---
title: "CC25009 UKSBS Oracle ACS"
ocid: "ocds-h6vhtk-04fd1c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fd1c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fd1c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fd1c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LTD"
published: "2025-04-30"
---

# CC25009 UKSBS Oracle ACS

Buyer: UK SHARED BUSINESS SERVICES LTD  
Current stage: Award  
OCID: ocds-h6vhtk-04fd1c

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fd1c)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04fd1c.json)

## Summary

UK Shared Business Services Ltd (UK SBS) has completed a direct award procurement process titled "CC25009 UKSBS Oracle ACS" for the provision of business-critical Oracle Advanced Customer Services. This procurement, categorised under IT services and addressing consulting, software development, and support, falls within the industry category of IT services. Located in Swindon, UK SBS coordinated this process under the central government's authority, with the award documented as complete on 30 April 2025. The contract, valued at £216,139.20 inclusive of VAT, was signed on 24 April 2025, with the service period starting on 27 May 2025 and continuing through 26 May 2026.

This tender represents a significant business growth opportunity for suppliers with specialisation in Oracle systems, particularly those capable of providing high levels of technical support and assurance. Due to the specific expertise required—especially suppliers with intellectual property rights and experience in supporting Oracle ERP systems—this contract was directly awarded to Oracle Corporation UK Limited. Businesses with similar capabilities in IT services and those that can offer uniqueness in handling proprietary systems are well-suited to compete in similar future opportunities.

## Notice

****PLEASE NOTE THIS IS A CONTRACT DETAILS NOTICE, NOT A CALL FOR COMPETITION**** This requirement is for the provision of Oracle Business Critical Assistance. The value of this requirement is PS216,139.20 including VAT. This requirement is above threshold and has been sourced via direct award against Schedule 5, 5 (a) due to a particular supplier having intellectual property rights or other exclusive rights, only that supplier can supply the goods, services or works required, and (b) there are no reasonable alternatives to those goods, services or works.

### Procurement Information

This is not applicable as not switching to direct award

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018158-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Apr 2025 |
| Contract period | 26 May 2025 - 26 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £180,116 |
| Contracts value | £180,116 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LTD |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORACLE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Apr 2025 at 15:34 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/018158-2025
- 4 Apr 2025 at 14:43 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/013187-2025
- 4 Apr 2025 at 09:25 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/013000-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/018158-2025
  30th April 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/013187-2025
  4th April 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/013000-2025
  4th April 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.oracle.com/uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fd1c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fd1c.json.