---
title: "City Advice Service"
ocid: "ocds-h6vhtk-0501ec"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0501ec"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0501ec.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0501ec.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON"
published: "2025-10-30"
---

# City Advice Service

Buyer: THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON  
Current stage: Award  
OCID: ocds-h6vhtk-0501ec

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## Summary

The procurement process led by The Mayor and Commonalty and Citizens of the City of London pertains to the commissioning of the City Advice Service, focusing on the delivery of information and advice to diverse communities within the City of London. This contract, recently awarded to Toynbee Hall, involves a comprehensive service delivered over a three-year period starting 1st November 2025, with potential extensions. The procurement falls under the "services" category and is guided by UK legislative frameworks including the Care Act 2014. This open procurement procedure, completed as of 30th October 2025, involved a structured evaluation to ensure high-quality service standards. The services are to be delivered across multiple channels and locations within the UK, primarily targeting the needs of city residents and tenants.

This tender represents a significant business opportunity for entities capable of offering comprehensive and adaptable information services. Service providers, especially those classified as small and medium enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs), are ideal contenders, particularly those with expertise in community service provision. Given the focus on outcome efficacy and resource efficiency, businesses can leverage this contact by integrating innovative approaches and cross-agency collaborations to enhance service delivery. The contract supports business growth by offering a stable, long-term engagement with opportunities to demonstrate exceptional value and social impact within an urban setting.

## Notice

The Service Provider (also referred to as Lead Provider) will provide a free, impartial and non-judgmental Information and Advice service to service users. (OPTION 1 - CITY RESIDENTS AND HRA TENANTS ONLY) is commissioned. The City of London Corporation is re-commissioning the Service. The aim is to make the most effective use of resources, with a focus on early intervention and prevention, and includes duties from legislation, including the Care Act 2014, Children and Families Act 2014 and the Welfare Reform Act 2012. The service will: * Deliver effective outcomes for service users who require information and advice * Maximise the potential for efficiency savings and ensure that the service can continue to demonstrate value for money whilst delivering outstanding outcomes for service users. * Deliver a service that meets the needs of The City Corporation's diverse communities The document describes the service to be provided by the Service Provider. Information is provided on the local service context, the required quality standards and Key Performance Indicators (KPI) that will be used to monitor the service. Different levels of information and advice will be required on a variety of levels, including self-help support (signposting service users to sources of information and guidance, providing webinars, online guided support) through to complex casework comprising multiple agencies. Although not expected to provide legal advice directly, the service would be expected to enable and facilitate access to free legal advice and representation, including at Court hearings, welfare benefit appeal tribunals and employment tribunals. Bids will be accepted from single organisations who can satisfy the requirements of the specification themselves, or from a Lead Provider who sub-contracts elements of the service to other specialist organisations. The City of London will contract with the Lead Provider. Following a 3 month mobilisation period, the service will be delivered for a three (3) year period beginning in November 2025, with an option to extend for a further two periods each of 12 months after the initial contract term. The Service will consist of four service components. The components are designed to link and work together and it is the responsibility of the Lead Provider to enable this. * Service Component 1 - Lead Provider Management function Coordinating and performance managing the other components, monitoring and evaluation, maintaining accreditation, and representing the service * Service Component 2 - Open access Information and Advice across multiple channels (Triage model) Open access Information and Advice across multiple channels (Triage model): Provision of initial contact and first step information and advice to clients across a range of channels, including but not limited to face-to-face surgeries, phone lines, website and self-service options. * Service Component 3 - Pro-active awareness raising and education Pro-active awareness raising and education, including pro-active targeting of Service Users to promote and raise awareness of information and advice services available, supporting training and encouraging self-help to users, including webinars and talks. * Service Component 4 - Specialist Advice / Casework This component includes areas where more intensive, specialist support is needed and case management is required, including either multiple contacts with an advisor, or where the advisor takes action on behalf of the client to address the issue. This will potentially include representing a client in court and could include referrals to outside agencies or partners, which would be at no cost to the client.

### Lot Information

Lot 1

Options: As per the contract terms

Renewal: 2 years optional extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/069791-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Oct 2025 |
| Submission deadline | 16 May 2025 |
| Future notice date | Not specified |
| Award date | 16 Jul 2025 |
| Contract period | 1 Nov 2025 - 31 Oct 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,200,000 |
| Lots value | £1,200,000 |
| Awards value | £950,000 |
| Contracts value | £950,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE MAYOR AND COMMONALTY AND CITIZENS OF THE CITY OF LONDON |
| Locality | CITY OF LONDON |
| Post town | Central London |
| Postcode | EC2P 2EJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOYNBEE HALL |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75200000 - Provision of services to the community

## Release History

- 30 Oct 2025 at 14:54 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/069791-2025
- 22 Jul 2025 at 13:37 - AwardUpdate - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/042045-2025
- 22 Jul 2025 at 08:39 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/041837-2025
- 11 Apr 2025 at 15:50 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014767-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/069791-2025
  30th October 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/042045-2025
  22nd July 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/041837-2025
  22nd July 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/014767-2025
  11th April 2025 - Tender notice on Find a Tender

## Notice URLs

- https://cityoflondon.ukp.app.jaggaer.com/
- https://www.cityoflondon.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0501ec. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0501ec.json.