---
title: "Kent Carers Support Service"
ocid: "ocds-h6vhtk-04fe04"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fe04"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fe04.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fe04.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "KENT COUNTY COUNCIL"
published: "2025-11-03"
---

# Kent Carers Support Service

Buyer: KENT COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-04fe04

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## Summary

Kent County Council has awarded the Kent Carers Support Service contract through an open procurement process using a competitive flexible procedure. The contract aims to support unpaid carers across Kent, replacing existing services with a focus on areas such as wellbeing, young carers' transition, and emergency breaks. The awarded contract is divided into two geographical lots, with Imago Community securing Lot 2 for West Kent. The contract, valued at £47,220,600 gross, spans from 1st April 2026 to 31st March 2029, with potential extensions up to 2033. Key deadlines include the end of the standstill period on 12th November 2025 and a future contract signature scheduled for 28th November 2025. The main procurement category is services, under a specialised light-touch regime, indicating a focus on health and social work services within the region.

This tender provides significant opportunities for businesses specialising in social support services, especially SMEs and VCSEs, due to the council's emphasis on community engagement and the resilience of local infrastructure. With criteria prioritising a provider's service model, technical capabilities, and their ability to support carers effectively, businesses that demonstrate strong local knowledge and innovative approaches to service delivery are well-positioned to compete. The procurement approach encourages a focus on not just economic delivery but also social value, offering a platform for organisations to establish their footprint in Kent and strengthen their community ties, contributing positively to local socio-economic structures.

## Notice

Kent County Council are seeking to re-procure a Kent Carers Support Service which is aimed at supporting unpaid carers within the county. This new service will replace two current services; The Carers Community Navigation Service and Carers Short Breaks service. Key Areas of Service Delivery: Building from the Kent Adult Carers Strategy the following key areas of service delivery have been identified for the Kent Carers Support Service: i) Identifying and Recognising Carers, including Seldom-Heard Carers ii) Empowering Carers: information, advice and training in ways that they can understand iii) Prevention and Wellbeing especially for lifestyle risk factors, mental health and information and advice iv) Support for Young Carers' Transition to Adulthood v) Carers Assessment vi) Carers Breaks vii) Emergency Breaks viii) Carers Personal Budgets

### Lot Information

Kent Carers Support Service - East Kent

Kent Carers Support Service to be delivered in the following geographical areas: Ashford, Canterbury, Dover, Thanet, Folkestone and Hythe.

Renewal: Potential extension of 2 x up to 24 months is available

Kent Carers Support Service - West Kent

Kent Carers Support Service to be delivered in the following geographical areas: Dartford, Gravesham, Swanley, Sevenoaks, Maidstone, Sevenoaks, Tonbridge and Malling, Tunbridge Wells and Swale.

Renewal: Potential extension of 2 x up to 24 months is available

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/070631-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Nov 2025 |
| Submission deadline | 1 Aug 2025 |
| Future notice date | Not specified |
| Award date | 31 Oct 2025 |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £47,220,600 |
| Lots value | £47,220,600 |
| Awards value | £18,530,235 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active, Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KENT COUNTY COUNCIL |
| Locality | MAIDSTONE |
| Post town | Rochester |
| Postcode | ME14 1XQ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Maidstone |
| Electoral ward | Penenden Heath |
| Westminster constituency | Maidstone and Malling |
| Delivery location | TLJ4 Kent |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IMAGO COMMUNITY |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85100000 - Health services
- 85300000 - Social work and related services

## Release History

- 3 Nov 2025 at 17:46 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/070631-2025
- 30 Jun 2025 at 15:31 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036237-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/070631-2025
  3rd November 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/036237-2025
  30th June 2025 - Tender notice on Find a Tender
- https://www.kentbusinessportal.org.uk/
  All Tenders must be submitted through the Kent Business Portal. All Tender documents will be available on the Kent Business Portal.

## Notice URLs

- https://www.kent.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fe04. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fe04.json.