---
title: "Annual Support Service for the Complaints Case Management System"
ocid: "ocds-h6vhtk-04fae8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fae8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fae8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fae8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SURREY COUNTY COUNCIL"
published: "2025-03-31"
---

# Annual Support Service for the Complaints Case Management System

Buyer: SURREY COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04fae8

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04fae8.json)

## Summary

Surrey County Council has awarded a contract for the Annual Support Service for the Complaints Case Management System. The contract, classified under software packages and information systems, is located in the United Kingdom, specifically in the UKJ region. The procurement process was executed through a direct method without competition, deemed below threshold, and the contract was awarded on 31st March 2025. The contract period starts on 1st April 2025 and ends on 31st March 2026, with an option for renewal for an additional year.

This tender offers significant opportunities for businesses specialising in software support services, particularly for those with expertise in complaints case management systems. Small and medium-sized enterprises (SMEs) like ROL Solutions Ltd, which successfully won the contract, are well-suited to compete in similar future tenders. Businesses with a focus on public authority service management and software package solutions will find this procurement process aligns well with their growth strategies.

## Notice

The council wants to subscribe one year of support service with an option to extend for another year for CaseTracker.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012103-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £92,750 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY COUNTY COUNCIL |
| Locality | REIGATE |
| Post town | Redhill |
| Postcode | RH2 8EF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Reigate and Banstead |
| Electoral ward | South Park & Woodhatch |
| Westminster constituency | Reigate |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ROL SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 31 Mar 2025 at 16:52 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/012103-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/012103-2025
  31st March 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fae8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fae8.json.