---
title: "Framework Agreement - South Home Care"
ocid: "ocds-h6vhtk-04fac4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fac4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fac4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fac4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2026-01-16"
---

# Framework Agreement - South Home Care

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04fac4

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## Summary

The procurement process facilitated by Norfolk County Council, under the "Framework Agreement - South Home Care" initiative, aims to assemble a robust framework of providers to deliver essential home support services across South Norfolk Primary Care Networks (PCNs). This tender, identified by the procurement ID NCCT43045, proceeded through a competitive flexible procedure and has transitioned from the planning stages to the award stage as of 16 January 2026. Worth a gross total of approximately £52.6 million, the procurement is segmented into four active lots—Mid Norfolk, Breckland, Kett's Oak, and SNHIP—and attracts contributions mainly from SMEs, with significant involvement of public authorities in the UK regions of UKH15, UKH16, and UKH17. The key contract period starts on 1 April 2026, with provisions to extend through until 31 March 2036, facilitating extensive coverage over a significant timeline.

This framework tender is an avenue for diverse growth opportunities for businesses in the health and social work sector. Businesses ranging from SMEs to larger suppliers are encouraged to explore participation, leveraging their expertise in social work services without accommodation. As the tender specifically focuses on distributing 30% of the required service hours to framework providers, smaller and mid-sized enterprises have a substantial opportunity to engage and expand their operations whilst contributing significantly to local communities. Companies that demonstrate strong performance monitoring and adaptability to operational challenges would thrive in this setting. Additionally, direct award or competitive further competitions provide flexible paths for businesses to secure contracts, making it an appealing proposition for those looking to expand their influence within the Norfolk care network.

## Notice

The Council wished to appoint a number of framework providers to deliver home support services in each Primary Care Network (PCN). The intention is that these providers will deliver 30% of the hours and the remaining 70% will be delivered by a Principal Provider (appointed through a separate procurement) for the PCN.

### Planning Information

This is a Preliminary Market Engagement Notice (PMEN) for information purposes only. It is not a formal invitation to tender. You will need to respond to the tender notice in order to be considered for these contracts. The purpose of this PMEN is to maximise transparency and competition for the upcoming tender notice. All details in this PMEN are subject to being updated or changed in the tender notice. We are publishing this notice to share engagement outputs and to ensure as wider audience as possible are aware and informed of Norfolk County Council's intentions. Market engagement has taken place. The engagement was advertised under a prior information notice (PIN) published under the Public Contract 2015 regulations. 2025/S 000-001592. This engagement was for the third phase of a county wide procurement. Engagement has taken place during phases 2 and 3 in 2023 and 2024. This engagement was carried out by commissioners. The opportunity was advertised via PINs under the Public Contract Regulations 2015. 
Market engagement for phase 3 was held on 14th February 2025 via Teams webinar. We used the engagement to discuss our requirements, the tender process we are proposing (competitive flexible) and expectations of all parties. We also discussed lessons learnt from previous procurements for this service in other areas of Norfolk. We asked for feedback on number of lots 1 provider could be awarded and on the proposed process. 
Information provided at the engagement in the form of slides and notes are available to be viewed via the clarification tab. These documents can be viewed by registering on the NCC in-tend portal, expressing an interest in this tender. A tender notice will be published to advertise this opportunity . 
This procurement will be managed electronically via the Council`s e-procurement system. To participate in this procurement and gain access to documents when they are available, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the `tenders` section and `express an interest` in this tender. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003981-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large, SME |
| All stages | Planning, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Jan 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £43,804,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 7 |
| Supplier names | CERA CARE OPERATIONS; FIRST CHOICE HOME CARE; MANORCOURT CARE (NORFOLK; NORVIC HEALTHCARE (ANGLIA; OPTIMALCAREPLUS; PILEA HOMECARE; VERITY HEALTHCARE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85312000 - Social work services without accommodation

## Release History

- 16 Jan 2026 at 15:01 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/003981-2026
- 31 Mar 2025 at 14:28 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/012052-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/003981-2026
  16th January 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/012052-2025
  31st March 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.cornhillcare.co.uk
- http://www.healthcarehomes.co.uk
- http://www.mastercarehomecare.co.uk
- http://www.norvichealthcare.co.uk
- http://www.optimalcareplus.co.uk
- http://www.verityhealthcare.co.uk
- https://in-tendhost.co.uk/norfolkcc
- https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles
- https://www.cerahq.com/
- https://www.firstchoicehomecare.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.pileahomecare.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fac4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fac4.json.