---
title: "Oracle Support E-Business Suite (EBS) Database Administration (DBA) Support and EBS Technical and Functional Support"
ocid: "ocds-h6vhtk-04fe17"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fe17"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fe17.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fe17.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HOME GROUP LIMITED"
published: "2025-07-09"
---

# Oracle Support E-Business Suite (EBS) Database Administration (DBA) Support and EBS Technical and Functional Support

Buyer: HOME GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-04fe17

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fe17)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-04fe17.json)

## Summary

The procurement process initiated by Home Group Limited, operating out of Newcastle, UK, sought Oracle Support services for their E-Business Suite (EBS) under two distinct categories: Database Administration (DBA) and Technical and Functional Support. Classified under the IT services category, the procurement adopted an open procedure method and was structured into two lots. Lot 1 involved EBS DBA Support with a potential contract duration of five years (3+1+1), while Lot 2 focused on EBS Technical and Functional Support, allowing for a renewable contract over five years (2+1+1+1). The most recent procurement stage involved contract awards to NLIGHTNIT LTD and Database Service Provider Global LTD, finalised on 9th July 2025.

This tender provides significant growth opportunities for businesses in IT services, particularly those specialising in Oracle-based solutions. Companies with expertise in database administration, cloud infrastructure management, and e-business applications are well-positioned to compete for similar contracts. The requirement for high-quality and cost-effective service delivery ensures that both small and large enterprises can successfully bid, forming partnerships or leveraging existing IT infrastructure capabilities to meet the demands set by Home Group Limited. The structured lot system minimises entry barriers, making it attractive for suppliers of varying scales to engage with public sector opportunities in the UK.

## Notice

Home Group is seeking Oracle Support in two distinct areas, E-Business Suite (EBS) Database Administration Support (DBA) and EBS Technical and Functional Support. In line with the tender brief and associated documentation, our goal is to establish a robust Oracle support contract tailored to meet our needs in two distinct mission critical areas, EBS DBA Support and EBS Technical and Functional Support. We aim to secure a contract that ensures comprehensive, reliable and efficient support services enabling Home Group to maintain and enhance our EBS infrastructure and operations effectively. Services will be divided into two separate lots, with no interdependencies or restrictions on the suppliers who may submit proposals for either lot:- Lot 1 - EBS DBA Support The initial contract term is three years, with the option to extend for up to two additional one-year periods for lot 1 - 3+1+1. This results in a total potential contract duration of five years for this particular lot. Extensions will be at the discretion of Home Group and will require agreement with the successful supplier. Lot 2 - EBS Technical and Functional Support The initial contract term is two years, with the option to extend for up to three additional one-year periods for lot 2 - 2+1+1+1. This results in a total potential contract duration of five years for this particular lot.

### Lot Information

EBS DBA Support

EBS DBA Support Home Group is inviting tender responses for the Oracle Database Administration and OCI estate Management elements of the Linux based Oracle e-Business Suite (EBS) system and all its related servers. Home Group's Oracle e-Business Suite Estate is hosted in OCI and in addition to the core System Database and Applications Servers it also contains VMs for the Enterprise Command Centre, Learning Content Server, APEX (Oracle Application Express), IPA (Identity Policy and Audit), TFTP (for hosting Taleo Recruitment integration files) and an external facing Oracle Supplier Portal. The requirement is to provide a service that will cover all day to day (business as usual) support requirements for the aforementioned systems from a database, operating system and OCI Platform point of view. This will include the routine administration of the systems to maintain their security, stability and performance, whilst also serving the requirements of the business to provide typical ad-hoc and planned Oracle Database Administration (DBA), Linux Operating System (O/S) and Oracle Cloud Infrastructure (OCI) Administration services. The production systems are mission critical and as such Home Group will require that the service makes allowance for this, ensuring that the systems are proactively covered for P1 (System Unavailable) situations with issues resolved as they occur within the agreed Service Levels of Support or preferably, that they are prevented by active monitoring with pro-active remedial actions. Further details are specified within the Specification document.

Renewal: 2x12 Months Extensions Available

EBS Technical and Functional Support

BS Technical and Functional Support Home Group require a support service to help us deal with the resolution of issues and queries arising from the use of the Oracle e-Business Suite Application. This lot deals with issues that require technical and functional Oracle e-Business Suite expertise. The Database Administration (DBA) and Linux Administration support is dealt with in a separate lot. However, collaboration between the services in this lot and the Database Administration Services will be required even if the lots are won by different companies. Home Group have been on Oracle e-Business Suite since 2016 and the system is well embedded and kept up-to-date. Home Group have a stable and knowledgeable internal ERP Applications team that support day-to-day operations from a functional and technical point of view. The majority of issues and changes are deal with in-house. Further details are specified within the Specification document.

Renewal: 3x12 Months Extensions Available

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038561-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jul 2025 |
| Submission deadline | 30 May 2025 |
| Future notice date | Not specified |
| Award date | 8 Jul 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME GROUP LIMITED |
| Additional buyers | HOME GROUP |
| Locality | NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE1 4BX |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Monument |
| Westminster constituency | Newcastle upon Tyne Central and West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | DATABASE SERVICE PROVIDER GLOBAL; NLIGHTNIT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Jul 2025 at 11:26 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/038561-2025
- 7 Apr 2025 at 12:42 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/013396-2025

## Notice URLs

- http://www.homegroup.org.uk/Pages/default.aspx
- https://www.homegroup.org.uk/
- https://www.housingprocurement.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fe17. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fe17.json.