---
title: "Customer Relationship Management System"
ocid: "ocds-h6vhtk-050176"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050176"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050176.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050176.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE NORTH YORKSHIRE COUNCIL"
published: "2025-04-11"
---

# Customer Relationship Management System

Buyer: THE NORTH YORKSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-050176

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050176)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-050176.json)

## Summary

The North Yorkshire Council has awarded a contract for support services for a Customer Relationship Management (CRM) System. The procurement process was within the 'goods' category, specifically under Customer Relations Management software packages, classified by CPV code 48445000. The contract, valued at £197,427.94 gross, started on April 1, 2025, and will end on March 31, 2026, with an optional eight-month extension available. The project covers multiple regions within the UK, including North East, North West, Yorkshire and the Humber, and others. The procurement was completed below threshold under unknown procurement method details, and the contract was awarded to Boxxe Limited, a small and medium-sized enterprise (SME) based in York.

This tender creates a significant opportunity for businesses specializing in CRM systems and software support services. Potential bidders with expertise in IT solutions for public authorities, especially SMEs with a focus on software implementation and support, will find this contract beneficial for growth. Companies that can provide efficient and scalable CRM solutions will be well-suited to compete in similar future tenders, enhancing their portfolio and expanding their market reach across various UK regions.

## Notice

Support Services for Customer Relationship Management System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014605-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Apr 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Mar 2025 |
| Contract period | 31 Mar 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £164,523 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE NORTH YORKSHIRE COUNCIL |
| Locality | NORTHALLERTON |
| Post town | Darlington |
| Postcode | DL7 8AD |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE22 North Yorkshire |
| Local authority | North Yorkshire |
| Electoral ward | Romanby |
| Westminster constituency | Richmond and Northallerton |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BOXXE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 11 Apr 2025 at 12:16 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/014605-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/014605-2025
  11th April 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.northyorks.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050176. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050176.json.