---
title: "Contact Centre Telephony - Anywhere 365 Call-Off Agreement"
ocid: "ocds-h6vhtk-0500a7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0500a7"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0500a7.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0500a7.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HALTON BOROUGH COUNCIL"
published: "2025-04-10"
---

# Contact Centre Telephony - Anywhere 365 Call-Off Agreement

Buyer: HALTON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0500a7

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## Summary

Halton Borough Council, a regional authority based in Widnes, United Kingdom, has completed the procurement process for the "Contact Centre Telephony - Anywhere 365 Call-Off Agreement" under the IT services category (CPV code 72000000). This agreement was pursued via a framework, utilising a limited procurement method without prior publication of a call for competition. The contract, valued at GBP 317,554.81, was awarded to Phoenix Software Limited on 27th March 2025. The procurement falls outside the scope of the directive's application, following the NHS Shared Business Services framework for IT Solutions 2. The predominant procurement stage is now at the award and contract phase, signifying the completion of the tender process.

This tender offers significant growth opportunities for businesses specialising in IT services, particularly those providing consulting, software development, and support solutions. Businesses with capabilities in delivering robust telephony systems for contact centres could greatly benefit from such contracts. Phoenix Software Limited, an SME located in York, UK, having been awarded this contract, underscores the potential for small to medium-sized enterprises to secure valuable public sector agreements, fostering business growth and expansion in the IT sector.

## Notice

Contact Centre Telephony - Anywhere 365 Call-Off Agreement via Framework

### Lot Information

Lot 1

Contact Centre Telephony - Anywhere 365 Call-Off Agreement via Framework

### Procurement Information

Direct Award for Contact Centre Telephony - Anywhere 365 Call-Off Agreement via NHS Shared Business Services (SBS/19/AB/WAB/9411) Link: IT Solutions 2

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014312-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Mar 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £317,554 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HALTON BOROUGH COUNCIL |
| Locality | WIDNES |
| Post town | Warrington |
| Postcode | WA8 7QF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Halton |
| Electoral ward | Central & West Bank |
| Westminster constituency | Widnes and Halewood |
| Delivery location | TLD71 East Merseyside |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 10 Apr 2025 at 13:00 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/014312-2025

## Notice URLs

- http://www.halton3.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0500a7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0500a7.json.