliver home support services in each Primary Care Network (PCN) within Norfolk. The intention is that the Principal Providers will deliver 70% of the hours and the remaining 30% will be delivered by a small number of PCN framework providers, whose appointment is subject to a separate procurement. This procurement was split into 4 lots, which covers PCNs in South Norfolk. Bidders were restricted to winning one lot only.

### Lot Information

Mid Norfolk

To deliver home support services as Principal Provider in Lot 1 area.

Renewal: The Contract may be extended by up to 60 months at the Council's discretion.

Breckland

To deliver home support services as Principal Provider to lot 2 in this area.

Renewal: The Contract may be extended by up to 60 months at the Council's discretion.

Kett's Oak

To deliver home support services as Principal Provider in Lot 3 area.

Renewal: The Contract may be extended by up to 60 months at the Council's discretion.

SNHIP

To deliver home support services as Principal Provider in Lot 4 area.

Renewal: The Contract may be extended by up to 60 months at the Council's discretion.

### Planning Information

This is a Preliminary Market Engagement Notice (PMEN) for information purposes only. It is not a formal invitation to tender. You will need to respond to the tender notice in order to be considered for these contracts. The purpose of this PMEN is to maximise transparency and competition for the upcoming tender notice. All details in this PMEN are subject to being updated or changed in the tender notice. We are publishing this notice to share engagement outputs and to ensure as wider audience as possible are aware and informed of Norfolk County Council's intentions. Market engagement has taken place. The engagement was advertised under a prior information notice (PIN) published under the Public Contract 2015 regulations. 2025/S 000-001592. This engagement was for the third phase of a county wide procurement. Engagement has taken place during phases 2 and 3 in 2023 and 2024. This engagement was carried out by commissioners. The opportunity was advertised via PINs under the Public Contract Regulations 2015. 
Market engagement for phase 3 was held on 14th February 2025 via Teams webinar. We used the engagement to discuss our requirements, the tender process we are proposing (competitive flexible) and expectations of all parties. We also discussed lessons learnt from previous procurements for this service in other areas of Norfolk. We asked for feedback on number of lots 1 provider could be awarded and on the proposed process. 
Information provided at the engagement in the form of slides and notes are available to be viewed via the clarification tab. These documents can be viewed by registering on the Norfolk County Council in-tend portal, expressing an interest in this tender. A tender notice will be published to advertise this opportunity . 
This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement and gain access to documents when they are available, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` in this tender. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/075152-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Nov 2025 |
| Submission deadline | Not specified |
| Future notice date | 2 Jun 2025 |
| Award date | 28 Oct 2025 |
| Contract period | 5 Jan 2026 - 4 Jan 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £92,671,487 |
| Lots value | £92,671,487 |
| Awards value | £92,673,487 |
| Contracts value | £92,673,487 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 4 |
| Supplier names | CERA CARE OPERATIONS; FIRST CHOICE HOME CARE; NORVIC HEALTHCARE (ANGLIA; UNIVERSAL CARE SERVICES (UK |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85300000 - Social work and related services

## Release History

- 19 Nov 2025 at 11:34 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/075152-2025
- 28 Oct 2025 at 13:12 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/068958-2025
- 2 Jun 2025 at 10:28 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029089-2025
- 2 Jun 2025 at 10:18 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029083-2025
- 24 May 2025 at 11:13 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/027290-2025
- 31 Mar 2025 at 14:21 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/012050-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/075152-2025
  19th November 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/068958-2025
  28th October 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/029089-2025
  2nd June 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/029083-2025
  2nd June 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/027290-2025
  24th May 2025 - Pipeline notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/012050-2025
  31st March 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-1811
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-1812
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-1813
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-1814
  This is the ITT and you will only be required to complete this, if you are successful at the first stage.
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-1815

## Notice URLs

- http://www.norvichealthcare.co.uk
- http://www.optimalcareplus.co.uk
- http://www.verityhealthcare.co.uk
- https://in-tendhost.co.uk/norfolkcc
- https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles
- https://www.cerahq.com/
- https://www.firstchoicehomecare.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.universalcareservices.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fac3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fac3.json.