---
title: "Provision of Extra Care Services within London Borough Waltham Forest"
ocid: "ocds-h6vhtk-04fbac"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fbac"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fbac.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fbac.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON BOROUGH OF WALTHAM FOREST"
published: "2025-07-17"
---

# Provision of Extra Care Services within London Borough Waltham Forest

Buyer: LONDON BOROUGH OF WALTHAM FOREST  
Current stage: Award  
OCID: ocds-h6vhtk-04fbac

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## Summary

The London Borough of Waltham Forest has conducted a procurement process for the provision of Extra Care Services within the borough, with Chosen Care Group Limited being awarded the contract. The procurement falls under the social services category and was conducted via an open procedure. The contract, valued at £15,000,000, will commence on 1st October 2025 and run through to 30th September 2028, with the possibility of extending until 2030. Located in Walthamstow, the council aims to deliver a high-quality service aligned with statutory obligations. Key dates included the standstill period ending on 28th July 2025 and the future signature scheduled for 1st August 2025. This procurement stage has moved from tender to award completion.

The awarded contract offers significant opportunities for business growth in the social care sector, particularly for organisations specialising in regulated care services. Small and medium-sized enterprises, especially those with a strong commitment to quality and adherence to Care Act regulations, are well-suited to compete. The provision includes a 24/7 core service and tailored flex services designed to meet individual care plans. With the requirement to pay staff the London Living Wage, this contract ensures both fair employment practices and the delivery of sustainable services, promoting economic growth and community well-being in the sector.

## Notice

The Council of the London Borough of Waltham Forest ("the Authority") are seeking Tenders from suitably experienced and qualified organisations for the Contract for the Provision of Extra Care Services within the borough. The contract shall commence on 1st October 2025 and shall continue up to and including 30th September 2028 with the option to extend for two x twelve month periods up to 30th September 2030 ("the Contract Period"). The Authority is seeking to appoint a provider to deliver the provision of extra care services in the London Borough of Waltham Forest. The Authority is committed to providing a high quality and responsive service for individuals of all ages in the borough with support needs, in accordance with the statutory obligations within the Care Act 2014 and The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (the 2014 Regulations). The Extra Care Service will be responsible for delivering regulated personal care support and other interventions that support for individuals with eligible social care needs in the following provisions: Verdon Roe Court - 45 units Windmill Court - 44 units Dames House - 25 units Baytree House - 34 units This service will play an important role in maximising the independence of adults with assessed eligible support needs and aiming to meet unmet needs and to anticipate client's changing needs in order to help people live independently in their own home, using an appliance-based approach in working with vulnerable people. Alongside meeting the eligible needs of those receiving Extra Care the London Borough of Waltham Forest also intends that this contract will contribute to the following goals; * Safeguard those individuals who need the most support/ who are most at risk; * Support individuals to live their life as they wish it to be, as independently as possible * Promote self-reliance and personal responsibility; * Build resilience and competence for individuals, families and carers; * Enable better care experiences and outcomes; * Adopt a client focused approach ot the work * Strike a balance between empowerment and safeguarding; * Strengthen relationships with the Council's partners, to deliver improved outcomes and to deliver greater productivity and; * Secure value for money while maintaining a high-quality Service. Throughout the lifetime of the contract term, the Provider will be required to pay the London Living Wage to staff delivering the service. The Service is comprised of two elements, a 24/7 Core Service and a Flex Service commissioned for each individual to meet their unique Care and Support needs as detailed in their Care and Support plan. The Authority has set a fixed hourly rate for the Weekly Core Charge for each unit and will be based on paying PS19.68 per hour for each staff member for the Core Service and will be calculated with the formula within Annex A1. The Core price is fixed, this will not be taken into account for the purposes of the price evaluation. The provider will be required to pay an hourly rate for the flex service at the start of contract (1st October 2025) within the maximum hourly rate provided by the Council. The provider will be required to pay all staff at least the London Living Wage when staff are supporting individuals under the Waltham Forest Extra Care Contract. The commitment to London Living Wage is a contractual requirement throughout the life of the Contract from the commencement dates to its expiry including any extension periods. The maximum capped hourly rate for the Flex Service for each extra care provision is PS18.91 per hour. Those submitting a Tender shall be required to deliver all the requirements of the Service within the maximum budget.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/040903-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Jul 2025 |
| Contract period | 30 Sep 2025 - 30 Sep 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,000,000 |
| Lots value | £15,000,000 |
| Awards value | £12,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF WALTHAM FOREST |
| Locality | WALTHAMSTOW |
| Post town | East London |
| Postcode | E17 4JF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI53 Redbridge and Waltham Forest |
| Local authority | Waltham Forest |
| Electoral ward | Chapel End |
| Westminster constituency | Walthamstow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHOSEN CARE GROUP |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85300000 - Social work and related services

## Release History

- 17 Jul 2025 at 11:20 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/040903-2025
- 1 Apr 2025 at 18:30 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012391-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/040903-2025
  17th July 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/012391-2025
  1st April 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.walthamforest.gov.uk/
- https://procontract.due-north.com/home/about
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fbac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fbac.json.