---
title: "V&A - Soft FM"
ocid: "ocds-h6vhtk-04fe69"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fe69"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fe69.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-04fe69.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "VICTORIA AND ALBERT MUSEUM"
published: "2026-03-20"
---

# V&A - Soft FM

Buyer: VICTORIA AND ALBERT MUSEUM  
Current stage: Award  
OCID: ocds-h6vhtk-04fe69

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## Summary

The Victoria and Albert Museum has concluded the procurement process for its Soft Facilities Management (FM) services across its estate in London and the South East. The procurement falls under the 'services' category and is a part of public central government authority procurement. The tender, titled "V&A - Soft FM," has reached the award stage as of 20 March 2026. Total Support Services Limited is the successful supplier for this contract, which will span from 1 July 2026 to 30 June 2031, with a possible extension to 2033. The process adopted a competitive flexible procedure and involved Mortice Consulting Limited for documentation drafting and evaluation tasks.

This procurement provides significant opportunities for growth in the facilities management industry, inviting large-scale businesses capable of delivering a wide array of services including cleaning, waste management, pest control, and event support. Given the competitive nature and the substantial contract value exceeding £30 million, businesses with capabilities in Soft FM services are suitably poised to expand their portfolio and deepen their engagement in the governmental sector. While the procurement process was not exclusive to SMEs, the structure was designed to be accessible to a broad range of suppliers, enabling diverse business participation and fostering sector-wide development and innovation.

## Notice

This contract award notice is not a call for competition but is something we are required by law to publish to announce our intention to award a contract. Our Soft FM (Facilities Management) services contract will include but not be limited to the below services across the V&A estate in London and the South East: * General Services * Cleaning & Housekeeping * Waste Management * Portering Services * Support Services for Events * Pest Control * Logistics * Window Cleaning * Washroom Hygiene * Grounds Maintenance The following organisation has carried out part of the procurement on our behalf: Mortice Consulting Limited, company number 10639824, whose registered address is 26-28 Molesey Road, Hersham, Walton On Thames, Surrey, United Kingdom, KT12 4RQ. Their role in this procurement was assisting us with drafting procurement documentation and evaluating submissions from suppliers

### Lot Information

Lot VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively

Options: Option to include additional ad hoc requirements for portering, sanitary products and kitchen items. Option to vary the scope of services to meet the buildings' operational needs. Option to include additional ad hoc requests for deep cleans, hawking, and large event support Known Risks (under Procurement Act, Schedule 8, Sections 5-7) are not included in the contract value estimation. Known Risks will include changes outside of ours and the supplier's control such as to living wage, inflation, and statutory changes that affect the sums paid.

### Planning Information

Please use the below link to respond to the survey:
https://forms.office.com/Pages/ResponsePage.aspx?id=pqhybT5ixEK4FwRbTfKt1Jd9thg03hpDsfzqaT5n1MpUOUNZTjNKUDQyODExTEZZREU0WVRYUUs3MSQlQCN0PWcu

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025849-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Mar 2026 |
| Submission deadline | 16 Sep 2025 |
| Future notice date | 24 Apr 2025 |
| Award date | 20 Mar 2026 |
| Contract period | 30 Jun 2026 - 30 Jun 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £27,358,000 |
| Lots value | £27,358,000 |
| Awards value | £25,314,658 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | VICTORIA AND ALBERT MUSEUM |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW7 2RL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Brompton & Hans Town |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOTAL SUPPORT SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 90 - Sewage, refuse, cleaning and environmental services
- 98 - Other community, social and personal services

### Codes

- 79952000 - Event services
- 90513000 - Non-hazardous refuse and waste treatment and disposal services
- 90911200 - Building-cleaning services
- 90911300 - Window-cleaning services
- 90919200 - Office cleaning services
- 90922000 - Pest-control services
- 98341110 - Housekeeping services
- 98341120 - Portering services
- 98341130 - Janitorial services

## Release History

- 20 Mar 2026 at 14:49 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/025849-2026
- 26 Aug 2025 at 11:49 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/051247-2025
- 26 Aug 2025 at 10:21 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/051188-2025
- 7 Apr 2025 at 18:05 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/013512-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/025849-2026
  20th March 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/051247-2025
  26th August 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/051188-2025
  26th August 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/013512-2025
  7th April 2025 - Preliminary market engagement notice on Find a Tender
- https://www.delta-esourcing.com/respond/84UKN57Y8Y
  Link to download and submit the Stage 1 documents

## Notice URLs

- http://ocs.com/uk
- http://www.doccleaning.co.uk
- http://www.mitie.com
- https://forms.office.com/Pages/ResponsePage.aspx?id=pqhybT5ixEK4FwRbTfKt1Jd9thg03hpDsfzqaT5n1MpUOUNZTjNKUDQyODExTEZZREU0WVRYUUs3MSQlQCN0PWcu
- https://tss-uk.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-04fe69. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-04fe69.json.