---
title: "Claims Handling and Litigation Services"
ocid: "ocds-h6vhtk-04fba1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fba1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fba1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fba1.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NETWORK RAIL INFRASTRUCTURE LIMITED"
published: "2025-04-03"
---

# Claims Handling and Litigation Services

Buyer: NETWORK RAIL INFRASTRUCTURE LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-04fba1

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## Summary

Network Rail Infrastructure Limited is inviting bids for the provision of Claims Handling and Litigation Services. This procurement is classified under the services category and focuses on insurance claims adjustment. The procurement stage is currently at the tender update stage. The deadline for expression of interest is 28th April 2025, with an enquiry period ending on 17th April 2025. The contract period is set to begin on 1st January 2026 and last until 31st December 2028, with possible extensions for up to two 12-month periods. The total estimated value of the contract is £9,000,000 GBP.

This tender presents significant opportunities for businesses specialising in insurance claims adjustment, particularly those with experience in the rail sector. These services include claims administration, compliance with statutory limitations, litigation support, digital claims management, and regular performance reporting. Participants are required to pass a Procurement Specific Questionnaire (PSQ) and will be evaluated based on technical and commercial criteria, with the highest scoring tenderer being awarded the contract. Enterprises with strong expertise in claims handling, a sound financial health score, relevant insurances, and a commitment to social value initiatives will be well-suited to compete. This contract offers substantial growth potential due to its high value and scope within Network Rail, one of the largest landowners in the UK.

## Notice

Network Rail (NR) has a requirement to re-tender the contract for the Claims Handling and Litigation Services, which covers the following areas: i. Claims administration (logging, portal management, investigation, liability assessment, resolution). ii. Compliance with Statutory Limitation periods and legal timeframes. iii. Litigation support for complex claims. iv. Digital claims management and data analytics. v. Regular performance reporting and audits. Further details are set out in Appendix E - Specification.

### Lot Information

Lot 1

Renewal: Extension is two 12 month period (1+1 years).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012870-2025 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Apr 2025 |
| Submission deadline | 17 Apr 2025 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Jan 2026 - 31 Dec 2028 |
| Recurrence | 2029-12-31 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £7,500,000 |
| Lots value | £7,500,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NETWORK RAIL INFRASTRUCTURE LIMITED |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8SW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66518300 - Insurance claims adjustment services

## Release History

- 3 Apr 2025 at 14:19 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012870-2025
- 1 Apr 2025 at 16:10 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012375-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/012870-2025
  3rd April 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/012375-2025
  1st April 2025 - Tender notice on Find a Tender

## Notice URLs

- https://networkrail.bravosolution.co.uk/web/login.html
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.networkrail.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fba1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fba1.json.