---
title: "Integrated SMS solution for Guardian Command and Control System/ Pronto"
ocid: "ocds-h6vhtk-0500ab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0500ab"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0500ab.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0500ab.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE"
published: "2025-04-10"
---

# Integrated SMS solution for Guardian Command and Control System/ Pronto

Buyer: POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE  
Current stage: Planning  
OCID: ocds-h6vhtk-0500ab

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## Summary

The Police and Crime Commissioner for Lincolnshire is currently in the planning stage for the procurement of an integrated SMS solution to be used in the Guardian command and control system and the Pronto record management system. As part of this process, Lincolnshire Police is organising Preliminary Market Engagement events on 24th and 25th April 2025, with responses due by 2nd May 2025. This tender falls under the public authority sub-central government category and is focused on Communications and control systems, with delivery across various regions in the United Kingdom. Potential suppliers are invited to provide solutions that improve technology use in public contact and the crime journey, especially victim-focused communication capabilities.

This procurement offers a significant opportunity for businesses experienced in communications infrastructure, control systems, and software. Firms specialising in command, control, and communication technologies or those providing specific SMS and integration solutions with existing public safety systems will find this tender particularly relevant. The engagement process allows suppliers to showcase their capabilities, potentially leading to a long-term contract starting from September 2025. Success in this tender can foster business growth through collaboration with the police authority and contributing to enhanced public service delivery.

## Notice

Lincolnshire Police are looking to introduce an SMS platform that can integrate with our existing Guardian command and control system and record management system, via Pronto. Both systems are supplied by Motorola Solutions UK Ltd. To enable the Customer to develop a comprehensive specification and have an indication of lead in time and potential contract value, we are conducting a Preliminary Market Engagement event under Section 16 of the Procurement Act 2023 for potential suppliers who are able to provide such a solution. The solution will be victim focused and allow for the more efficient use of technology to deal with public contact and the crime journey in a timely manner.

### Planning Information

Lincolnshire Police are looking to introduce an SMS platform that can integrate with our existing Guardian command and control system and record management system, via Pronto. Both systems are supplied by Motorola Solutions UK Ltd.
To enable the Customer to develop a comprehensive specification and have an indication of lead in time and potential contract value, we are conducting a Preliminary Market Engagement event under Section 16 of the Procurement Act 2023 for potential suppliers who are able to provide such a solution. The solution will be victim focused and allow for the more efficient use of technology to deal with public contact and the crime journey in a timely manner.
As such, Preliminary Market Engagement sessions shall be organised to take place on the 24th and 25th of April 2025.
The system will need to include, but not be limited to, the following:-
• Full integration with the existing Guardian command and control software.
• Allow the user to send an SMS to callers from within the system, advising on matters such as estimated time of arrival (E.T.A). for officer attendance and other related matters.
• Allow the use of drop-down menus (or similar) to allow for pre-defined messages to be sent.
• It must be configurable to show that the message is from Lincolnshire Police.
• The content of the message must be auditable and time and date stamped in the incident log to show the contact made.
• Have the ability to include hyperlinks or QR codes to relevant Lincs Police / Government information to send out to callers.
• Have the ability to automatically send messages to the caller for incidents where the incident types are a specific type - crime prevention, incident number, grading etc.
• Integration with Pronto to allow for messaging to victims regarding crime occurrences, such as crime updates etc. This will need to auto populate with relevant details such as occurrence number, senders' details, etc..
Some of the above needs to be locally configurable so that there is no delay in enabling word changes in the text message content.
The Preliminary Market Engagement events shall take place via MS TEAMS. We envisage this to take no longer than one hour. Please can we request a maximum number of five attendees from each participating supplier.
Please complete and submit Annex 1 of this document with details of your organisation and attendees for the Pre Market Engagement event and your availability on the 24th and 25th of April 2025. We will then confirm your time slot as soon as possible after receiving your response.
Following the Preliminary Market Engagement event, Lincolnshire will then be looking to receive your full written response. Preliminary Market Engagement responses MUST be submitted via the Bluelight Portal https://sell2.in-tend.co.uk/blpd/home. The closing time/date for receipt of responses is 12:00 BST on 2 May 2025. You are recommended to upload any documents and your response in sufficient time for it to reach the server prior to the closing time/date of 12:00 BST on 2 May 2025. The server automatically time/date stamps all responses

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014317-2025 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | 2 May 2025 |
| Award date | Not specified |
| Contract period | 31 Aug 2025 - 30 Sep 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE |
| Locality | LINCOLN |
| Post town | Lincoln |
| Postcode | LN2 2LT |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF3 Lincolnshire |
| ITL 3 | TLF30 Lincolnshire CC |
| Local authority | West Lindsey |
| Electoral ward | Nettleham |
| Westminster constituency | Gainsborough |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 35 - Security, fire-fighting, police and defence equipment
- 48 - Software package and information systems

### Codes

- 32571000 - Communications infrastructure
- 32573000 - Communications control system
- 35711000 - Command, control, communication systems
- 48510000 - Communication software package

## Release History

- 10 Apr 2025 at 13:17 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/014317-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/014317-2025
  10th April 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://sell2.in-tend.co.uk/blpd/home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0500ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0500ab.json.