--- title: "Renewal of Total Mobile Solution" ocid: "ocds-h6vhtk-04fde6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fde6" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fde6.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fde6.json" source: "Find A Tender Service" current_stage: "Award" buyer: "WREXHAM COUNTY BOROUGH COUNCIL" published: "2025-10-16" --- # Renewal of Total Mobile Solution Buyer: WREXHAM COUNTY BOROUGH COUNCIL Current stage: Award OCID: ocds-h6vhtk-04fde6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fde6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04fde6.json) ## Summary Wrexham County Borough Council is managing the procurement process titled "Renewal of Total Mobile Solution", directing the industry-specific software package category. The council, located in Wrexham, UK (postcode LL11 1AR), is facilitating an extension to an existing contract through a direct award method. The contract, which began on 1 April 2025 and is set to end on 31 March 2027, pertains to scheduling, works order management, and mobile working solutions. This extension was necessary to maintain service continuity, as the Council is currently implementing a new housing management system. The procurement stage is marked as a contract amendment, with the most recent amendment proposed on 17 October 2025, where the contract's gross value is GBP 322,119.17. This procurement process presents continued business growth opportunities, particularly for large software suppliers adept at providing comprehensive industry-specific solutions. Totalmobile Limited, the awarded supplier, demonstrates how businesses specialising in integrated software solutions can successfully secure public contracts through direct negotiation, especially where continuity and system compatibility are key priorities for the buyer. This direct award suggests more advantageous rates compared to competing frameworks like G-Cloud, indicating potential for financial benefits for suppliers who can offer tailored solutions to meet specific council requirements. Businesses that wish to engage in similar opportunities should have capabilities in system integration, particularly within public sector frameworks, to address complex service needs effectively. ## Notice Direct award to Total Mobile for their Scheduling, Works Order Management & Mobile Working solution. Two year contract only. Continuation of existing services. Improved rates were obtained going direct to the supplier rather than G-Cloud. For clarity, the contract was signed 27/03/2025 and started 01/04/2025 - the notice does not allow for historic dates to be entered. End date will be 31/03/2027. ### Procurement Information The Council currently has a contract in place with Total Mobile and this will be a further extension until the end of March 2027. The Council was looking to utilise the solution on offer from its Housing Management Solution which is currently in the process of being implemented, however that was not suitable in its current format. To ensure continuity of service, prevent service downtime and avoid unnecessary costs a further two years was agreed. This will allow sufficient time for the Council to review options to ensure a compliant procurement exercise can be carried out while allowing sufficient time for any change in supplier (data migration etc). A change in supplier would have resulted in a system that was incompatible with existing systems and processes, including existing third party solutions, resulting in service downtime for the Housing Repairs service. It is also likely that any change at this moment in time will result in a lengthy period of there being no solution which will impact the Councils ability to successfully undertake repairs. These difficulties would be compounded by the fact that the Housing Department is currently in the process of changing its Housing Management Solution, so available resources are currently limited. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/065765-2025 | | Notice type | UK10 - Contract Change Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Direct | | Procurement method details | Direct award | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Oct 2025 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 27 Mar 2025 | | Contract period | 17 Apr 2025 - 31 Mar 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | £236,227 | | Contracts value | £236,227 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | WREXHAM COUNTY BOROUGH COUNCIL | | Locality | WREXHAM | | Post town | Llandudno | | Postcode | LL11 1AR | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL3 North Wales | | ITL 3 | TLL34 Flintshire and Wrexham | | Local authority | Wrexham | | Electoral ward | Grosvenor | | Westminster constituency | Wrexham | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | TOTALMOBILE | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48100000 - Industry specific software package - 48900000 - Miscellaneous software package and computer systems ## Release History - 16 Oct 2025 at 07:35 - ContractAmendment - UK10 - Contract Change Notice - https://www.find-tender.service.gov.uk/Notice/065765-2025 - 28 Apr 2025 at 08:10 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/017181-2025 - 7 Apr 2025 at 11:55 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/013382-2025 - 7 Apr 2025 at 10:16 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/013328-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/065765-2025 16th October 2025 - Contract change notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/017181-2025 28th April 2025 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/013382-2025 7th April 2025 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/013328-2025 7th April 2025 - Transparency notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.wrexham.gov.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fde6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fde6.json.