---
title: "Debt Resolution Services 2"
ocid: "ocds-h6vhtk-050270"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050270"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-050270.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-050270.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2026-03-20"
---

# Debt Resolution Services 2

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-050270

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## Summary

The procurement process undertaken by the Crown Commercial Service (CCS), a central government authority based in Liverpool, involves the establishment of a Pan Government Collaborative Agreement for Debt Resolution Services. This comprehensive framework aims to aid central government and public sector organisations in effective debt recovery, including collections, enforcement, and analytics. The procurement is in the award stage, having been completed through an open procedure. The process culminated in multiple contract awards for various lots, covering diverse services such as debt collection and spend analysis. These contracts begin on 19th February 2026 and run until 18th February 2030, covering locations across the United Kingdom and territories like Guernsey and Jersey, under the industry category of Financial and Insurance Services.

This tender provides substantial opportunities for business growth by allowing firms to engage with government and public sector debt recovery efforts. It is especially suited for businesses operating in financial services, data solutions, and process services domains. SMEs and large organisations alike have been successful in securing awards, highlighting the tender’s inclusivity for various scales of businesses. With framework agreements in place, awarded suppliers are set to achieve sustained revenue opportunities through engagement with multiple government entities, promoting ethical and sustainable debt recovery practices. The involvement of FCA-regulated debt collection agencies ensures fair treatment within recovery operations, making this tender a notable platform for companies aiming to expand governmental service offerings.

## Notice

Crown Commercial Service (CCS) as the Authority has put in place a Pan Government Collaborative Agreement for the provision of Debt Resolution Services, including but not limited to: debt collection, cryptocurrency collection, enforcement, auctioneers, process services, litigation, data services, and spend analytics to be utilised by any central government or wider public sector organisation looking for effective debt recovery such as collections, enforcement, data services, spend analytics and recovery. This 4-year closed framework agreement provides access to all types of recovery services for use across all debt streams, to maximise the collection of funds owed to central government and the wider public sector. With input from the Government Debt Management Function, Money and Pension Service, and third-sector partners, the framework is designed to maximise collections and to ensure fair treatment and sustainability of payment plans.

### Lot Information

Direct Debt Collections

FCA regulated debt collection agencies.

A managed service for enforcement

Access a panel of enforcement agents.

Process Servers

The legal delivery of official legal documents.

Data Solutions

Full service data, reports, credit reference and affordability.

SARS - Accounts payable review

Spend recovery from overpayments or unpaid credit notes.

SARS - Contract Compliance General Review

Recover overpayment or under recovered balances.

SARS - Utilities spend recovery review

Tariff analysis, climate change levy, distribution charges, analysis and recovery.

SARS - Telecommunications spend recovery review

Identify overpaid, overcharged, made in error and analysis of call plans.

SARS - Specialist VAT Review

Overpaid VAT rates and exemption calculations.

### Planning Information

A webinar was held on 09/01/25. Slides and a transcript of the session were made available via the upcoming agreement webpage. There is also a mailbox (drs2procurement@crowncommercial.gov.uk) which periodically answers new queries and collates feedback from the market. 
https://www.crowncommercial.gov.uk/agreements/RM6366

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025993-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Mar 2026 |
| Submission deadline | 30 Sep 2025 |
| Future notice date | 14 May 2025 |
| Award date | 9 Feb 2026 |
| Contract period | 19 Feb 2026 - 18 Feb 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £35,900,000 |
| Lots value | £35,900,000 |
| Awards value | £32,700,000 |
| Contracts value | £32,700,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 39 |
| Supplier names | 1ST LOCATE (UK; ACT CREDIT MANAGEMENT; ADVANCED DEMAND SIDE MANAGEMENT; ADVANTIS CREDIT; ARC (EUROPE; ARDENT CREDIT SERVICES; AUDIT PARTNERSHIP; BASWARE HOLDINGS; BERTHOLD BAUER VAT CONSULTANTS; BILL GOSLING OUTSOURCING; BW LEGAL SERVICES; CAPITA BUSINESS SERVICES; CAPITAL RESOLVE; COLX; COST CLARITY; CREDIT RESOURCE SOLUTIONS; CREDIT STYLE; DIRECT COLLECTION BAILIFFS; EQUIFAX; EXPERIAN; FLEXIBLE TECHNOLOGY SOLUTIONS; FOUNDEVER GB; GB GROUP; HIGH COURT ENFORCEMENT GROUP; JUDGE & PRIESTLEY LIMITED LIABILITY PARTNERSHIP; LIAISON FINANCIAL SERVICES; LIBERATA; MOORCROFT DEBT RECOVERY; ORIEL COLLECTIONS; PASTDUE CREDIT SOLUTIONS; PROFESSIONAL COST MANAGEMENT GROUP; QUALCO (UK; ROCKFORD ASSOCIATES; SONEX3; SOPRA STERIA; TDX GROUP; TRANSUNION INTERNATIONAL; TWICE2MUCH; WESTGATE MOORE ASSOCIATES |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66000000 - Financial and insurance services

## Release History

- 20 Mar 2026 at 17:44 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/025993-2026
- 9 Feb 2026 at 12:51 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/011354-2026
- 23 Sep 2025 at 14:59 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/058986-2025
- 4 Sep 2025 at 11:27 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/053885-2025
- 22 Aug 2025 at 09:57 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/050785-2025
- 14 Apr 2025 at 11:53 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/014937-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/025993-2026
  20th March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/011354-2026
  9th February 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/058986-2025
  23rd September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/053885-2025
  4th September 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/050785-2025
  22nd August 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/014937-2025
  14th April 2025 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-4520
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13740
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13741
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13742
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13743
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13744
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13745
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13746
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13747
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13748
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13749
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13750
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13751
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13752
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13753
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13754
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13755
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13756
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13757
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13758
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13759
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13760
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13761
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13762
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13763
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13765
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13766
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13767
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13768
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13769
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13770
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13772
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13773
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13774
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13775
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13776
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13777
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13778
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13779
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13780
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13781
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13782
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13783
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13784
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13785
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13786
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13787
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13788
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13789
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13790
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13791
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13792
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13793
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13794
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13795

## Notice URLs

- http://hcegroup.co.uk
- http://www.Capita.com
- http://www.adsm.com
- http://www.advantiscredit.co.uk/
- http://www.arceuropeltd.co.uk
- http://www.ardentcredit.co.uk
- http://www.basware.com
- http://www.bbvat.co.uk
- http://www.billgosling.com
- http://www.bwlegal.co.uk
- http://www.capitalresolve.com
- http://www.crscorporate.co.uk/
- http://www.dcbltd.com
- http://www.equifax.co.uk
- http://www.flextecs.com
- http://www.foundever.com
- http://www.gbg.com
- http://www.judge-priestley.co.uk
- http://www.moordebt.com
- http://www.pastduecredit.co.uk
- http://www.rockfordassociates.com
- http://www.soprasteria.co.uk
- http://www.tdxgroup.co.uk
- http://www.transunion.co.uk
- http://www.twice2much.com
- http://www.westgatemoore.co.uk
- https://auditpartnership.com/
- https://costclarity.co.uk/
- https://crowncommercialservice.bravosolution.co.uk
- https://liaisongroup.com/
- https://liberata.com/
- https://orielcollections.co.uk
- https://sonexfinancial.com/
- https://www.1stlocate.com/
- https://www.actcredit.com/
- https://www.colxgroup.com/
- https://www.creditstyle.co.uk/
- https://www.crowncommercial.gov.uk/agreements/RM6366
- https://www.experianplc.com/
- https://www.gov.uk/ccs
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.pcmg.co.uk/
- https://www.qualco.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-050270. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-050270.json.