---
title: "Warm Home Networks"
ocid: "ocds-h6vhtk-050068"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050068"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050068.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050068.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHERN GAS NETWORKS LIMITED"
published: "2025-07-07"
---

# Warm Home Networks

Buyer: NORTHERN GAS NETWORKS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-050068

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050068.json)

## Summary

The "Warm Home Networks" procurement process, overseen by Northern Gas Networks Limited, is a critical project aimed at providing support to vulnerable customers across the UK, specifically within the regions of North East England, including Yorkshire and the Humber. The procurement process was conducted via a direct award towards Citizens Advice Manchester, under the status "complete", and falls under the industry category of "services" with a focus on research and development and related consultancy services. The key dates relevant to the process include the contract start on 7th July 2025 and its anticipated conclusion on 31st March 2026. This initiative is framed within the legal context of UKPGA 2023/54 and geared towards fulfilling utilities requirements.

This tender represents a significant growth opportunity for businesses specialising in social welfare, financial advisement, and energy consultancy services. Companies capable of offering marketing strategies, customer service, and public health knowledge are particularly well-suited to engage in similar projects. Additionally, the focus on regulated debt advice, welfare benefits navigation, and housing support underlines the necessity for firms with expertise in financial and legal advisement. This procurement highlights the sustained demand for service providers who are adept at creating partnership networks to achieve shared community objectives. Businesses that can offer innovative solutions to enhance customer engagement and effectively address high-priority community issues stand to benefit significantly from such procurement opportunities.

## Notice

Warm Homes Network: "A community of partners with aligned objectives that leverage each other's capabilities to achieve a set of mutually beneficial outcomes" The Supplier will recruit customers directly through their own marketing activities. * The Service will deliver across and against 6 key interventions to support customers in vulnerable situations: * Income maximization and welfare benefit advice to provide access to financial assistance including in /out of work benefits. * Advice and practical help to navigate the welfare benefit system including specialist level advice and casework to challenge decisions when and where appropriate. * Debt advice and management through providing regulated debt advice including access to debt solutions. * Money management through budgeting advice to increase resilience and providing information on digital tools which can increase financial capability. * Housing advice to help people remain in their homes through challenging landlord decisions and disrepair issues such as control of mould and damp and to reduce household energy consumption where possible * An increased customer ability to maintain health and well-being through raising awareness of Priority Service Register; the signs/ dangers of carbon monoxide and of what to do if clients suspect carbon monoxide; mobility, home safety and security. Customers referred into the programme will be passed to the Supplier by the needs assessment co-delivery partners, and reporting on progress and outcomes will be shared by the Supplier at an agreed frequency.

### Procurement Information

This service and delivery areas has been identified that only this provider can deliver these specific services. As well this project is already live with other GDN's. They had a pilot project live wand NGN have decided to make this a larger scale project and be included on these services. Citizens Advice Manchester will provide initial support and advice to 8,200 customers per annum. * 25 Front Line Worker Energy sessions per year - reaching a minimum of 250 front line workers and establishing referral pathways into the service. * 25 Carbon Monoxide awareness raising publicity events to help protect vulnerable clients from the dangers of carbon monoxide. These will focus on making sure clients know the signs and symptoms of carbon monoxide poisoning and what to do if they suspect carbon monoxide. * Leading on local comms and marketing campaigns to include delivery of 40 pop-up sessions per year and reach 30-100 people per session ( a minimum of 1,200 - 4,000 consumers per year) to drive referrals into the service * 800 PSR referrals * 1,000 CO awareness surveys .

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/037739-2025 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jul 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Apr 2025 |
| Contract period | 6 Jul 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £553,856 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN GAS NETWORKS LIMITED |
| Locality | COLTON LEEDS |
| Post town | Leeds |
| Postcode | LS15 8TU |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Garforth & Swillington |
| Westminster constituency | Leeds East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITIZENS ADVICE MANCHESTER |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 7 Jul 2025 at 11:57 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/037739-2025
- 10 Apr 2025 at 10:04 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/014223-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/037739-2025
  7th July 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/014223-2025
  10th April 2025 - Transparency notice on Find a Tender

## Notice URLs

- https://www.citizensadvicemanchester.org.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050068. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050068.json.