---
title: "CCHA-0290 Digital Transformation Partner Consultancy"
ocid: "ocds-h6vhtk-04fd23"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fd23"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fd23.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fd23.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CASTLES AND COASTS"
published: "2025-10-13"
---

# CCHA-0290 Digital Transformation Partner Consultancy

Buyer: CASTLES AND COASTS  
Current stage: Award  
OCID: ocds-h6vhtk-04fd23

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## Summary

Castles and Coasts Housing Association has concluded a procurement process seeking a Digital Transformation Partner Consultancy, titled "CCHA-0290 Digital Transformation Partner Consultancy." As a sub-central government public authority, Castles and Coasts is located in Newcastle Upon Tyne and operates across the north of England. The procurement reached its award stage on 13th October 2025, with the contract commencing on 24th October 2025 and expected to run through 23rd October 2027. This initiative falls under the services category with a focus on information systems technology and strategic planning, underlining key aspects like property maintenance and customer experience. The procurement method employed was selective, with a competitive flexible procedure that highlights price and quality in equal measure.

This tender presents a substantial opportunity for businesses with expertise in digital transformation, especially those able to manage complex projects involving advancing technologies within the housing sector. With a gross value of £600,000, it stands as an attractive prospect for established consultancies, particularly SMEs, aiming to expand their footprint in strategic project management and consultancy services. Businesses with a strong understanding of the legislative and financial contexts of the social housing sector, along with those capable of offering comprehensive programme governance, technical design, and stakeholder engagement, would be well-positioned to benefit from this significant partnership.

## Notice

CCHA are seeking an experienced Digital Transformation Partner to provide a transformation management, design, and delivery, consultancy service. The successful Digital Transformation Partner will possess significant experience and expertise in partnering with organisations, in both a strategic and hands-on capacity, to successfully deliver Digital Transformation Programme benefits and outcomes, within a set budget and agreed timeframes. The Digital Transformation Partner will have demonstrable experience in designing and delivering complex transformational change, underpinned by advancing technologies, in areas such as Property Maintenance, Housing & Tenancy Management, Customer Experience, Digital Self-Service, Workforce Optimisation and Income Management. In addition, the successful Digital Transformation Partner will demonstrate an in-depth understanding of the legislative, regulatory and financial landscape for the sector. It is anticipated the partner will provide a number of services throughout the transformation programme which will include the provision of resources to lead, advise and/or support a range of programme activity: -Programme Governance -Planning, Monitoring and Control of Programme & project delivery -Customer experience research & journey mapping -Blueprint design & delivery (incorporating business, application, data and infrastructure architectures) -Process modelling and design, service design, and requirements elicitation and management -Technical Design, Delivery & Assurance -Programme Procurement Delivery -Communications Strategy & Planning -Change Management -Learning & Development -Resource Management -Risk & Issue Management -Quality and Assurance -Leadership & Stakeholder Engagement -Benefits Realisation & Management CCHA plan to conduct pre-market engagement and our tender may be modified as a result.

### Lot Information

Lot 1

Options: Blueprint phase may identify additional scopes which would be included in the contract.

Renewal: The initial term of the contract will be 18 months to allow for the delivery of Blueprint, process re-engineering, requirements gathering and Procurement phases of the Programme. There will be a further period of 12 months to allow for the Delivery and Release phases, followed by 2 x additional 6-month periods. There will be break clauses at the end of each of those periods, a break will be initiated by CCHA serving notice to the supplier.

### Planning Information

CCHA are conducting preliminary market engagement (PME) for the purposes of;
A) Developing the requirements and approach to the procurement,
B) Designing a procedure, conditions of participation or award criteria,
C) Preparing the tender notice and associated tender documents,
D) Identifying likely contractual terms, and
to better understand the information prospective suppliers will require in order to bid.
CCHA would like to engage with suppliers with the following attributes:
• Experience of delivering transformation programmes in a transformation partner capacity within the last 5 years.
• Experience of designing and delivering complex transformational change which may include re-engineering services and processes, leveraging technologies in areas such as Property Maintenance, Housing & Tenancy Management, Customer Experience, Resident Self-Service, Workforce Optimisation and Income Management.
• Understanding of the social housing sector and it’s legal, regulatory and financial landscape.
Suppliers are invited to register their interest in the PME by by emailing katie.scott@castlesandcoasts.co.uk . Following this, we shall issue a PME questionnaire. Suppliers should return completed questionnaires by 12 noon on Friday 11th April 2025. Questionnaires submitted after this date may not be reviewed and CCHA shall not be responsible for errors made by organisations in submitting their responses. Clarification questions should be submitted to Katie.scott@castlesandcoasts.co.uk.
Following receipt of responses, CCHA intend to invite a selection of suppliers to discuss their responses via an MS Teams call on either Wednesday 16th April or Thursday 17th April. CCHA will notify suitable suppliers on Monday 14th April 2025. Participation in the PME will be at each organisations own cost and CCHA will not reimburse expenses for doing so.
CCHA reserve the right to curtail the PME if response rates are high, and reject offers of engagement if suppliers’ responses do not appear a close match to CCHA requirements. Participation or non-participation in the PME shall not preclude any suppliers from participating in any forthcoming tender, nor is it intended that any information supplied as part of the PME shall place any supplier at an advantage in a potential procurement process.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/064789-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Oct 2025 |
| Submission deadline | Not specified |
| Future notice date | 19 May 2025 |
| Award date | 7 Oct 2025 |
| Contract period | 23 Oct 2025 - 23 Oct 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | £500,000 |
| Awards value | £500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CASTLES AND COASTS |
| Additional buyers | CASTLES & COASTS HOUSING ASSOCIATION LIMITED; CASTLES AND COASTS HOUSING ASSOCIATION |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE12 8EW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD1 Cumbria |
| ITL 3 | TLD13 Cumberland |
| Local authority | Cumberland |
| Electoral ward | Castle |
| Westminster constituency | Carlisle |
| Delivery location | TLC North East (England), TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALTAIR CONSULTANCY AND ADVISORY SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222000 - Information systems or technology strategic review and planning services
- 72224000 - Project management consultancy services

## Release History

- 13 Oct 2025 at 13:06 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/064789-2025
- 1 Jul 2025 at 17:04 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036574-2025
- 4 Apr 2025 at 09:55 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/013012-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/064789-2025
  13th October 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/036574-2025
  1st July 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/013012-2025
  4th April 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2640
  Procurement Specific Questionnaire - bidders are invited to submit PSQ responses by 17:00 BST 28 July 2025
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2641
  Digital Transformation Partner Invitation to Participate - This must not be completed until bidders are notified that they have passed the PSQ stage and been selected to bid.
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-2642
  Digital Transformation Services Agreement - Contract terms that apply to the procurement.

## Notice URLs

- https://castlesandcoasts.co.uk/
- https://procontract.due-north.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fd23. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fd23.json.