---
title: "Residential Digital Front Door Platform"
ocid: "ocds-h6vhtk-0501f3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0501f3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0501f3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0501f3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LANCASHIRE COUNTY COUNCIL"
published: "2025-09-10"
---

# Residential Digital Front Door Platform

Buyer: LANCASHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0501f3

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## Summary

Lancashire County Council has successfully awarded the contract for a "Residential Digital Front Door Platform," aimed at enhancing digital interactions for residents and businesses with the council's services. This open procurement process, categorised under software package and information systems, involved Lancashire County Council located in Preston, UK, and was managed through a competitive flexible procedure. The procurement covered by the Government Procurement Agreement (GPA) commenced with a digital contract signed on 1st September 2025, with an anticipated end date in February 2029, potentially extending to February 2036. The objective is to create an accessible and inclusive platform providing residents with seamless service interactions across various communication channels, ensuring security and ease of use, while being mobile-friendly and accessible in multiple languages.

The successful award to Netcall Technology Limited presents ample opportunity for SMEs specialising in digital solutions, particularly those offering software development, AI, and telecommunication services that enhance user engagement through automated systems. Businesses equipped with capabilities in digital transformation and integrated technological solutions can leverage this to foster robust partnerships with public authorities and drive innovative service delivery. The contract possesses options for expansion, allowing firms to introduce crucial upgrades and new functionalities, aligning with evolving technological landscapes. This project serves as a strategic platform for digital businesses to scale their operations within the public sector, emphasizing scalability, enhanced user experience, and service accessibility.

## Notice

A digital front door platform is designed to streamline and enhance the way residents and businesses interact with services that the Authority provides. The future platform will deliver the following strategic ambitions: * Easy, seamless experience whether engaging by phone, face to face, social media, AI chat or via a range of resident facing applications and forms. * Mobile friendly, easy access to advice, information, and support about our services at a time to suit our residents. * Opportunities to feedback about their digital journey and the design of our resident facing services. * An automated telephone payment system which allows users to make payments over the phone or online without needing to speak to an agent. * Receive a consistently effective digital service without having to tell us more than once. * Ability to capture nondigital interactions where residents have chosen to use non digital routes. * Real time access to updates about a service request. * Promotes an inclusive digital service. * Accessibility is embedded into the fabric of our solution so that residents with additional needs can engage with us digitally. * Seamless signposting to the wider local government community without having to understand the difference between county, district, or parish level services. * Ability to communicate in a non-English first language. * An effective, timely and empathic response to an enquiry or service request. * Assurance that information we hold is safe and secure.

### Lot Information

Lot 1

Renewal: The initial Contract period will be three (3) years and six (6) months, after such time the Authority may extend the Contract by any number of defined periods stipulated by the Authority pursuant to the Contract, provided that the total duration of the Contract Term does not exceed ten (10) years and six (6) months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/055588-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Sep 2025 |
| Submission deadline | 9 May 2025 |
| Future notice date | Not specified |
| Award date | 5 Aug 2025 |
| Contract period | 31 Aug 2025 - 28 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,300,000 |
| Lots value | £4,300,000 |
| Awards value | £4,300,000 |
| Contracts value | £4,300,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LANCASHIRE COUNTY COUNCIL |
| Additional buyers | SOCIAL VALUE PORTAL LTD |
| Locality | PRESTON |
| Post town | Preston |
| Postcode | PR1 0LD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Vauxhall |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 10 Sep 2025 at 16:09 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/055588-2025
- 6 Aug 2025 at 17:22 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/046702-2025
- 11 Apr 2025 at 16:00 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/014775-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/055588-2025
  10th September 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/046702-2025
  6th August 2025 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/014775-2025
  11th April 2025 - Tender notice on Find a Tender

## Notice URLs

- http://www.lancashire.gov.uk
- http://www.netcall.com
- https://www.lancashire.gov.uk/fusion-supplier-portal/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.socialvalueportal.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0501f3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0501f3.json.