--- title: "IT Service Management (ITSM) Platform" ocid: "ocds-h6vhtk-04fc4b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fc4b" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fc4b.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fc4b.json" source: "Find A Tender Service" current_stage: "Award" buyer: "ORDNANCE SURVEY LIMITED" published: "2026-02-04" --- # IT Service Management (ITSM) Platform Buyer: ORDNANCE SURVEY LIMITED Current stage: Award OCID: ocds-h6vhtk-04fc4b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fc4b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04fc4b.json) ## Summary Ordnance Survey Limited, based in Southampton, has awarded a contract for the provision of an IT Service Management (ITSM) Platform to Alemba Limited. As the National Mapping Service provider of Great Britain, Ordnance Survey supports a broad range of sectors with geospatial intelligence. The procurement falls within the 'Software package and information systems' category and was conducted using a selective procurement method under a competitive flexible procedure. The contract, which commences on 6 October 2025, spans an initial period of two years with options for three additional one-year extensions, leading to a potential total duration until 2030. This procurement is part of their strategic advancement in IT service delivery, aimed at boosting support for internal staff, external suppliers, and customers. This awarded contract presents significant opportunities for IT service providers and software developers catering to large-scale geospatial and data service needs. Alemba Limited, a large-scale supplier from Edinburgh, exemplifies the calibre of business suited for such ventures. Companies specialising in IT service management solutions, especially those with expertise in software package and information systems, will find this contract scope aligned with their capabilities. Engaging in such procurement opportunities not only fosters business growth but also strengthens industry presence through collaboration with the nationally esteemed Ordnance Survey. ## Notice Ordnance Survey (OS) is Great Britain's National Mapping Service, providing the trusted location data that underpins everyday life. From transport and utilities to housing and logistics, our data supports critical infrastructure, public services, and economic growth. OS also supports the nation getting outside with the award-winning OS Maps app and other OS products, including guidebooks and physical products. OS maintains the National Map, a vast database of over 600 million geospatial features, updated 20,000 times a day. Our expertise in location intelligence helps businesses, government, and communities make smarter decisions - whether planning sustainable cities, managing climate risks, or improving connectivity - because everything happens somewhere. As part of the Department for Science, Innovation and Technology (DSIT), we are driving the future of geospatial insights, ensuring Britain remains a leader in location data, and enabling a better-connected, more efficient, and resilient nation. This contract has been awarded to Alemba Limited to provide an IT Service Management Tool to help the organisation manage the delivery of IT services to support internal staff, external suppliers and OS customers. The contract is for an initial two years with 3 optional 12-month extensions. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/010110-2026 | | Notice type | UK7 - Contract Details Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Selective | | Procurement method details | Competitive flexible procedure | | Tender suitability | Not specified | | Awardee scale | Large, SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 4 Feb 2026 | | Submission deadline | 2 May 2025 | | Future notice date | Not specified | | Award date | 2 Sep 2025 | | Contract period | 5 Oct 2025 - 28 Sep 2027 | | Recurrence | 2030-01-08 | ## Values | Field | Value | | --- | --- | | Tender value | £750,000 | | Lots value | £750,000 | | Awards value | £498,484 | | Contracts value | £498,484 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | ORDNANCE SURVEY LIMITED | | Locality | SOUTHAMPTON | | Post town | Southampton | | Postcode | SO16 0AS | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ36 Central Hampshire | | Local authority | Test Valley | | Electoral ward | Chilworth, Nursling & Rownhams | | Westminster constituency | Romsey and Southampton North | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ALEMBA | ## CPV Codes ### Divisions - 30 - Office and computing machinery, equipment and supplies except furniture and software packages - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 30211300 - Computer platforms - 48000000 - Software package and information systems - 48445000 - Customer Relation Management software package - 48510000 - Communication software package - 48517000 - IT software package - 48900000 - Miscellaneous software package and computer systems - 72212445 - Customer Relation Management software development services ## Release History - 4 Feb 2026 at 15:42 - AwardUpdate - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/010110-2026 - 4 Feb 2026 at 12:05 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/009917-2026 - 9 Sep 2025 at 14:40 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/055113-2025 - 2 Apr 2025 at 16:39 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012642-2025 - 2 Apr 2025 at 16:37 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012638-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/010110-2026 4th February 2026 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/009917-2026 4th February 2026 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/055113-2025 9th September 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/012642-2025 2nd April 2025 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/012638-2025 2nd April 2025 - Tender notice on Find a Tender - https://in-tendhost.co.uk/os/aspx/Home For tender documents please register on the above link ## Notice URLs - http://www.os.co.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fc4b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fc4b.json.