---
title: "Strategic CRM Platform"
ocid: "ocds-h6vhtk-04fcd6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fcd6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fcd6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fcd6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF LANCASTER"
published: "2026-03-11"
---

# Strategic CRM Platform

Buyer: UNIVERSITY OF LANCASTER  
Current stage: Award  
OCID: ocds-h6vhtk-04fcd6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fcd6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04fcd6.json)

## Summary

The University of Lancaster has recently completed a procurement process for a Strategic CRM Platform aimed at enhancing the student and staff experience and aligning with its ambition to become a globally recognised leader in higher education. Located in Lancaster, UK, this procurement falls under the industry category of software programming and consultancy services. The process, identified by the tender ID SP251418, was conducted through a competitive flexible procedure, demonstrating a selective procurement method. The tender has moved through to the award stage as of 11th March 2026, with an associated contract value of £1,305,135 gross. The contract period spans from 8th April 2026 to 23rd April 2028, with the potential for renewal to ensure all phases of work are complete.

This tender provides substantial growth opportunities for businesses specialising in CRM systems and related software services. Particularly, businesses that are small to medium-sized enterprises (SMEs) have successfully engaged with this procurement process, as highlighted by the engagement of Creation Technology Solutions as the supplier. The competitive flexible procedure invites firms with competencies in software package and information system services to contribute innovative digital solutions that cater to the evolving technological landscape in educational institutions. Companies with robust technical expertise and economic standing, as required by the procurement documents, are well-positioned to leverage such opportunities to expand their market presence and drive business growth.

## Notice

Lancaster University has procured a strategic CRM platform to deliver a transformative student and staff experience, aligning closely with our strategic ambition of becoming a globally recognised leader among higher education institutions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/021592-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Mar 2026 |
| Submission deadline | 30 Apr 2025 |
| Future notice date | Not specified |
| Award date | 5 Mar 2026 |
| Contract period | 7 Apr 2026 - 23 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,500,000 |
| Lots value | £3,500,000 |
| Awards value | £1,087,612 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF LANCASTER |
| Locality | LANCASTER |
| Post town | Lancaster |
| Postcode | LA1 4YW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD44 Lancaster and Wyre |
| Local authority | Lancaster |
| Electoral ward | University |
| Westminster constituency | Lancaster and Wyre |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CREATION TECHNOLOGY SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72200000 - Software programming and consultancy services

## Release History

- 11 Mar 2026 at 08:13 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/021592-2026
- 3 Apr 2025 at 14:20 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012871-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/021592-2026
  11th March 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/012871-2025
  3rd April 2025 - Tender notice on Find a Tender
- www.in-tendhost.co.uk/lancaster/aspx/Home

## Notice URLs

- http://https//www.lancaster.ac.uk
- https://in-tendhost.co.uk/lancaster/aspx/Home
- https://www.in-tendhost.co.uk/lancaster/aspx/Home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fcd6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fcd6.json.