---
title: "The Provision of Support to Carers"
ocid: "ocds-h6vhtk-04fca1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fca1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fca1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fca1.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HERTFORDSHIRE COUNTY COUNCIL"
published: "2025-05-06"
---

# The Provision of Support to Carers

Buyer: HERTFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04fca1

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## Summary

Hertfordshire County Council has awarded a contract for "The Provision of Support to Carers" to Carers in Hertfordshire. The procurement, guided by a statutory duty under the Care Act 2014, aims to deliver a comprehensive, countywide support service for carers within the social services industry. Based in Hertford, the contract is set in the UKH23 region and follows a direct award procurement method. This contract encompasses a variety of services, including information dissemination, mentoring, and strategic partnerships within health and social care organisations. The contract, valued at £1,857,000, commenced on 16th April 2025 and will continue until 15th April 2026. It follows a light-touch regime, with plans for re-procurement expected by October 2025.

This contract presents significant opportunities for businesses operating within social services, particularly those with a focus on carers' support. Carers in Hertfordshire, being a large, established VCSE organisation, underscores the potential for voluntary and community sector enterprises to thrive in such engagements. While the direct award limits immediate competition, businesses with innovative approaches to carers' support, strong local knowledge, or unique partnership networks could position themselves favourably for future opportunities in this sector. This contract highlights the long-term growth potential in developing unique service offerings, understanding local community needs, and forging robust partnerships with health and voluntary agencies.

## Notice

There is a statutory duty on the Council to provide support for carers under various legislation under the Care Act 2014 and to work preventatively to support carers' wellbeing. The provision of Support to Carers contract is intended to provide a countywide, preventative carers support service for adult carers. This includes information and advice, learning and training opportunities, peer mentoring, support for carers to speak up / be involved in co-production, outreach to unidentified carers, the Carers Passport Discount Card, carer awareness training for health and social care staff, and an overall strategic partnership role with health and social care organisations in the county.

### Procurement Information

There is a statutory duty on the Council to provide support for carers under various legislation under the Care Act 2014 and to work preventatively to support carers' wellbeing. The Council has a longstanding contract with Carers in Hertfordshire who operate locally within the Council area. This contract is proposed to provide a further year, There is a specific plan in place to re-procure the contract. We will aim to go to tender by October 2025 to allow for any mobilisation period of a new provider. The incumbent provider (Carers in Hertfordshire) is a long-standing provider of these services and has built up an extensive database of unpaid carers who they support. This database is essential for successful delivery of the services, and another provider could not establish this in time to deliver the services during the year's contract term that is proposed. Furthermore, Carers in Hertfordshire have extensive partnership arrangements with health, social care and voluntary sector agencies for the identification and referral of unpaid carers, which again a competitor could not establish in sufficient time to deliver the services during the proposed contract period. Finally, specific aspects of the services provided have been developed by Carers in Hertfordshire in a unique way, such as the programme of training and learning opportunities and the Carers Passport discounts scheme with a unique network of local businesses. These again could not be replicated in a sufficient time to deliver the required services during the proposed contract term. There is a requirement to ensure that existing arrangements continue uninterrupted so that carers receive ongoing preventative support.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019014-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 May 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Apr 2025 |
| Contract period | 15 Apr 2025 - 15 Apr 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £1,857,000 |
| Contracts value | £1,857,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HERTFORDSHIRE COUNTY COUNCIL |
| Locality | HERTFORD |
| Post town | Stevenage |
| Postcode | SG13 8DQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | East Hertfordshire |
| Electoral ward | Hertford Castle |
| Westminster constituency | Hertford and Stortford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CARERS IN HERTFORDSHIRE |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85320000 - Social services

## Release History

- 6 May 2025 at 09:58 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/019014-2025
- 3 Apr 2025 at 11:54 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/012791-2025
- 3 Apr 2025 at 11:46 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/012788-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/019014-2025
  6th May 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/012791-2025
  3rd April 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/012788-2025
  3rd April 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.carersinherts.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fca1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fca1.json.